Subaru of Olathe

My wife and I visited Subaru of Olathe in the market for a slightly used Crosstrek. We did not know it was a transparent & market based pricing dealership. Blaine Emerson, sales manager, greeted us and show a slightly used Crosstrek. We did not know it was a transparent & market based pricing dealership. Blaine Emerson, sales manager, greeted us and showed us what they had in stock. He was very patient, and answered all our questions concerning the 2023 Crosstrek we were interested in. We found the price in line with similar cars advertised on line in our region. He gave us time to make our decisions on warranties and financing and never pressured us to get the deal done. He handled the transaction from start to finish and was a pleasure to work with. When it was time to take possesion of the vehicle he had Austin Richardson, Customer Experience Specialist, patiently explain the interior controls and functions. We have no complaints and would recommend Subaru of Olathe to anyone! More

Deal was good, people were nice and the time it took to do paperwork was exceptional. Overall, a pretty good experience. do paperwork was exceptional. Overall, a pretty good experience. More

Staff are friendly, but professional. They also gave me good suggestions on how to maintain my car. They did a good job and were quick with getting my car back to me. One problem. Som They also gave me good suggestions on how to maintain my car. They did a good job and were quick with getting my car back to me. One problem. Someone touched the fabric on my driver's side door and put dirty oil stains on it. I'll have to see if I can get them out. More

This was my first time purchasing a new Forester at the Subaru of Olathe. The staff are very friendly and kind. The manager is so nice. I’m satisfying and highly recommend going to this place. Subaru of Olathe. The staff are very friendly and kind. The manager is so nice. I’m satisfying and highly recommend going to this place. More

My name is Mark Kirkpatrick and I live almost 40 miles from your dealership but bought a Outback from you in 2019 so when I decided I wanted another one I came to see Olathe Subaru. After a day of looking from your dealership but bought a Outback from you in 2019 so when I decided I wanted another one I came to see Olathe Subaru. After a day of looking we settled on looking at a 2022 with 11,000 miles and you folks taking my trade in. The car was grey with black leather. I told both sales folks that I have never had a black leather car living in Kansas City my entire life so that car was not really an option unless it had cool seats. I was assured it was a Touring unit and when I picked up the car last week it even had Touring mats installed, which I sent you a picture of your mats installed. Thus no cooled seats and evidently not a Touring unit. Your folks have gone into silent mode and not returning and correspondence. An apology is great but it doesn’t fix the mistake your folks made. I thought I deserved more. Mark Kirkpatrick 816-308-6205 More

Agreed to a purchase price with Jordan (sales) and also communicated that I was approved for a loan through my bank. Jordan then tried to sell me on financing through his bank and I filled out all paperwo communicated that I was approved for a loan through my bank. Jordan then tried to sell me on financing through his bank and I filled out all paperwork (and credit check) and then told the car was sold. Poor communication between the sales team and now my wife and I are left with a hard credit check on our credit score. More

I dealt with Blaine Emerson, Jordan and Alex. Great experience. Prompt, friendly, knowledgeable and really easy to deal with. I would recommend them to my family. Thank you, Greg Grill Great experience. Prompt, friendly, knowledgeable and really easy to deal with. I would recommend them to my family. Thank you, Greg Grill More