Subaru of Keene

Easy, Low-Pressure, Friendly Dealership We spent nearly 4 months visiting 10 different dealerships and test driving 20 SUVs of various brands and levels. We came back to Subaru for the obvi We spent nearly 4 months visiting 10 different dealerships and test driving 20 SUVs of various brands and levels. We came back to Subaru for the obvious reasons (quality, safety, minimal depreciation), but we ended up working with Keene Subaru because of Kathy Kelley. She was patient and helpful without the usual hard push that we got from many other dealers (understandable, yes, but not our style). She followed up with us and answered our bevy of questions, but was never pushy or pressuring. Kathy exuded trustworthiness and genuine care in making sure that we got the right vehicle for our needs. Everyone else we encountered at the dealership was equally friendly and welcoming. We highly recommend Kathy and Keene Subaru!! More

Great Experience One of the best car buying experiences I've had. They were very friendly and willing to work with my needs. They kept me updated every step of the way One of the best car buying experiences I've had. They were very friendly and willing to work with my needs. They kept me updated every step of the way throughout the entire process. I knew what car i wanted when I arrived and that's the car I went home with. There was no surprises like with some other dealers. I was satisfied and would recommend them to anyone. More

Recommending Subaru of Keene to all our friends Our goal was to trade-in our truck for a new Subaru Outback in a short time frame and Kathy Kelley and Subaru of Keene made that happen. We spoke wit Our goal was to trade-in our truck for a new Subaru Outback in a short time frame and Kathy Kelley and Subaru of Keene made that happen. We spoke with several Subaru dealerships in the New England area, and Kathy made all the difference. She provided an efficient, hassle free experience with just fantastic customer service. From the first phone conversation, to our trade-in, financing and picking up our new car, every process was clearly explained and provided in a friendly, helpful manner. We are recommending Kathy Kelly and Subaru of Keene to all our friends More

A No-Hassle Car Purchase Subaru of Keene was recommended by friends for low-pressure car sales. Kathy was very helpful throughout the shopping and purchase process and never t Subaru of Keene was recommended by friends for low-pressure car sales. Kathy was very helpful throughout the shopping and purchase process and never tried sleazy sales tactics, which I appreciated. The dealership is incredibly welcoming, friendly, and even has free wifi, snacks, and coffee when you are waiting for service etc. I would definitely buy a car from them again! More

Needing A New Car I have worked with Kathy in the past, and with her there is no "BS" while looking for a car. I once again was happy that she was able to assist me in I have worked with Kathy in the past, and with her there is no "BS" while looking for a car. I once again was happy that she was able to assist me in my endeavors in obtaining the right car for me. Her patience's and follow through is and has been appreciative because I feel that it is one of the many things that are missing in customer service values in this day and age. More

Great Experience! On a recent visit I was greeted by Kathy Kelley and immediately felt at ease. She listened to my needs and I felt no pressure or pushy sales tactics. On a recent visit I was greeted by Kathy Kelley and immediately felt at ease. She listened to my needs and I felt no pressure or pushy sales tactics. She explained the nuances of the Crosstrek on our test ride and I felt like I was talking to an old friend. At the end of the day I left with a great vehicle and her follow up was amazing. I would certainly recommend working with Subaru of Keene and their staff! More

Bought my first new car! I walked into Subaru of Keene several times this fall, looking around and looking forward to buying a new or used car. I was pleased that I was able I walked into Subaru of Keene several times this fall, looking around and looking forward to buying a new or used car. I was pleased that I was able to look around peacefully at the cars and pamphlets available in the showroom. On the day that I went there with intent to buy, there was a sales person ready and able to sit with me and tell me what was on the lot. Kathy answered questions about cargo, mileage, new transmissions and used cars. After just a couple test drives and changes of mind, I found the car of my dreams. I love it! Options and warranties were offered in a very clear way, and I feel that the options and plans I walked away with will protect my purchase and my family. And! IF you do need to wait for a little bit, there is a toaster for the bagels, the coffee is good,and the cream is real!. Thank you, Subaru of Keene! Thank you, Kathy. More

Third Times a Charm On the most recent visit, we were looking to trade in my Subaru Outback for a newer model while our daughter (new grad school grad) was in desperate n On the most recent visit, we were looking to trade in my Subaru Outback for a newer model while our daughter (new grad school grad) was in desperate need of a car ASAP as hers had "given up the ghost" coming home from her clinical internship and she needed wheels to get her to work the next day. Our family has purchased two previous Subarus from Keene (Fenton) Subaru and knew that was the place to go. I called Ken Goff in advance to let him know what we needed and our timeline. Ken sold us our last Subaru and because of his excellent service then, I wanted to work with him again. Due to a promotion, Ken was no longer on the floor but he knew immediately who to hook us up with to meet our needs: Kathy Kelley. Kathy was a perfect fit and made our experience one to be recommended to others. When we arrived, the team had already pulled a used Forester, that met our daughter's requirements, up front. She took it for a test drive with her fiance and by the end of the night, were signing the papers. This was our daughter and her fiance's first car buying experience and both commented that it was much easier and less stressful than they had imagined! Within days, we successfully traded in our current vehicle for a 2014 Subaru Forester and once again, couldn't be happier with the experience. No nonsense, just a desire to meet (or better yet, exceed) our needs and desires. We are now the proud owner of our 3rd Subaru from the Fenton Keene Subaru family and we would highly recommend them to others. Thank you Ken, Kathy and Dan for taking such great care of our family. More

Great customer service! Customer service was amazing. No one was "pushy" and I felt no pressure. It's stressful enough buying a car, but not from here! From test drive to fin Customer service was amazing. No one was "pushy" and I felt no pressure. It's stressful enough buying a car, but not from here! From test drive to financing to driving off the lot, I never once was made to feel uncomfortable. I went in with the intention of buying a used vehicle, but with their assistance, was able to afford a new one! The only issue was confusion over different state laws, as I bought this car in New Hampshire, but live in Massachusetts. However, the team at Subaru was able to work with me to rectify this faster than the speed of light, and it did not cause me any problems! Would recommend to anyone in the New England area. More

Excellent Experience! I wasn't planning to buy a car when I went to Subaru of Keene until Scott came out and asked what exactly we were looking for, we said we were interes I wasn't planning to buy a car when I went to Subaru of Keene until Scott came out and asked what exactly we were looking for, we said we were interested in looking at Subaru Legacys but wasn't sure if we were ready for the payments. Scott was reasonable and let us test drive and we told him our budget, Scott was not pushy, but ran some numbers anyways, he got exactly our budget for a 2014!!! We were OVERLY satisfied, then Dan, the business manager worked his magic after we almost got denied and we drove away with our new 2014 Legacy that day! Scott was friendly, helpful and just overall a great sales man! I would recommend him to anybody as well as Subaru of Keene! More