Subaru of Kings Automall

Deceptive practices Paid $8000.00 to Subaru of Kings Auto Mall for an engine re-manufacturing. Procedure took 6 months. I was told before the project started I would Paid $8000.00 to Subaru of Kings Auto Mall for an engine re-manufacturing. Procedure took 6 months. I was told before the project started I would receive a 36 month/ 100, 000 mile warranty. When the project was completed, I was denied a warranty held by Subaru of Kings Auto mall. I was told that the warranty was held by the company that did the engine re-manufacturing work. The warranty was not available for review until two month after the repair was completed. . I advised in writing, my position to the Service Manager, General Manager, and CEO of Subaru of America, that I was lead to believe that Subaru was providing me with the warranty as stated by the Service Manager. Their response was unprofessional and at best, deceptive. The Director of Customer service, whom I contact at Subaru of America Corporate, told me “The issue was between me and Subaru of Kings Auto mall.” I consulted a lawyer to examine the warranty and was told “The warranty provided by the re-manufacturing company was not comprehensive to the degree necessary to make it valid.” He stated it was worthless. I will never purchase a Subaru again and made a pledge to share this experience with as many of my professional colleagues as possible. I am still pursuing and will continue to pursue my right to have a warranty held by Subaru Kings Auto Mall. More

Great customer experience Not only we received very attentive service unlike many companies their opening time was 7am we arrived at 6:45am and he opened the doors to check us Not only we received very attentive service unlike many companies their opening time was 7am we arrived at 6:45am and he opened the doors to check us in companies like Costco should take notice of your parking lot not the sign you post they do here! More

Great service! My Subaru was just in for some minor service. Although well over 100,000 miles, and 12 years old, no one has ever pressured me to purchase a new Subar My Subaru was just in for some minor service. Although well over 100,000 miles, and 12 years old, no one has ever pressured me to purchase a new Subaru. Rather, I am told I have a lot of miles left! I love my Outback’s pick up, comfort, and maneuverability. Everyone in Service has always been helpful, straightforward and pleasant to deal with, especially Lisa. My questions are answered honestly! More

Subaru Crosstrek My husband and I had a great experience shopping for our CrossTrek at Subaru of Kings Automall. Our salesperson Kirby was awesome, listened , answered My husband and I had a great experience shopping for our CrossTrek at Subaru of Kings Automall. Our salesperson Kirby was awesome, listened , answered our questions. We are now owner of our 1st Subaru:-) More

Great experience shopping for our Cross Trex at Subaru My husband and I had a great experience shopping for our Cross Trex at Subaru of Kings Automall. Our salesperson was Richard and he was very informat My husband and I had a great experience shopping for our Cross Trex at Subaru of Kings Automall. Our salesperson was Richard and he was very informative, answered our questions and we checked out some of the cars on the road with Richard.. Jake did a good job with the deposit on Richard's" day off. We are very happy with our Cross Trex. Sincerely, Jeanette Juterbock More

Subaru Service Just completed 42 month service on my 2015 Forester and as usual a GREAT job. When your Subaru needs service head to Subaru in Kings Automall. see Ser Just completed 42 month service on my 2015 Forester and as usual a GREAT job. When your Subaru needs service head to Subaru in Kings Automall. see Service Writer Jerome J. Naberhaus for expert advice. Thanks so much. Glen More

Jerry is the best Jerry is highly professional and importantly a good listener. I have confidence in Express Service. Makes me very glad I purchased my car at Kings Jerry is highly professional and importantly a good listener. I have confidence in Express Service. Makes me very glad I purchased my car at Kings. More

best dealership in the world buy here, trade here, return for service here!! excellent customer service continued care after the sale great attitude towards all things you need buy here, trade here, return for service here!! excellent customer service continued care after the sale great attitude towards all things you need to get what you can afford More

Best car purchasing experience I ever had! My experience purchasing a Subaru at Kings was the best! My salesman Matt Morrison was knowledgeable, curtious, personable and made me feel like I wa My experience purchasing a Subaru at Kings was the best! My salesman Matt Morrison was knowledgeable, curtious, personable and made me feel like I was the most important customer he had that day and believe me they had so much business Saturday. I highly recommend Matt and this dealership! I am thrilled with my Forester!! More

DON'T EVEN THINK ABOUT IT I got my first ever car at Subaru of KA and told my salesman Cody Helton that the ONLY way I would buy this car (a manual) was that the CLUTCH WOULD B I got my first ever car at Subaru of KA and told my salesman Cody Helton that the ONLY way I would buy this car (a manual) was that the CLUTCH WOULD BE COVERED under the warranty I was purchasing. I told him I wanted whatever warranty covered my clutch because I don't know how the owner before me handled it. A couple months after I bought it, my clutch started to slip. I called and spoke with the finance (who obviously didn't know what she was doing) to try to have her pull up my account. She told me that my clutch was not covered. This was my first experience at my car dealer, so I had no idea what I was doing, and my cosigner (my grandmother) was the only person allowed in the finance office with me, not my fiancee who deals in finance and would've been able to catch them ripping me off, so when I confronted my salesman about it, I was given the run around and was finally told "I never said that" by my salesman. That was my ONLY condition to buying the car, and I was assured that it would be covered. Now, my clutch is out, my brakes (which also wasn't covered under the extended warranty that I was lied to about) and my tires all need replaced less than a year later. Do not, I repeat DO NOT PURCHASE FROM SUBARU OF KINGS AUTO. TURN AROUND AND RUN. More