Subaru of Columbia

I feel like I am part of an extended family here. I bought a new (2007) Legacy GT in 2006 when we moved to CoMO and have grown to know the folks in service (Nan, Meredith, and River) and body shop (S I bought a new (2007) Legacy GT in 2006 when we moved to CoMO and have grown to know the folks in service (Nan, Meredith, and River) and body shop (Stuart) over the years through regular maintenance and occasional repairs. Still have (and love) the car after 18 years and they have kept it up to snuff. My wife bought a CrossTrek in 2013 with similar positive experiences. Now getting to know the sales folks again because a friend is interested in a new car and I recommended this dealership right off the bat. Just met Keith and interactions have been great. More

Prompt communication. No strong upsells in the finance department. Friendly staff.would buy a car from them again. No strong upsells in the finance department. Friendly staff.would buy a car from them again. More

When I dropped my car off at the service division without any appointment, they fixed the problem by 5pm. I appreciate their work. any appointment, they fixed the problem by 5pm. I appreciate their work. More

Ethan was super helpful assessing my repair needs. He even helped me work with Subaru on a warranty to reduce my bill. He even helped me work with Subaru on a warranty to reduce my bill. More

Service center got me in quickly. Courteous and friendly. What I needed was covered by the warranty Courteous and friendly. What I needed was covered by the warranty More

The service guys do good work, but they don’t make it easy to work with them. The last three service visits, I have had the same experience. I call to make a service appointment. I reach voice mail and g easy to work with them. The last three service visits, I have had the same experience. I call to make a service appointment. I reach voice mail and get a message which says call us and we will call you back. I leave a message with my name and number. I wait for two to seven days. No one returns my call. I then call and get a live rep and everything goes fine. I told my service advisor this last time that I didn’t think they just blew me off BUT how would it look different if you had? The answer is it wouldn’t. Then I get profuse apologies and them throwing a bunch of stuff against the wall to see what sticks (e.g., the service coordinator has too much on their plate; there is something wrong with our automated systems). It is not only very poor form, it is consistently poor form). I also have to insist that the tire rotation is done. I noticed uneven wearing on the tires that came with the vehicle and, again, called the service advisor on it. His response? Sometimes they just eyeball the tires and don’t actually do the rotations. Hmm. Do I feel like a valued customer? If you opt not to do the work you commit to doing, have the decency to own up to the fact you blew me off. You ask would I recommend this service center. Yes, but it would be a qualified recommendation. More

Service and communication was excellent and as promised. Appreciated use of loaner car for the day!! Appreciated use of loaner car for the day!! More

Service was done in the time frame promised. Everyone I talked to was helpful and friendly. Everyone I talked to was helpful and friendly. More

I dropped off our daughter's Toyota 4Runner, which she had purchased used at the Subaru dealership several months ago. It needed an oil change and tire rotation. The service department was short handed a had purchased used at the Subaru dealership several months ago. It needed an oil change and tire rotation. The service department was short handed and we were notified that it may not be ready until the following day. The work was done the following morning and I appreciated the service department doing the overall checks on it, even thought it was not a Subaru. I appreciate Meredith, Nan, River, and Ethan and all their help in making sure things were taken care of. I have been a bit nervous about the change of ownership, but am grateful these folks are still here. Keep up the good work! More

Price and condition was as advertised. After purchase engine light came o. Within 10 miles. Returned vehicle and repair made. Drove 850 mile trip right after repair...no issues! After purchase engine light came o. Within 10 miles. Returned vehicle and repair made. Drove 850 mile trip right after repair...no issues! More