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Subaru of Englewood

Englewood, NJ

4.6
179 Reviews

135 S Dean St

Englewood, NJ

07631

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179 Reviews of Subaru of Englewood

November 16, 2023

Outstanding service , especially service personnel, John lopes was very pleasant and responsive to my needs at the time of service More

by Jboselli59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woody McFadden
Nov 17, 2023 -

Subaru of Englewood responded

We're delighted to know that John Lopes and our team at Subaru of Englewood were able to provide you with outstanding service. We appreciate your feedback!

October 31, 2023

My only complaint is that servicing didn't include vacuuming & washing the car. That courtesy was always provided by my Audi dealer. I traded my Audi for the Subaru I now have. More

by alan.getz
Recommend Dealer
Yes
Employees Worked With
Woody McFadden
Oct 31, 2023 -

Subaru of Englewood responded

We appreciate your feedback and understand where you're coming from. At Subaru of Englewood, we are always looking for ways to enhance our service experience. We'll take note of this suggestion as we continue to improve!

October 31, 2023

The best decision we ever made purchasing a car from your dealership .From the beginning and now three years later we are always treated with upmost courtesy and respect. Few times that we needed services More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woody McFadden
Nov 01, 2023 -

Subaru of Englewood responded

Maria, we're so glad to know that you've had a positive experience with us at Subaru of Englewood over the past three years. We appreciate your kind words and look forward to continuing our relationship in the future!

October 19, 2023

I had a Very professional experience and I will Recommend them with my eyes closed. Thank you for your help 🙏 More

by Robertsantiago1167
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Lopes
Oct 19, 2023 -

Subaru of Englewood responded

Robert, we're delighted to know you had a professional experience with us at Subaru of Englewood! Your recommendation means the world to us. We're here for any future help you may need, happy driving!

October 14, 2023

The service writer was prompt. He help me a soon as I walked in. He kept me involved in what was going on letting me know what time Nicole will be finished. More

by Barney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woody McFadden
Oct 16, 2023 -

Subaru of Englewood responded

Barney, it's great to know that our service writer at Subaru of Englewood was able to keep you updated and involved throughout the process. We appreciate your feedback!

October 05, 2023

The minute I drove my car in for service I was greeted and everyone was very polite and courteous they wanted to know if I had any questions or concern. They made me feel very important. Great place to vi More

by Leysoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Woody McFadden
Oct 06, 2023 -

Subaru of Englewood responded

We're delighted to know that you had a positive experience with our team at Subaru of Englewood. It's important for us to make sure all your questions and concerns are addressed. Thanks for the review!

October 03, 2023

My whole experience with Subaru of Englwood has been absolutely DISAPPOINTING. Mr. DeSantis does not take or return my phone calls. Upon picking up my vehicle Mr. DeSantis told me he would look into my More

by Mandy214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Natasha, Andrew, John Samoas, John DeSantis , John Lopes
Oct 04, 2023 -

Subaru of Englewood responded

Mandy, I'm really sorry to hear about your experience. This is not the level of customer service we aim for and it's clear that we've let you down. I would like a chance to make things right with you regarding this matter. Please reach out at your earliest convenience so we can come to a resolution together. Thank you, John Simoes - Service Manager - (201) 816-6041

September 28, 2023

Excellent service. Samantha was wonderful. Courteous and very helpful. It was a pleasure Dealing with her. More

by Miriam Politis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex technician. Great help.
Sep 29, 2023 -

Subaru of Englewood responded

Miriam, we're delighted to know Samantha provided excellent service during your visit to Subaru of Englewood. Thanks for sharing this positive feedback!

September 22, 2023

Had excellent service oil change Jose did check rest of car for winter driving have been using Subaru of englewood for over 10 years would recommend Jose hope to get him again next time More

by meod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose service oil change
Sep 22, 2023 -

Subaru of Englewood responded

We're so glad to know you've been with us for over a decade at Subaru of Englewood! It's great that Jose was able to provide excellent service and prepare your car for winter driving. We look forward to seeing you next time!

September 22, 2023

The service was good and service rep John was very accomateting and professional it was a good experience More

by Camille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John desantis, Rolf Hansen, Woody McFadden
Sep 22, 2023 -

Subaru of Englewood responded

Camille, we're glad to know that John and our team at Subaru of Englewood provided you with a good experience. Thank you for your positive feedback!

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