Subaru of Pembroke Pines - Service Center

Oil change I had a 10 AM appointment for an oil change. Joseph told me upon arrival that my car would be ready by 11 to 11:30. He offered me a 10% discount witho I had a 10 AM appointment for an oil change. Joseph told me upon arrival that my car would be ready by 11 to 11:30. He offered me a 10% discount without my having to show him my coupon. However, I didn't receive the car back until 12:30, without any updating from Subaru about the delay. If I had been given the reason for the delay it would have been nice but I was left without any information. This was my first service appointment with the dealership (6 months after purchase). More

Vehicle Alarms Flashing in Dashboard Service advisor provided updates of the troubleshooting status / progress as appropriate. Overall duration of service work was elongated due to Covid Service advisor provided updates of the troubleshooting status / progress as appropriate. Overall duration of service work was elongated due to Covid impact, but otherwise happy with the experience. More

Excellent service and customer care. My salesman, Jorge Tocuyo, is always available to answer any questions and/or help me with any needs I may have. Your dealership is awesome!! Definitely will recommend. Tocuyo, is always available to answer any questions and/or help me with any needs I may have. Your dealership is awesome!! Definitely will recommend. More

Service My car was serviced quickly and it was handled professionally. I enjoy going there to get what I need. I also enjoy the hamburgers and hotdogs outside My car was serviced quickly and it was handled professionally. I enjoy going there to get what I need. I also enjoy the hamburgers and hotdogs outside. More

standard service visit I love my Subaru dealership  I think they are just overtaxed right now. Even though I made an appt, there was no one to give me a ride back home so I I love my Subaru dealership  I think they are just overtaxed right now. Even though I made an appt, there was no one to give me a ride back home so I waited for three hours. They were out of bottled water and the coffee was not refreshed until we were leaving. More

Joe as always is the very best He’s the reason we continue to do business with Subaru Pembroke Pines Hope he stays there . Thank you continue to do business with Subaru Pembroke Pines Hope he stays there . Thank you More

I came in for a oil change and tire rotation . Int was completed within an hour thanks to Elba . She was very helpful and went out of her way to ensure it was finished under two hours completed within an hour thanks to Elba . She was very helpful and went out of her way to ensure it was finished under two hours More

Educated Consumer is your own best customer Very happy with service I have received from Steve Ross and now Elba. I am 2 for 4 with the service advisors. They are the only ones that I drive by t Very happy with service I have received from Steve Ross and now Elba. I am 2 for 4 with the service advisors. They are the only ones that I drive by two Subaru dealers (Lehman and Bird Road). Actions by some mechanics and advisor is very discouraging. More

Quick and responsive staff. Double checked what was needed. Two women and on gentleman in the service department but I didn’t catch their names needed. Two women and on gentleman in the service department but I didn’t catch their names More

Lacked a sense of urgency to be on time Eveyone was friendly and professional. 8:15 appointment turned into 8:30. Then an hour service was longer with no staus report after an hour. Then aft Eveyone was friendly and professional. 8:15 appointment turned into 8:30. Then an hour service was longer with no staus report after an hour. Then after I paid it took over 15 minutes to get the car. Liked your response to covid-19, clean dealership and nice people. Seemed as if being timely wasn't an objective for the organization. More