I initially started looking online and sent an e-mail to Subaru of Daytona on 5/25/2018 for a used Subaru Outback. Carrie DuBois was very responsive with my e-mails and told me my salesperson would be Gene McMahon. I e-mailed back and forth with Carrie that morning and she answered my questions. Later in the afternoon, Gene was responding to my e-mails. Once I could call from work, I called Gene to clarify a few things and decided to come in Saturday morning. My husband and I drove from Jacksonville to look at a 2015 used Subaru Outback. Gene was there to greet us and took his time as we test drove the vehicle we were there to possibly purchase.
Odd thing is that since the test drive was so long due to all the features we wanted to check out, I realized that the seats were stiff and not as comfortable as I wanted. Everything else was great with the vehicle!
On the return of the test drive, I asked about the 2014 Ford Explorer XLT. It had everything that I was looking for, although older and more miles. Gene was very accommodating with the new direction we were going. We talked with Joe Silveira, Sales Manager, and he was very easy to talk with. This is not your normal car dealer group. I did not have that "Wizard of Oz" feeling where the sales person leaves the room and talks to the "wizard" and comes back with another offer!
Bottom line, we purchased the Ford Explorer that day, traded in my 2008 HHR (not expecting to do that), and Joe (the "wizard") worked directly with me one on one to negotiate a deal. My husband and I felt we could trust them and the vehicle was just what we were looking for.It will serve us for many purposes including towing, a much larger cargo space, and comfortable for long trips for many, many years. We are looking forward to receiving the new Ford Explorer car mats which they will be mailing to us as well.
Well worth the drive, if you are from out of town! And the sales tax is 6.5%!!