Subaru of Little Rock - Service Center

I was charged over $1,000 to replace an AC compressor on a 2019 Ascent that has just 57,000 miles. Multiple internet reports of rocks getting in these compressors. Faulty design, but of course the warrant a 2019 Ascent that has just 57,000 miles. Multiple internet reports of rocks getting in these compressors. Faulty design, but of course the warranty is lapsed. No way a car that new should need a new compressor. I asked the Little Rock, AR. dealership's GM to refund my money. He says he trying to get approval from Subaru. It's been over three weeks - no answer. This car is my third Subaru, but if my money isn't refunded I'll never by another one. Lynn Hamilton 501 378 3464 More

Excellent service department. Ask for Chris as he is very good and informative. Great attitude. Ask for Chris as he is very good and informative. Great attitude. More

We have had both of our Subaru's in recently for service and we couldn't be happier with the service and the helpfulness from the staff. They discovered some things on my husband's outback that we were not and we couldn't be happier with the service and the helpfulness from the staff. They discovered some things on my husband's outback that we were not aware of and some covered by warranty so they gave him a super Loaner and fixed what was needed. Drives like a new car now. All of the Service Staff and also the Sales Staff were super friendly and he enjoyed his time waiting for his car. More

In general: excellent. Last oil change I was Not pleased. Every other time my car has been washed and vacuumed but not this time. I was disappointed. Last oil change I was Not pleased. Every other time my car has been washed and vacuumed but not this time. I was disappointed. More

The Service staff provided excellent service. They explained what service they would do and did it. They explained what service they would do and did it. More

Terrible customer service. Was called to go in for a recall so I made the hour drive to nearest dealer in little rock only to be told they didn't have the part, The guy was very rude about it recall so I made the hour drive to nearest dealer in little rock only to be told they didn't have the part, The guy was very rude about it More

The service received was excellent. prompt and courteous with friendly attitude. You leave truly satisfied with the work completed with a car that is in working order. with friendly attitude. You leave truly satisfied with the work completed with a car that is in working order. More

Great team! Treats you like family. Kept me informed along the way. along the way. More

The service department was great. They got me in and out quickly. They also explained what they did and why.. I would highly recommend Subaru. quickly. They also explained what they did and why.. I would highly recommend Subaru. More

Even though I arrived early, I was taken right in and the service was completed in a timely manner. The surroundings were pleasant. This was normal service, an oil change, but the car was also cleaned bef service was completed in a timely manner. The surroundings were pleasant. This was normal service, an oil change, but the car was also cleaned before it was returned to me. More