Subaru of Clear Lake

Fantastic customer service These people are great! After shopping around other Subaru and non-Subaru dealerships in Houston, my wife and I chose to go with Subaru of Clear Lake These people are great! After shopping around other Subaru and non-Subaru dealerships in Houston, my wife and I chose to go with Subaru of Clear Lake because we felt most comfortable with how we were treated here. Their customer service is simply excellent, as is their inventory—and the store itself is immaculate. During our first visit, TAYLOR FUQUA helped us test drive two different vehicles and was very patient and knowledgeable and answered all our questions about Subarus in general (it was our first time driving one). His enthusiasm and genuine interest in our purchase was crucial to our coming back to Clear Lake after experiences at other dealerships. When we did return to make a purchase, COURTNEY MORELLE was just as patient and helpful, answering our questions and keeping the sales experience and negotiating process as low pressure and comfortable as possible, even though it was quite late when we all left the store. We felt we were able to negotiate a fair price and the finance/paperwork process was straightforward. The icing on the cake, though, came after the purchase was complete. We loved everything about our new Subaru Forester except for one issue. When I returned two days later, TOM WOODS, the sales manager, listened carefully to our concern and took the initiative to finding a solution. The matter was resolved quickly and to our satisfaction and the solution exceeded what one would expect from your normal car dealership. But Tom went beyond the norm--which is what we had hoped for from a company like Subaru--and now we love every inch of our new car! You can trust the people at Clear Lake to be friendly, fair and to go the extra mile that makes all the difference when it comes to such an important--and expensive--decision. My wife and I have no regrets! More

Very smooth experience. We were delighted that this dealership had the Outback in the color we wanted. Chase was helpful online and picked us up from the airport in our new We were delighted that this dealership had the Outback in the color we wanted. Chase was helpful online and picked us up from the airport in our new car! It was a pleasant experience and we LOVE our new car! More

Best Experience in Purchasing a Car Ever. Staff (Mr. Erwin and Mr. Woods) were friendly, did not attempt to up-sale me, did not attempt to pressure me and did not rush me. As soon as I entered Staff (Mr. Erwin and Mr. Woods) were friendly, did not attempt to up-sale me, did not attempt to pressure me and did not rush me. As soon as I entered the dealership, I was immediately greeted and asked if I needed any assistance (I've actually been ignored/discriminated against at other dealerships in the past). The financial guy (can't remember dudes name--but very cool guy) was very knowledgeable was able to answer all my questions quickly. In addition, everyone I spoke to was a "car guy." They all knew about cars, loved cars, and had hobbies outside of work involved cars. Would recommend this place to anyone just for the above, but in addition to all of the above, they gave the better price than any dealership in Houston and Dallas. More

Great Experience. Our salesperson was Courtney. She was very knowledgeable and easy to work with. The manager was also extremely helpful. We have never had such an easy Our salesperson was Courtney. She was very knowledgeable and easy to work with. The manager was also extremely helpful. We have never had such an easy car buying experience before. We will definitely pay a visit to Subaru of Clear Lake when we need a car again. More

Amazing Dealership They stayed with me late at night, working with the banks to get the deal done. I would recommend this dealer to anyone that is looking for a Subaru. They stayed with me late at night, working with the banks to get the deal done. I would recommend this dealer to anyone that is looking for a Subaru. The best car buying experience that I have ever had. More

My first Subaru Very nice vehicle. The Outback has about every bell and whistle you can put on it. My wife is 4'6" and has had a hard time finding something she can s Very nice vehicle. The Outback has about every bell and whistle you can put on it. My wife is 4'6" and has had a hard time finding something she can see out of when driving. With only a 4in. foam pad to sit on, she says this is the first vehicle she can see in all directions. The only thing that I can find wrong is the stereo, plain and simple, IT SUX. For a 30K+ vehicle you would think it would be a lot better sounding. More

Great Dealership I have always been a FORD guy, but I have been browsing for something new and different. I browsed a lot of car dealerships before I came to Subaru. A I have always been a FORD guy, but I have been browsing for something new and different. I browsed a lot of car dealerships before I came to Subaru. After speaking with Dallas he really helped me understand the benefits of owning a Subaru, not just in the short term but of owning it in the long term. I haven't made up my mind yet, but I'm pretty sure I'll be seeing Dallas Monday to buy that Outback. More

Painful Buying Process I wanted desperately to be able to give a 5-star review. We love the Subaru and expected our customer experience to reflect our same experience with I wanted desperately to be able to give a 5-star review. We love the Subaru and expected our customer experience to reflect our same experience with the Subaru product we've come to love for the past 10 years. The sales and finance process were painful. We've spent 8 hours over the course of 3 days, waiting and waiting and waiting. First, waiting for Sales to find the car, then when the car was located we were called to come in to do the paperwork. I asked how long this would take and was told "not long at all". After waiting 2 1/2 hours to get in to meet with Finance to sign the paperwork, we got tired of waiting and left. The next day was another 2 hours going through the paperwork and car inspection and review process, only to find that it did not come equipped with the accessories we wanted and were told it would have. We left. Again. And without the car until they got the accessories installed. The sales staff are very inexperienced and do not understand the importance of delivering an efficient and positive customer experience. One Finance person writing contracts is not sufficient when you have more than one customer buying a car. I can't speak for the Service Dept here, but lack confidence in its ability to meet the Subaru service standards based upon our buying experience. Suggestion to Management: Ensure staff who answer the phone know all employee names. When we called and asked for our sales rep by phone, we were told there is no one there by that name. Also, when customers come into the dealership, the receptionist who sits at the entrance should do whatever it takes to determine why the customer is there and to connect them with the appropriate person who can help them. We went to the dealership 5 times in 3 days and not once did the receptionist attempt to get us connected with the person we needed to see who could help us. More

Buy Here. Good experience. I worked with Robbie Dominquez, good guy and a straight shooter. No games just an emphasis on getting things done quick, easy and rig Good experience. I worked with Robbie Dominquez, good guy and a straight shooter. No games just an emphasis on getting things done quick, easy and right. Mike McDonald was the manager that pulled the details together with a couple special request and got me a fair deal on exactly what I asked for in my new 2016 Outback. Ryan in finance was a pro and didn't keep in his office a minute more than I needed to be there. Of all the cars I've purchased over the the past twenty five years, this is one of the few times when I've bought a vehicle from a dealership and I didn't feel like I was run through the mill... Love the car. More

Excellent car buying experience I had a great experience buying my new Crosstrek at Subaru of Clear Lake! Taylor was a great help showing me the premium and limited models. He was co I had a great experience buying my new Crosstrek at Subaru of Clear Lake! Taylor was a great help showing me the premium and limited models. He was courteous and provided excellent customer service. More