Subaru of Keene

We were quite pleased with our experience. Ken Goff was very helpful and has been wonderful about following up after the sale. We also really love our new car! The price was reasonable and the 2.9% finan very helpful and has been wonderful about following up after the sale. We also really love our new car! The price was reasonable and the 2.9% financing option was really great. I rated the price a four because car prices have gone up a lot since we last had a new car :-) More

I couldn’t be happier with my experience with Subaru of Keene. I should have started in Keene from the beginning because I had a terrible experience with a dealer closer to my home in Mass. I became so ups Keene. I should have started in Keene from the beginning because I had a terrible experience with a dealer closer to my home in Mass. I became so upset with my local dealer that I left and later called the manager to complain. I was interested in a Subaru Forester Premium Package which was the car that I test drove. I told them the exact features I was looking for and yet when they presented lease numbers to me, they quoted me on a base model Forester to show lower payments. They kept pressuring me to “sign” on the spot even though it wasn’t the car I wanted! What a totally different experience at Subaru of Keene. I found them on the web and chose them because of their good reputation. I spoke to Mark Carey, their Internet Manger, who quoted me over the phone on the car I wanted with two different payment options so that I could decide what I wanted to do. They even Fed-ex the paperwork to me so that I could get the car registered in Mass before I picked it up. They also paid and will continue to pay for my annual Mass Inspection, saving me $29/year. Who does that? When I picked the car up, Anthony Mastronardi gave me a very thorough overview of the car and even helped me set up my Bluetooth phone. Even though I live 1:15 away, the experience was worth the drive. This is my first Subaru (have leased Honda vehicles for 20 years) and it won’t be my last. I love my new Forester and I like the way I was treated at Subaru of Keene. More

We were very pleased with our experience: We were not approached before we were ready, then our salesperson assessed our price range and needs & showed only cars within that range. No pressure, only des approached before we were ready, then our salesperson assessed our price range and needs & showed only cars within that range. No pressure, only desire to make a good match and answer questions. Other salespeople I overheard while waiting showed the same consideration for their clients. Financing process was absolutely painless. We were given exactly what we asked for, no more no less, and with grace & humor. More

I was sort of looking for a new car last year and visited Subaru of Keene. This year as I was really looking for a new Subaru I went back to Keene because I was treated so nicely. All my questions were answe Subaru of Keene. This year as I was really looking for a new Subaru I went back to Keene because I was treated so nicely. All my questions were answered and I got the important facts.I wanted to do business with these people again. The sales department was so friendly and helpful. Mark Carey, Alison Trow and Kathy Brow are just the best. I love my new Legacy. I got the color I wanted, the price I wanted and superior service. My husband and I drove out of the Subaru of Keene dealership with a wealth of information about our new car. I was confidant that I had a good working knowledge of the car because of the time Kathy and Alison took going through everything with us, before we left the lot. This is our 6th Subaru. I wouldn't own any other kind of car. I love my 2011 Subaru Legacy. I'll be back to buy my next car at Subaru of Keene. Maribeth Oakes Greenfield, MA 01301 More

I have to tell you how much I appreciate Mike Perry for the way that he goes above and beyond in customer service. When I purchased the car, Mike told me that he would be happy to switch cars with me ever the way that he goes above and beyond in customer service. When I purchased the car, Mike told me that he would be happy to switch cars with me every time I needed service (he lives nearby.) He has always honored that promise and I really appreciate him for it. He shows up at my door always at our agreed upon time, swaps me a nice, clean subaru and then returns my car that evening cleaner than he got it and fully serviced. I couldn't ask for anything more. The customer service that I have received from Subaru of Keene is more than I ever could have hoped for in a car company and I thank you very much for it. More

Ken Goff is one of the most honest and hard working dealers I have ever met. Subaru of Keene is without a doubt the best Subaru dealership in New England. I was stationed VA, originally from MA. I orde dealers I have ever met. Subaru of Keene is without a doubt the best Subaru dealership in New England. I was stationed VA, originally from MA. I ordered a 2011 WRX and worked with Ken from beginning to end. He was always keeping me up-to-date both on the phone and through e-mail on a weekly basis. There was a small delay in manufacturing and I found out I was not going to get my car on time. Luckily Ken Goff was my dealer and went out of his way to find out a coworker ordered the same car as me and convinced his coworker to let me have his car. You can’t beat that kind of dedication. Ken Goff is always respectful and provides a no pressure environment. He dedicates everything he does to make sure you are satisfied with your purchase. Due to how outstanding Ken Goff and Subaru of Keene is I made the 468 mi. trip to buy a car from them. My next car will definitely be a Subaru from Subaru of Keene and I will work with Ken Goff. More

This is my 7th Subaru. My last 3 have been Foresters and have all been leases or purchased from Subaru of Keene or iots predecessor. I have been very plesed with Amthony my sales person for my last 2 and w have all been leases or purchased from Subaru of Keene or iots predecessor. I have been very plesed with Amthony my sales person for my last 2 and wioth Kely before that. I am very pleased with the service departmenet for these reaseons it is why I have given the high marks that I did. More

Bought my second Subaru (2011 Forester) here after 10 yrs with my old Forester, which I also bought here (under other ownership then). I've gone to Keene Subaru for years for their quality work and for its p with my old Forester, which I also bought here (under other ownership then). I've gone to Keene Subaru for years for their quality work and for its personable crew, who always take pains to explain the whats-and-whys of a problem or repair. I most appreciate being taken into the 'shop' to show me about my car, up on the lift. I've learned so much through the years this way thanks to that. When I was ready to buy a new car in October 2010, I enlisted the help of a Boston friend who both knows and weirdly enjoys the wheeling-dealing aspect of that - for which I have NO clue or talent. I DID do my own homework tho, (researching and looking at other brands - Toyota, Honda, Kia et al) but the Subaru Forester 2.5X Premium won hands-down. So then my friend took over sealing-a-deal with my salesperson at Keene Subaru, and he was as pleased as I was at the end result. He felt I got a very good shake and complimented both Nick's skills and Keene's Subaru dealership. More

I travelled from St. Johns Newfoundland to deal with Mark Carey and Subaru of Keene. All employees did whatever there was possible to get me and my WRX on the road. Mark Carey, Dan Kuraner, and Kathy Brow we Carey and Subaru of Keene. All employees did whatever there was possible to get me and my WRX on the road. Mark Carey, Dan Kuraner, and Kathy Brow went above and beyound. Mark was very professional and did everything in his power to get me the best deal possible. Their price could not be matched and I can guarantee when I purchase my next vehicle it will be, with a doubt, through Mark Carey and the Subaru of Keene team. Brad & Jerome More

All employees we met and worked with were courteous, friendly, and professional. The dealership facilities were clean, well-organized, and welcoming. We were treated fairly and in a business-like friendly, and professional. The dealership facilities were clean, well-organized, and welcoming. We were treated fairly and in a business-like but relaxed manner. Our only time of discomfort was when the business manager pushed a little hard on the extended warranty on "bumper-to-bumper." We had assumed, and had not been told to the contrary, that the bottom line price we were quoted was "X." And, while the warranty option was, indeed, an option, we were not prepared for even the possibility that we would have to consider spending another $1300+ before we made the purchase official. It all worked out okay but it caught us a little off guard. Overall, however, the entire experience was very positive. When it's time to replace our other Subaru (we own two) we will definitely return to Subaru of Keene. More