Subaru of Pembroke Pines - Service Center

Communication is nonexistent. My car went in with a check engine light. Found out it needs a harness. The car was there previously for the same issue, and spent 26 days there. Went My car went in with a check engine light. Found out it needs a harness. The car was there previously for the same issue, and spent 26 days there. Went I went to pick it up, there was an area of paint missing on the roof. Mind you it’s a 2018 with 2400 miles. Service manager Chris says that warranty will not cover the missing paint. Well the paint was fine when I brought it in 26 days earlier. Says he’ll take care of the paint as a “goodwill”. So I take his word. Now back to the present, the car has now been there this time for 5 weeks waiting on a harness, part was not available. Now 5 weeks later, part arrives, gets installed I get a call to authorize the shop foreman to drive the car, I say yes, and ask did you address the roof paint issue? “Uhhhh, not sure, let me check and I’ll get back to you.... that was 4 days ago. Question... do you think they painted my roof and forgot to call me back to pick up? Or, maybe, they never painted my roof while the car waited 5 weeks for a part in the parking lot. 🤔 More

A/C Service I was extremely upset when the A/C of my 2016 Crosstrek was not cooling. In Florida A/C is not a luxury. I called and spoke with Steven Ross, he took I was extremely upset when the A/C of my 2016 Crosstrek was not cooling. In Florida A/C is not a luxury. I called and spoke with Steven Ross, he took care of the rest! More

Recall I do want to say that Jaime Garcia is always very nice and helpful. They did fix what was wrong as far as the recall. But, then they say they are s I do want to say that Jaime Garcia is always very nice and helpful. They did fix what was wrong as far as the recall. But, then they say they are sending it to get washed, but when it gets to me, you can tell it was never washed. This has happened the last two times I was there. The car comes out completely dry, windows dirty. I don't mind if you they can't wash it but don't tell someone that it is, if you know that it's not happening. Also, I asked them to please set up my blue tooth and it worked for one phone call and then went off and won't reconnect at all. It is very far for me to come back for that so, I will just try to reconnect it my self. More

Super Service Always professional and friendly. They all even remember me by first name to greet me. We all know each other as family. Too quality service. Always professional and friendly. They all even remember me by first name to greet me. We all know each other as family. Too quality service. More

Excellent Service Excellent Service, Excellent Personnel everyone is so Professional. I will highly recommend this dealership to anyone that is looking to purchase a v Excellent Service, Excellent Personnel everyone is so Professional. I will highly recommend this dealership to anyone that is looking to purchase a vehicle. The treatment is Excellent. More

Way to long We had an appoint,ent to get tire checked sincep ressure was really low. We came in and it took over 2.5 hours to get tire patched. It ttok two hou We had an appoint,ent to get tire checked sincep ressure was really low. We came in and it took over 2.5 hours to get tire patched. It ttok two houra to tell us tire needed patch and than 1/2 hour to to fix. We never expected to sit in dealership that long to get tire patched. Not worth the wait. More