Subaru of Georgetown

I've heard great things about Subaru and have wanted to buy one for a long time, but today's experience has made me rethink everything! Upon walking in, the sales rep we spoke to made us feel like we were inconveniencing her immediately. She asked for our license and proof of insurance before we really even talked about the cars much. This made us feel like we were being rushed into a test drive instead of being made to feel like a valued customer. She then made us sign a car loaner agreement even though we were just wanting to test drive. I've never had to do this step, so I asked if it was the right form... she told us that we had to in order to be covered in case we got into an accident and if the sales people don't make you sign it, then they didn't do their job properly! We had our 10 month old with us, which isn't normal I'll admit, but we were interested in fitting the car seat in the car for the test drive. The Sales Rep asked us if our car seat was clean before we could do so... very disrespectful and rude! We stuck it out for a little bit longer and, after seeing the car, I asked a question about the radios and wanting to hear the differences. This was met with "well I was trying to do that before we came out here." After that, I thanked her for her time and we walked out. I was pretty set on purchasing a Subaru today, but this Sales Rep totally drove us away! I'm really hopeful that this experience is not a fitting example of Subaru as a whole, so tomorrow we are going to try a different location. Hopefully Subaru Austin will live up to Subaru's reputation...

As we all know buying a car can be an experience good or bad depends on how well they understand your needs and try to address them. Making it as painless as possible. That is what we were able to do this past weekend, We told them what we wanted and they showed us, we bought it and are extremely Happy! The salesman was a joy to work with and made us feel good when answering questions we had.

I recently purchased a 2018 sti from Austin Subaru, which was excellent all around. My first choice was Subaru of Georgetown. I had a true car price for Subaru of Georgetown and had seen the sti I wanted. However, I was treated so poorly by the sales associate that I left and went to Austin Subaru. The customer service was so poor that I will not take my car there to be serviced unless there are no other choices

My sales person Amber Ashy was amazing. She taught me all the ins and out of both the Outback and the Forester. She was super patient with me as I jumped back and forth between the two models to decide which model felt more like home. She also stood out in the parking lot with me, and did not rush, as I decided between the red and the blue. I have NEVER had a more enjoyable car shopping experience. Even after the sale the staff continues to be awesome. Thank you Amber Ashy and Subaru of Georgetown

i cannot think of how amber could have made my experience with geotwn subaru any better. she is the best salesperson i have encountered in any forum, hands down. she is warm, forthright, dedicated, confident, knowledgeable ... i felt she advocated for me, while representing what the dealership could do ... SHE IS FAIRMINDED! for someone who LOATHES the car-buying process, I LOVED MY TIME AT GEOTWN SUBARU ... the dealership has ***amber*** to thank for that. cheers!

I hate buying new cars...except at Georgetown Subaru. I came back to Subaru after my minivan (another make) had been totalled, and I was expecting a long, drawn out process of negotiations, paperwork, and lots and lots of waiting around. My experience was exactly the opposite. I was only shown cars I had expressed interest in and no one tried to upsell me on different models or upgrades. I felt like Ron Amper truly cared about taking care of our family and getting me back on the road with a safe and reliable (and stylish) car. Quintin in the finance department had us in and out in a snap and was very efficient and friendly. Thank you, Subaru. I'm never going anywhere else to buy a car.

Took a test drive of the 2017 Forester in October 2016 with Ron Amper and told him I needed to wait. He gave me space and in late April 2017 I contacted him to begin which trim level I wanted in the Forester. After my attending a military reunion I returned home and bought my Forester. All went smoothly. My neighbor had also bought her Forester at Subaru of Georgetown a couple of years ago and sings their praises. Looking forward to getting it serviced there as well since it is close to Sun City and again my neighbor has been very happy with them.

We had a dead battery on a 2 year old outback. after keeping the vehicle for 3 days they concluded the issue was a cargo light switched to always on, which caused battery to discharge. We have driven this vehicle at night and have not entered the cargo area for several weeks. Basically they were not going to replace this batter that has failed 3 times to start. This would expose us to the batter fail at any time since it has failed and was discharged 3 times over 3 days. So, we were forced to complain to a manager since service advisor made his decision. The manager finally reluctantly had a new battery installed and called it a One time approval since they claim it was the owner's fault. Upon driving the vehicle home I noticed the window buttons were not working properly. In fact the driver side would not open passenger window. So, I called Austin Subaru and they said the window operation was NOT reset after the battery was discharged. So, If I was in an accident and needed to open the window, I could not. For this reason and a few other experiences in the past, I can not recommend this dealership for service. My strong recommendation is to go to Austin Subaru on Burnet road. They reset the window system and I have had nothing but excellent service there....

Bought a used car from here my experience was great! Upon arriving at the dealership Jerry the used car sales manager and our sales rep Ben Mitchell gave me a great deal! After having the car for a week I had a minor issue but they took good care of me and had my car back in no time. I'm absolutely happy with my car.

I recently purchased a new 2017 Subaru Outback from Austin Subaru. I seriously had intended to give my business to Subaru of Georgetown, but after 4 visits, I had only talked to a new car sales person 1 time, and he told me we would have to "do some paperwork" for me to test drive a vehicle, to which I replied, "OK, let's do it," then he sighed and changed the subject - I did not take a test drive. On 2 occasions, even though we walked around the lot looking at vehicles and even went inside, sat in a vehicle and expressed definite interest - not one sales person approached us. On the final occasion, a pre-owned sales person approached us upon arrival as we exited our vehicle, but when he found out we were looking for new vehicles, went to get someone in that department to help us - no one came out. I might mention that I complained on the website after the first 2 visits and received a response from several managers explaining how they prefer to "not pressure" potential buyers but evidently went too far in that direction. So, your loss, Subaru of Georgetown - you just lost several sales, as we're telling everyone we know about our lousy experiences at Subaru of Georgetown and encouraging them to go to Austin Subaru for great service and sales people who actually want to sell cars.