Subaru of El Cajon

Ray Clearwater is the best service advisor, he keeps me updated in the progress and is just awesome. updated in the progress and is just awesome. More

Great follow up service after having a nerve-wracking experience out of town! Problem was addressed. We had a nerve-wracking experience with the car while on our way to Sedona for the weekend. Subaru R experience out of town! Problem was addressed. We had a nerve-wracking experience with the car while on our way to Sedona for the weekend. Subaru Roadside assistance was there to provide support altho couldn't guide us on how to restart the engine. In the end we were towed to our destination and the car seemed to have recharged itself and we were able to have a driveable car to complete our trip. A follow-up email by El Cajon Subaru encouraged us to request a car check-up regarding possible causes to the car alarm, etc. As owner of a 2021 Subaru Sport crosstrek, I was not informed of the type of alarms installed in the car. Having a secondary alarm was the biggest problem. Having the alarm go off non-stop at least 5 different occasions now was too much to handle. If we were out in a remote, barren area we would have been totally stranded! I appreciated the immediate assistance given by Subaru road assistance and El Cajon Subaru staff dealt with us patiently upon return home. Overall I felt treated like family! More

The service was completed before the promised time. I was pleasantly surprised. Dylan, my service representative, and the rest of the staff were professional but friendly. Also the maintenance and serv I was pleasantly surprised. Dylan, my service representative, and the rest of the staff were professional but friendly. Also the maintenance and service rep did not recommend unnecessary additional service. They sure saved me time and money. I sure bragged my pleasant and great experience today. Thank you Service team! More

They did a great job with the turn around time and were super friendly. They also called me an Lyft home which was very beneficial. Overall great great experience. super friendly. They also called me an Lyft home which was very beneficial. Overall great great experience. More

Service advisor, Sam, was personable and very efficient. Service was complete and done on timely matter Service was complete and done on timely matter More

Great service. Very polite and helpful. Explained why and what service I needed on my car. Very polite and helpful. Explained why and what service I needed on my car. More

Professional and outstanding service experience working with Sam from Subaru of El Cajon on Jan 18, 2023 with Sam from Subaru of El Cajon on Jan 18, 2023 More

Dylan was super friendly and explained everything very well. I appreciated that he offered advice without being pushy about it. well. I appreciated that he offered advice without being pushy about it. More

Give my guy Ray Clearwater a raise! He took care of my Subie like it was his own! Excellent service hands down! He took care of my Subie like it was his own! Excellent service hands down! More

I was more than pleased that Subaru of El Cajon approved the full repair of an ignition malfunction issue even though we were 2 mths. outside of the warranty window. Additionally, we were provided a loaner the full repair of an ignition malfunction issue even though we were 2 mths. outside of the warranty window. Additionally, we were provided a loaner car to use while the repair was waiting approval from the District office over the holidays. This whole experience made us feel valued and taken care of. You simply can’t ask for anything more in a good customer service experience! More