Subaru of Kings Automall

I am disappointed with the service I received from this company after sale. During the sale, I was informed that the registration title and license plate would be sent to my home address by mail. Additiona company after sale. During the sale, I was informed that the registration title and license plate would be sent to my home address by mail. Additionally, it was stated that the excess amount from the check I provided during the sale would be sent back to me as a check to my home address. For over two weeks, I couldn’t get a tracking number or a proof of shipment. The only communication I received from this company during this time was a text message stating that the registration and check were mailed on February 26th. They told me that the plate was not issued because I don't have an Ohio driver's license, despite being told during the sale that the plate would be included in the sale price and issued by their company to be mailed to my address. When I asked sales manager about this during our phone conversation, he said there must have been a mistake and that he would check on it immediately, but, I still haven't heard back. Nobody informed me that my Ohio driver's license number would be needed when querying the plate number, even though I do have an Ohio driver's license now. I told sales manager and assistant that I can provide my Ohio Driver license now. Again promises about to call me back the other day but silence! They are unprofessional and their behavior is unacceptable! I never work with this company again! More

Enjoyed the first experience with Kings Subaru. Everyone was very helpful. I especially liked coming back for the gas card and being re-oriented to all the cars perks after a month. That was so he Everyone was very helpful. I especially liked coming back for the gas card and being re-oriented to all the cars perks after a month. That was so helpful and I have never experienced that! More

This is the 3rd vehicle I have purchased from Subaru of Kings Auto Mall! Always excellent service, and personable, yet professional Sales, Service and Finance people! Kings Auto Mall! Always excellent service, and personable, yet professional Sales, Service and Finance people! More

Overall it was a good buying experience. However I was given a thumb drive with all my documents, but after trying three separate computers it would not open. I was not given a temporary reg However I was given a thumb drive with all my documents, but after trying three separate computers it would not open. I was not given a temporary registration when I left the dealership. It has been about 33 days since my purchase and do not have my title or registration. Have called a few times and was told they would get with the office and let me know. Today February 1st have nothing. Would give a five but the unanswered questions have knocked that down to a three. The salesman's desk are is crowded and you can over here the peoples transactions taking place. More

Always polite and efficient. Keep you informed on progress of work being performed. Subaru has been great! Keep you informed on progress of work being performed. Subaru has been great! More

They get the job done. Service people are helpful, appointments are easy to make and work is done in a timely manner. Service people are helpful, appointments are easy to make and work is done in a timely manner. More

Excellent and caring Sales and Management teams. Service department is respectful and efficient while keeping the customer updated in a timely manner. This dealership recognizes and commits to th Service department is respectful and efficient while keeping the customer updated in a timely manner. This dealership recognizes and commits to the importance of customer service. More

Completely dedicated to taking care of their customers. .. from sales, finance and service. I have been buying vehicles for 55 yrs and this dealership exceeds all of the others. .. from sales, finance and service. I have been buying vehicles for 55 yrs and this dealership exceeds all of the others. More

Subaru dealer is very accommodating when my car needs service. It is always concerning when there is something out of the ordinary is wrong with the car but I can trust they will make it safe and reliab service. It is always concerning when there is something out of the ordinary is wrong with the car but I can trust they will make it safe and reliable! More

Service department folks are good to deal with however I’m still yet to receive a call from them to let me know a part is in so that my remote ignition feature will actually work. I’m still yet to receive a call from them to let me know a part is in so that my remote ignition feature will actually work. More