Subaru of Pembroke Pines - Service Center

ideal service experience. Jaime Garcia in the Subaru Service department was a pleasure. Took care of everything, explained in detail what service and repairs needed to be done Jaime Garcia in the Subaru Service department was a pleasure. Took care of everything, explained in detail what service and repairs needed to be done and I received several texts updating me on the status of my service and when it was completed. From start to finish it was easy and seamless, the ideal service experience. More

Great Job Joe Salerno took care of us and made sure we did not have to wait any longer than needed. Joe was extremely personable and made us feel like a valued Joe Salerno took care of us and made sure we did not have to wait any longer than needed. Joe was extremely personable and made us feel like a valued customer. More

Excellent job I was very pleased with service at Subaru of Pembroke Pines. I came to do 42 month leased car service. Steven Ross as always was very helpful and pr I was very pleased with service at Subaru of Pembroke Pines. I came to do 42 month leased car service. Steven Ross as always was very helpful and professional. More

They are very good ,my service rep was Joe Salerno, this is the fourth time i go there for service always with Joe he always take good care of me. Hope the keep it up is the fourth time i go there for service always with Joe he always take good care of me. Hope the keep it up More

Excellent service. Everything that I was promised was taken care of. Car ready in a timely manner and delivered clean. Thanks to my Service Manager Joe. taken care of. Car ready in a timely manner and delivered clean. Thanks to my Service Manager Joe. More

Staff was friendly and helpful however after getting my tires changed and leaving the dealership one of the tires started coming loose as I was heading down the highway. When I called them and told them it tires changed and leaving the dealership one of the tires started coming loose as I was heading down the highway. When I called them and told them it had almost made me wreck on the highway it took the receptionist multiple calls before she got me on the line with a maintenance manager. The explanation I received when I got the car back and they looked at it was that “something was lose but they tightened it”. I wasn’t looking for a grand apology but I would have appreciated a little more care and concern after almost wrecking going down the highway 5 minutes after they finished working on my vehicle. On the plus side one of their managers did take the vehicle on the high way and test it before I got back on the road. Jaime, the service manager who worked with me most of the day, was very helpful through everything but through no fault of his own he was in a meeting and unavailable when I had the issue with the tire. Bottom line is you expect a higher level of service when you get work done at a certified dealer and that was not the case for me with this dealership. More

Joe Salerno was very professional, efficient and good on his word. However, I was disappointed I was never offered a loaner vehicle since it was kept overnight for some recall work it needed. I realized thi his word. However, I was disappointed I was never offered a loaner vehicle since it was kept overnight for some recall work it needed. I realized this after the fact and called back to inquire. The woman I spoke with told me I had to “qualify” for a loaner. I have a leased vehicle, was without transportation for over 24hrs and, as a self employed business owner, lost income due lack of transportation. I don’t think this is justified as I’ve been a Lexus/Subaru customer for over 5 years now. I never had issues getting a loaner when I had my Lexus in the same dealership. This is why I didn’t rate my experience as “excellent”. Had I realized the loaner option while meeting with Joe I would’ve inquired. More

Excellent, good communication, the the best advise, good fix Mr. Jaime Garcia was an excellent professional in Service, excellent explanation, good communication, and the best advice. He has excellent knowledge Mr. Jaime Garcia was an excellent professional in Service, excellent explanation, good communication, and the best advice. He has excellent knowledge and good manners. My car was returned very clean exteriorly. More

Very professional, good communication although I live less than a mile from Bird Road Subaru I don’t mind driving up there for quality service less than a mile from Bird Road Subaru I don’t mind driving up there for quality service More

Throughout all the dealers I've been to Joe is was the best adviser. I'll give the dealer a 10/10 for service. Best experience ever. Best SALESMAN goes to Alain and and best service advisor goes to Joe. best adviser. I'll give the dealer a 10/10 for service. Best experience ever. Best SALESMAN goes to Alain and and best service advisor goes to Joe. More