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Subaru of Keene

Keene, NH

Overview
Employees
Reviews
Vehicles
5.0
444 Reviews
Why Buy & Service at Subaru of Keene --Lifetime Powertrain Warranty — Coverage for as long as you own it, at no extra cost. --Transparent Pricing — No gimmicks, no hidden fees. Just straightforward numbers. --Simple, Stress-Free Process — Built around your time and your needs. --Award-Winning Team — Friendly, knowledgeable pros dedicated to making your experience exceptional. How Do We Do Business? >Every customer is unique. Expect respect, honesty, and straight talk. >Clear communication and consistent follow-through—every time. >Pressure-free showroom: explore Subaru at your pace, not ours. >Passionate, knowledgeable sales professionals who listen first and guide you to the right fit. >Long-term relationships over short-term profit. >Reputation is earned by actions, not slogans. >Community matters. We invest where we live and work. Our people are at their best when they’re helping others—customers and neighbors alike. If these values resonate, come experience a hassle-free way to buy or service a car at Subaru of Keene—whether you’re coming from Vermont, Milford, NH, or anywhere in the Monadnock region. Read our unedited reviews from customers across NH, VT, and MA to see how we deliver.
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11 Production Ave

Keene, NH

03431

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Showing 444 reviews

June 14, 2010

Don't have much time for this, but Dale Peloquin is the best Service Manager there can be. Always have a good experience at Keene Subaru. Service was performed quickly. My car was washed which is always More

by mimibee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carol, Dale Peloquin, Service Department
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June 14, 2010

The service department is awesome, thanks to Dale Peloquin. He puts the "C" in customer service and is extremely knowledgeable and I trust him totally with my Subaru. I have been a customer of Subar More

by hikerwoman7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale Peloquin
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September 04, 2009

I drove up from Boston to look at a couple of Impreza sport wagons that I saw on the website. After walking around the lot for about 20 min without seeing the advertised cars or ANY sales people. I went More

by JVS007
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
receptionist, one salesman (name ungiven)
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Sep 26, 2009 -

Subaru of Keene responded

We are very sorry this customer was disappointed. Like fine wine, we will not sell a car until it's time. As soon as a car gets traded in, it will display its presence on our website and affiliate sites such as autotrader.com, cars.com, etc., within 24 hours. As you might expect, when people trade in cars they are often dirty, out of gas, and in desperate need of servicing. On average, we can spend up to $1000 or more on a car BEFORE we place it on the "front line" to be sold. In this case, the car had just been traded in and a mechanic was working on a "check engine light" problem when the customer came in. (This is why we could not find the keys - the car was on a lift being worked on by a mechanic.) Servicing was not complete, the car had not been detailed, and it was not ready to be shown. We recommend that customers call ahead to make sure a specific pre-owned car is available. Had we known she was coming in to see that car, we would have moved the car to the head of our service list and had it serviced, cleaned, gassed, and ready for showing. We will NOT show a dirty car in need of repair because chances are, no one would want to buy it, and it's also a poor reflection of our quality work. Subaru of Keene has the highest customer service ratings of any Subaru dealer serving the Tri-State area and we have a 99% Customer Satisfaction Rating from AAA.

January 31, 2008

taking it in for service, they had it for 3 weeks, had to keep bringing it back with no satisfaction, there was always another issue with the car that they had made. It was a new car! Never go there, they More

by ra
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
service manager & general manager
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Oct 29, 2008 -

Subaru of Keene responded

Due to the nature of the repair, which was covered under the manufacturer’s factory warranty, inspection from a factory rep and authorization was required. Repair was performed according to Subaru of America specifications. Customer was given many extras including free loaner car during the entire time, additional services and full reconditioning of vehicle to compensate for his inconvenience. Nature of the repair left a negative stigma about the vehicle in general which prompted customer to trade vehicle. Subaru of Keene leads our Subaru New England District in customer satisfaction for the 3rd straight year and holds the #1 position in Subaru’s Circle of Excellence. Subaru of Keene is also a Subaru Stellar Performer and was just named by AAA as an Approved Repair Facility with a 99% Customer Satisfaction Rating.

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