Subaru of North Tampa - Service Center

Everyone here is always so friendly and helpful. My service advisor Jacob is always very helpful and keeps me informed on exactly what my car needs to keep her running great!!! The shop is always qu My service advisor Jacob is always very helpful and keeps me informed on exactly what my car needs to keep her running great!!! The shop is always quick and efficient. So very glad I purchased my car here!!! More

Service reps were pleasant and knowledgeable. They were in constant contact to make sure that I was aware of where my car was in the process of being serviced. A video was provided to show me t They were in constant contact to make sure that I was aware of where my car was in the process of being serviced. A video was provided to show me the wear on differnet parts and whether things needed to be replaced or if they were still good. More

Largely incompetent. Salesperson told me blatant lies, and my used car was sold to me with a error message saying I needed a new battery. Went out for battery replacement Salesperson told me blatant lies, and my used car was sold to me with a error message saying I needed a new battery. Went out for battery replacement, and they installed the wrong battery in the car I had to take the car to the manufacturer dealer to get it fixed. Was also told there was a prepayment penalty for financing, but upon reaching out directly to credit union who the financing was through, I was told this was false. More

The staff was very informative and kind. They discuss what I needed to get done. They discuss what I needed to get done. More

I had an excellent experience with Darrell at Subaru - North Tampa. He was an outstanding service representative who made the entire process smooth and stress-free. When the mechanic discovered several ar North Tampa. He was an outstanding service representative who made the entire process smooth and stress-free. When the mechanic discovered several areas that needed attention, Darrell prioritized the urgent matters and worked with me to schedule the remaining repairs for a later date. One aspect that I particularly appreciated was the mechanic's video inspection. It made it incredibly easy to see exactly what needed to be replaced and understand why it was necessary. Overall, Darrell’s professionalism, combined with the transparency provided by the video inspection, made for a top-notch service experience. More

I will not be going back for service. My service manager waited until I hand been there for over three hours and work had begun on my vehicle on over $1300 of service before notifying me My service manager waited until I hand been there for over three hours and work had begun on my vehicle on over $1300 of service before notifying me that a payment policy change required me to pay the credit card fees. Also, someone from the dealership called me the previous day asking if I was interested in discussing selling my vehicle while I was in for service. Why not inform me of the policy change at that time so I could bring a check with me? I view this as deceptive at worst and poor customer service at best. I will not be returning. In fact, I will not be returning. More

2 and 1/2 hours for an oil change is not acceptable. ..the only reason I went there was because the first 2 were complimentary. ..the only reason I went there was because the first 2 were complimentary. More

I was impressed with the video inspection of my vehicle and with the overall customer service. Although I was given one total for my oil change when I called, when I went to check out the price was differe and with the overall customer service. Although I was given one total for my oil change when I called, when I went to check out the price was different. The rep adjusted the price. More

Courteous to the customer. The work was done timely. Service advisor answered all my questions. The work was done timely. Service advisor answered all my questions. More

Darrel helped me with an inspection on my vehicle. I was absolutely amazed at his ability to clearly explain to me the problems I was having in my vehicle, and the priority of each problem. He was a I was absolutely amazed at his ability to clearly explain to me the problems I was having in my vehicle, and the priority of each problem. He was also very kind, and willing to work with me throughout the entire process! More