Subaru of Pembroke Pines - Service Center

technical support I recently purchased a Subaru Forester [ a month ago]. A few days after the purchase, my wife noticed a slight tear in the leather which I did not no I recently purchased a Subaru Forester [ a month ago]. A few days after the purchase, my wife noticed a slight tear in the leather which I did not notice when we drove out of the dealership. Yesterday, I returned to the dealership to review some of the technical features of the vehicle and mentioned the small tear in the leather that I assumed could be repaired. The manager of the service department [ didn't catch his name] said that they would order a new leather panel to replace the torn area of the door panel. the service person [ young man named Steve] wrote up the order and explained that it was covered by the warranty and there was no issues with the replacement. people were very nice to me. More

Excellent support and over the top customer service. They care of what we told them and the car was ready at the time the said it will be. care of what we told them and the car was ready at the time the said it will be. More

Steven was great! Was up-front about everything and gave me a reasonable waiting time. I would highly recommend anyone who has a Subaru to get their service needs with Steven me a reasonable waiting time. I would highly recommend anyone who has a Subaru to get their service needs with Steven More

The service department went above and beyond to solve a problem we had been experiencing for 5 months with our Outback. We had a loaner vehicle for the number of days it took to get the parts and getting problem we had been experiencing for 5 months with our Outback. We had a loaner vehicle for the number of days it took to get the parts and getting running properly again. We did not purchase our Subaru there but will always take it there service. They could not have been nicer to us. More

I was convinced by Elba Navarro to return to your service department. She’s the best employee you have there. She’s all about customer service. She’s knowledgeable and exceeded my expectations. department. She’s the best employee you have there. She’s all about customer service. She’s knowledgeable and exceeded my expectations. More

Joe is simply the best If this dealership service area ever lost Joe, I know that this customer wouldn't return. He treats everyone with love and courtesy. Old School work If this dealership service area ever lost Joe, I know that this customer wouldn't return. He treats everyone with love and courtesy. Old School work ethic can't be beat. Takes care of any issues or questions I may have. My only hiccup here is dropping of and picking up my vehicle when service is finished. Those employees tend to be more interested with there phones and friends than in processing the vehicles and clients efficiently. More

Joe and Elba are SO helpful Joe Salerno is amazing. He is basically a master at juggling clientele, his coworkers, the telephone, and all other interfering circumstances (the ne Joe Salerno is amazing. He is basically a master at juggling clientele, his coworkers, the telephone, and all other interfering circumstances (the never-ending revolving door to his office) in order to get a job done. Joe is an excellent communicator, and does his best to inform the client with what is going on with as much information as he is able to provide. Joe is personable, humorous, and direct. Joe cares about the people, not just the vehicles they possess. He is accommodating and kind, and overall the reason I keep coming to Subaru Pembroke Pines. The day I had my car serviced, there was another woman, her name was Elba. She was under training with Joe (how lucky could she get?!) She was quite lovely, and went out of her way to also provide support and excellent customer service. She was appreciated. More

Good. Service was fine and Joe was excellent. He knows me and my car so he was able to handle my needed work with dispatch and clarity. Service was fine and Joe was excellent. He knows me and my car so he was able to handle my needed work with dispatch and clarity. More

Appointment was kept timely. The staff were polite, friendly, and helpful. Identified problem and ordered required part. Waiting area is comfortable and clean. Enjoyed the coffee. friendly, and helpful. Identified problem and ordered required part. Waiting area is comfortable and clean. Enjoyed the coffee. More

They did everything that I brought my car in for, but it took a long time to wait for them to complete the job. Joe Salarno, is a pleasure to deal with. took a long time to wait for them to complete the job. Joe Salarno, is a pleasure to deal with. More