Subaru of Pembroke Pines - Service Center

The automated message systems don't work when you need real communication from service manager. There was very little communication between the service manager and I during the three weeks it took to serv real communication from service manager. There was very little communication between the service manager and I during the three weeks it took to service my vehicle. I left many voice messages and texts that went unanswered. More

Amazing service as always! Always a pleasure to service my vehicle, knowing that the best is being done for for my Hog. Lol. Best dealership on all counts. my vehicle, knowing that the best is being done for for my Hog. Lol. Best dealership on all counts. More

I was given a quote of $337 for my breaks and rotors and was told it would take 2-4 hours to fix them. After 3 hours of waiting no one had worked on my car yet and Joe the service manager has a paper with $ was told it would take 2-4 hours to fix them. After 3 hours of waiting no one had worked on my car yet and Joe the service manager has a paper with $3900 worth of work he wants to do on my car that I did not ask him to evaluate because I have a guy fixing my car on Tuesday from an accident. He the. Tells me there was a miscommunication on my breaks and because they’re in such bad condition the price would go up. I tell him I wi have someone else fix them. He then tells me to wait in the waiting room and that my car will be ready in 20-30 minutes. After an hour of waiting I finally say something and I get my car but get charged $100 for him looking at my car which I NEVER asked him to do. I want a refund and I never want to come to this Subaru again this was the absolute worst experience after having such a bad car wreck on I-95 just two days before. I’ve had my Subaru for 5 years and have always loved getting work done at Subaru but not this time. I did meet a very nice salesman that day though named Toni and he was so kind telling me about new cars and updates next time I want to buy a new car I will make sure I buy it from him! More

These is a great place to bring your subaru for service. They try their best to help and are honest about your car repair needs. Stevens is a very respectful and caring manager at the service center always They try their best to help and are honest about your car repair needs. Stevens is a very respectful and caring manager at the service center always ready to bring you the best customer service and explain in detail the options to repair your vehicle. When my car needs service, I am confident it is in good hands. More

Good service and friendly staff. Waiting area was clean and not super crowded. All the work that was done on my vehicle seemed to be well done except for the free car wash. I believe they were rushed and w and not super crowded. All the work that was done on my vehicle seemed to be well done except for the free car wash. I believe they were rushed and were not able to wash it properly. More

GREAT SERVICE ELBA the service rep was very efficient and provided on time delivery of the required service. I would recommend dealing with her any time they need service and provided on time delivery of the required service. I would recommend dealing with her any time they need service More

Always excellent. They take good care to ensure recall notices are handled, inspections are done and things are always done so my car is like new every time. notices are handled, inspections are done and things are always done so my car is like new every time. More

Clean, efficient and professional. They took great care with personal safety, using the protocols for COVID-19. Which put my concerns with infection very low. with personal safety, using the protocols for COVID-19. Which put my concerns with infection very low. More

1. the car WAS NOT WASHED and NOT SANITIZED 2. it took 1. the car WAS NOT WASHED and NOT SANITIZED 2. it took 25 minutes for valet parking to bring the car 3. instead of promised 3 hours, I waited 4 h 1. the car WAS NOT WASHED and NOT SANITIZED 2. it took 25 minutes for valet parking to bring the car 3. instead of promised 3 hours, I waited 4 hours 4. no loaners More

First Experience here, Service Advisor Elba was amazing. She went above and beyond, and helped me with a Warranty problem that another dealership (Lehman) caused. She went above and beyond, and helped me with a Warranty problem that another dealership (Lehman) caused. More