Subaru of Pembroke Pines

I was told the service takes 1.5 hours and the actual time w I had 3 recalls on my car and I was not informed about that .Jaime Garcia is great person but the people who does the actual service are horrible I had 3 recalls on my car and I was not informed about that .Jaime Garcia is great person but the people who does the actual service are horrible More

First service for New Subaru Legacy My service consultant was: Jaime Garcia. The most knowledable service representative I have ever come across. He explained everything with such pr My service consultant was: Jaime Garcia. The most knowledable service representative I have ever come across. He explained everything with such precision and clarity to a person who does not have a background in automobile education. Everything was transparent in our interaction and he provided excellent service with great professionalism. More

Great service advisor My previous service advisor was unavailable at my appointment time, so Joe stepped up to the plate and made sure my car was on its way to its regular My previous service advisor was unavailable at my appointment time, so Joe stepped up to the plate and made sure my car was on its way to its regular maintenance and recalled items. My Car was returned when promised and the advisor kept me updated through text messages. Very happy with my new service advisor Joe! More

The BEST service team in the industry Steven Ross is the BEST service adviser and your team of technicians are way and above outstanding. The personal service provided by Steve show he ca Steven Ross is the BEST service adviser and your team of technicians are way and above outstanding. The personal service provided by Steve show he cares about his customers. He took care of my needs and expectations as if I was his only customer. The technician team and their attention to detail corrected the issues I brought the car in for and found an additional issue needing to be addressed. The Service Department at Subaru of Pembroke Pine has gone beyond my expectations. Well Done. More

Excellent Customer Service - THULE Box Accent 2018 Excellent Customer Service. Good attention to detail. Collaboration from Team Members. Will continue to visit your Facility. We are always happy with Excellent Customer Service. Good attention to detail. Collaboration from Team Members. Will continue to visit your Facility. We are always happy with the Service. Thank you. Matias Family More

Easy Process, upfront! I contacted 4 local Subaru dealers. I knew the car I wanted after several weeks of researching Subaru Imprezas. 2 of the 4 dealers did not have the 2 I contacted 4 local Subaru dealers. I knew the car I wanted after several weeks of researching Subaru Imprezas. 2 of the 4 dealers did not have the 2019 Sport I wanted but 2 did. Immediately salesman Aldo Vega reached out to me from Pembroke Pines Subaru. I wanted to take advantage of the 0.9% for 72 months so I was only interested in 2019s. He confirmed he had 1 on lot and would be happy to assist me moving forward. I really was still considering a CPO to save some money but I knew at a certain price point the 2019 made sense for me assuming I qualified for the 0.9%. I basically received a great offer right from the start from Aldo and his team. When I explained this was going to be a second family Subaru Aldo told me about a possible $500 voucher for loyal customers. I received an email voucher an hour later. With the voucher, a good price and 0.9% for 72 months I really felt that new (this time) was a good buy. Often I buy CPO because you can get a great lightly owned vehicle with a better warranty from a dealer but the 0.9%, the close out 2019 pricing and the voucher made it an easy decision. We agreed on price and I confirmed I'd be there in the morning the following day. Aldo had everything ready, I got to test drive the vehicle as it was prepped and cleaned and ready for me to drive home. Aldo made sure to explain the features to me and when I asked about a full tank of gas he fueled it up without hesitation. I just feel I got Exceptional customer service. Thank you. More

Outstanding Joe Salerno and the service team do exceptional work. Their level of service and genuine support is why I come down to Pembroke Pines from Coral Spri Joe Salerno and the service team do exceptional work. Their level of service and genuine support is why I come down to Pembroke Pines from Coral Springs. I love my Subaru and their service keeps me loving it! More

PLEASANT EXPERIENCE Our salesman, Aldo Vega, has been great to work with, this being our third Subaru. He was very patient and understanding of our situation in leasing Our salesman, Aldo Vega, has been great to work with, this being our third Subaru. He was very patient and understanding of our situation in leasing our vehicle. More

Where’s my car? We live in delray but travel a lot. Called your dealership about a 2003 Honda CR-V on fri nov 16 and it was available. Spoke to krystal on chat line. We live in delray but travel a lot. Called your dealership about a 2003 Honda CR-V on fri nov 16 and it was available. Spoke to krystal on chat line. Said we would drive down to look at on sat,nov 17. Called 1 hour out and somebody would be there to show car. Nobody to meet us. Found tony who showed us other cars until he could find the Honda. We put a deposit down pending a safety inspection. Waited 2 days and finally drove down on mon. Car was not ready. Bought the car with a promised delivery on wed as we were leaving town. So, it’s been a week and still no car delivered to our Delray Beach address. Why advertise a car for sale if it’s not ready to be driven off the lot? And, where is the follow-up? More specifically, where is our car? More

7 hours long! Enough said. I think making people wait 7 hours is ridiculous. I nearly passed out. The salesperson was juggling 4 or 5 customers at a time. Not right! I think making people wait 7 hours is ridiculous. I nearly passed out. The salesperson was juggling 4 or 5 customers at a time. Not right! More