Subaru of Georgetown - Service Center

Express service was outstanding. In and out in less than hour with an appointment. Service rep, Bobby was outstanding in explaining what was being done and communicating when car was In and out in less than hour with an appointment. Service rep, Bobby was outstanding in explaining what was being done and communicating when car was ready. More

Shop Foreman James McCumber AND Service Adviser Adam Crabb made this service visit one of the BEST in my decades of automotive experience. Having previously worked as a TECHNOLOGY SERVICES SPECIALIST a Crabb made this service visit one of the BEST in my decades of automotive experience. Having previously worked as a TECHNOLOGY SERVICES SPECIALIST at Dell Technologies - DELL EMC, a Fortune 50 company, I have real respect and appreciation for the level of service and professionalism provided by Crabb and McCumber, both of whom went WAY above and beyond. Thanks guys. More

Took my vehicle in for 12000 mile maintenance. Our service rep Damian as very nice & kept us informed. Our appointment was on time & we are pleased with our service! Our service rep Damian as very nice & kept us informed. Our appointment was on time & we are pleased with our service! More

James, Terry, and Jeff in the service department saved my day! I had rolled through the express service lane (unsure if I needed an appointment or not for my concern) on a Monday afternoon after I discovere day! I had rolled through the express service lane (unsure if I needed an appointment or not for my concern) on a Monday afternoon after I discovered a piece of metal hanging from the bottom of my car. I wanted to have it looked at to ensure it wasn’t anything major. James, the Foreman, took a look underneath my car and assured me that the hanging piece of metal was not part of my car but instead a piece of scrap metal that got lodged into undercarriage. He removed it and I was well on my way to getting back on the road without issue. Thank goodness! My issue was resolved in less than 10 minutes. I am so grateful for these three helpful and kind men. I left feeling safe in my car again. I always appreciate the fantastic service I receive at Georgetown Subaru time and time again. Thank you again so much James, Terry, and Jeff!! More

Under new management everything is still great! Adam was friendly and helpful. Appointment was on schedule Adam was friendly and helpful. Appointment was on schedule More

Nice that I could make a reservation for a specific time/date with the new ownership. Not always possible in the past. In for a basic service which was handled promptly. Service manager Juan Carmon time/date with the new ownership. Not always possible in the past. In for a basic service which was handled promptly. Service manager Juan Carmona was great. I'll be back in 6 months. More

The new owner, service manager, parts man Skylar, and my service writer Damian, went out of their way and satisfied me. I purchased my Outback from the previous owner who failed to insure that the problem I service writer Damian, went out of their way and satisfied me. I purchased my Outback from the previous owner who failed to insure that the problem I had was taken care of. If they will take care of the previous owner's new car customers, surely they will take care of their own new car customers. More

My ascent eyesight fails, infotainment system freezes service tech says all new cars have computer bugs. Wasted $50k service tech says all new cars have computer bugs. Wasted $50k More

My car was damaged while in for service.I sent email My car was damaged while in for service. I sent email with pictures and explanation of what happened. I received EXACTLY no response. They just don My car was damaged while in for service. I sent email with pictures and explanation of what happened. I received EXACTLY no response. They just don't care. I really don't know if ANY of the billed repairs were actually done. There was no dirt or dust removed from any of the fittings that would be required to be removed (Differential fluid plug, transmission fluid plugs, etc.) Battery immediately stopped working after service. Hard to tell if they damaged it in addition to the obvious scratches and dents that occurred to the body while in their shop. More