Subaru of Keene - Service Center

I am an elderly women. Sometimes new technology is a struggle for me. Any questions asked no one made me feel uncomfortable. Everyone in this dealership should be so proud Sometimes new technology is a struggle for me. Any questions asked no one made me feel uncomfortable. Everyone in this dealership should be so proud of the quality of service. All employees treated me with respect all there to Beas helpful as they can which is sooo appreciated. More

Happy customer buys 5th Subaru I love the performance and quality. Its my 5th Subaru. This dealership has honesty, trustworthiness and friendliness. I'd recommend Subaru of K I love the performance and quality. Its my 5th Subaru. This dealership has honesty, trustworthiness and friendliness. I'd recommend Subaru of Keene to all my friends and family looking for a Subaru and a great experience. Kathy Kelly was my sales person and she made me feel like I was a queen for the day. Very attentive and caring. Thank you I love my new car. More

In January I brought my car in for service. I began to have problems with my car starting an it is a 2012. Penny was wonderful with accomidating my work schedule and understanding that I needed a loaner. have problems with my car starting an it is a 2012. Penny was wonderful with accomidating my work schedule and understanding that I needed a loaner. When I arrived to drop my car off Penny had all my information set and ready to go. Justin waited on me the car was pulled up to the door and warmed up and ready to go. I recieved a phone call the next day with an update on my car. When I returned the loaner again I was waited on by Justin who explained everything. When I went outside to get my car it was pulled up to the door, washed and warmed up ready for me to go. My car is always returned to me clean and just the way I brought it in. I have now had several interactions with both Penny and Justin and they have both always been helpful, friendly and accomidate my needs. I have referred several people to their service dept. even people who did not buy their Subaru from Subaru of Keene. Several purchased their cars in Vermont and have come to Keene and praised their service dept. to me. Thank you agan for all of your help Don't change a thing!!!! More

Anthony was wonderful and made the process seamless! This is my 3rd lease with Anthony and Mike Perry was fantastic to work with again. Thank both gentlemen for me! This is my 3rd lease with Anthony and Mike Perry was fantastic to work with again. Thank both gentlemen for me! More

We were traveling from Rockville, MD to Keene when our "check engine" light came on in our 1999 Outback in Wethersfield, CT. We were referred to Autozone in Wethersfield and they recommended that we see "check engine" light came on in our 1999 Outback in Wethersfield, CT. We were referred to Autozone in Wethersfield and they recommended that we see the Subaru dealer in Keene. We called Subaru in the late afternoon on October 12 and were told that we could be fit into the schedule for Saturday, October 13. We arrived at the dealership at 8am on Saturday, as recommended, and were seen immediately (and offered doughnuts and coffee). Based on our positive experience to that point, we requested an oil change, tire check, overall safety check, and preparation of our car for winter. We received a call in the early afternoon saying that the car was ready. When we arrived to pick up the car, Scott Parent gave us a complete description of what was done to the car. He explained what the "check engine" problem could have been and added that they found no problem upon checking the car. (The light had gone out on the drive from Wethersfield to Keene.) We were impressed with both the dealership and Scott. More

I contacted the Service Department when my car wouldn't start and asked whether I could get the car in to be repaired that day. Penny listened carefully to what I told her; she also heard how important it start and asked whether I could get the car in to be repaired that day. Penny listened carefully to what I told her; she also heard how important it was for me to get the problem sorted out as soon as possible. She said I should get the car in as soon as possible. When I arrived with the car, we talked through what I had experienced and what the tow-truck man suggested might be the problem. She took careful notes and I said I would wait to find out how long or quickly the car could be repaired. Because the work could not be done immediately, the Service Department arranged for me to borrow a car, and I went home with an approximate time to return. They called and let me know that the car had been repaired and was ready for me to drive home. When I arrived, I was impressed to hear the care they took in identifying problems and fixing them. I was also very pleasantly surprised to discover that the cost was well below what I thought I would pay. Thank you so much to Penny and to the person who did the 21-point diagnostic and repair of my car. It's running beautifully. I truly appreciate the friendliness and professionalism of everyone I interacted with at Subaru of Keene, the commitment to such a high quality of service, and the willingness to take on an unscheduled vehicle in distress! I am a deeply grateful customer. More