Subaru of Georgetown - Service Center

James, Terry, and Jeff in the service department saved my day! I had rolled through the express service lane (unsure if I needed an appointment or not for my concern) on a Monday afternoon after I discovere day! I had rolled through the express service lane (unsure if I needed an appointment or not for my concern) on a Monday afternoon after I discovered a piece of metal hanging from the bottom of my car. I wanted to have it looked at to ensure it wasn’t anything major. James, the Foreman, took a look underneath my car and assured me that the hanging piece of metal was not part of my car but instead a piece of scrap metal that got lodged into undercarriage. He removed it and I was well on my way to getting back on the road without issue. Thank goodness! My issue was resolved in less than 10 minutes. I am so grateful for these three helpful and kind men. I left feeling safe in my car again. I always appreciate the fantastic service I receive at Georgetown Subaru time and time again. Thank you again so much James, Terry, and Jeff!! More

Under new management everything is still great! Adam was friendly and helpful. Appointment was on schedule Adam was friendly and helpful. Appointment was on schedule More

Nice that I could make a reservation for a specific time/date with the new ownership. Not always possible in the past. In for a basic service which was handled promptly. Service manager Juan Carmon time/date with the new ownership. Not always possible in the past. In for a basic service which was handled promptly. Service manager Juan Carmona was great. I'll be back in 6 months. More

The new owner, service manager, parts man Skylar, and my service writer Damian, went out of their way and satisfied me. I purchased my Outback from the previous owner who failed to insure that the problem I service writer Damian, went out of their way and satisfied me. I purchased my Outback from the previous owner who failed to insure that the problem I had was taken care of. If they will take care of the previous owner's new car customers, surely they will take care of their own new car customers. More

My ascent eyesight fails, infotainment system freezes service tech says all new cars have computer bugs. Wasted $50k service tech says all new cars have computer bugs. Wasted $50k More

My car was damaged while in for service.I sent email My car was damaged while in for service. I sent email with pictures and explanation of what happened. I received EXACTLY no response. They just don My car was damaged while in for service. I sent email with pictures and explanation of what happened. I received EXACTLY no response. They just don't care. I really don't know if ANY of the billed repairs were actually done. There was no dirt or dust removed from any of the fittings that would be required to be removed (Differential fluid plug, transmission fluid plugs, etc.) Battery immediately stopped working after service. Hard to tell if they damaged it in addition to the obvious scratches and dents that occurred to the body while in their shop. More

Kris Tippins was wonderful to work with. He found and delivered everything I wanted in a car. He was attentive and polite and wore his mask throughout. That was important to me. I would definitely call K delivered everything I wanted in a car. He was attentive and polite and wore his mask throughout. That was important to me. I would definitely call Kris in the future if I need a new vehicle. Thank you, Kris. More

I feel that I was very fortunate to have made contact with Kris Tippens of Subaru of Georgetown, TX when I was inquiring about buying/leasing a Subaru. I found Kris to be an exceptional salesperson in th with Kris Tippens of Subaru of Georgetown, TX when I was inquiring about buying/leasing a Subaru. I found Kris to be an exceptional salesperson in that no matter what question I would ask by email or in person Kris would respond promptly and answer by question no matter how elementary. I have never had the feeling of complete confidence with any other salesperson that Kris gave me. He truly is an asset to Subaru and I recommend him highly without any reservation. My Forester Touring leasing was an exceptional experience. More

No one answering the phone for info on Thursday afternoon; took over 5 hours for a safety recall installation on Friday. Won't be back. afternoon; took over 5 hours for a safety recall installation on Friday. Won't be back. More