Subaru of Clear Lake

Subaru Service to the Rescue! This dealership's service crew rocks! I came in 30 mins before service dept closing. Explained my problem (sluggish start/engine turnover and no engin This dealership's service crew rocks! I came in 30 mins before service dept closing. Explained my problem (sluggish start/engine turnover and no engine turnover first time this day). Battery failed load test, got a new battery under warranty. Thank you Subaru, and thank you Luis! More

Fixed tire, broke readout moniter. The service center fixed the slow leak in my tire, but broke the guage that gives an automatic readout on the daskboard... still waiting to hear when The service center fixed the slow leak in my tire, but broke the guage that gives an automatic readout on the daskboard... still waiting to hear when the part comes in... then I 'get' to make another trip to the dealership... as if I have nothing else to do. 😣 More

Was treated pretty well! Had to have the dealership re-tint my windows. The person or company they chose to use did not use quality film for the tint. After two weeks of a se Had to have the dealership re-tint my windows. The person or company they chose to use did not use quality film for the tint. After two weeks of a serious run around I finally got an appointment. More

comfortable environment They make sure you feel comfortable with the vehicle that you are buying and never try to force you into something you’re not sure of They make sure you feel comfortable with the vehicle that you are buying and never try to force you into something you’re not sure of More

Everything was terrific they did a great job The service department was friendly they were fast and did everything exactly like I wanted they were terrific team I want to thank them so much The service department was friendly they were fast and did everything exactly like I wanted they were terrific team I want to thank them so much More

2nd Maintenance on 2018 Forester In and out in a prompt manner. No issues with SUV. Service technician was friendly and ready with answers to the questions I had about synthetic oil In and out in a prompt manner. No issues with SUV. Service technician was friendly and ready with answers to the questions I had about synthetic oil requirements. More

Professional I have to be honest with you I do not like Car Salesmen but Bradley is as honest as they come! He asked the right questions, listened and provided wh I have to be honest with you I do not like Car Salesmen but Bradley is as honest as they come! He asked the right questions, listened and provided what I requested. Because of Mr Stereff, Subaru has a new family member. More

Fast friendly service I have been a Subaru owner for the past 1 1/2 years and have received nothing short of excellent service whether in sales and service. All the staff i I have been a Subaru owner for the past 1 1/2 years and have received nothing short of excellent service whether in sales and service. All the staff is very courteous and always available for help. More

Routine Service and Vehicle Repairs I absolutely love Subaru of Clear Lake. I purchased my 2017 Subaru Forester from this dealership last year, and every time I stop by for a routine oil I absolutely love Subaru of Clear Lake. I purchased my 2017 Subaru Forester from this dealership last year, and every time I stop by for a routine oil change and maintenance their customer service is top notch. Most recently I had to have a couple of repairs done to my vehicle due to some damages, and they provided the best care to my vehicle throughout the whole process. Alex and Michelle were the services reps that I worked with, and they did a great job and provided top notch customer service. More

Service Dept. Is Not the Same as it Once Was My first two visits were great, but something happened to this service dept between my last visit in Feb 2018 and today. First of all, they no longer My first two visits were great, but something happened to this service dept between my last visit in Feb 2018 and today. First of all, they no longer take appointments, so a simple oil change took an hour and 30 minutes. During my 1-1/2 hour wait, I thought I would enjoy a cup of coffee. Unfortunately, there were no coffee cups and nobody to ask. I went digging for them in the cupboards, found some and so stocked the counter for them. Then I went to make my coffee and got a cup of tan hot water. The machine was out of coffee. I found someone to load coffee into the machine. I decided to have a 2nd cup of coffee and this time something happened to the machine and I had to get someone to reboot it. After an hour and a half of sitting in the freezing cold waiting area, I finally asked about the status of my car. I was told it was being washed. I asked the service adviser to please just bring me my car as I didn't need to have it washed. The wash is just a run through a machine that scratches the paint anyway. I didn't want to spend another minute in that place. More