Subaru of Pembroke Pines - Service Center

Restored my faith in Pembroke Pines Subaru When I bought my Crosstrek in Jan 2019, my salesperson Bryan Medina was amazing., as was the finance manager and the insurance person. Then when I wen When I bought my Crosstrek in Jan 2019, my salesperson Bryan Medina was amazing., as was the finance manager and the insurance person. Then when I went back a day or two later for the encore presentation, I was extremely disappointed. The young girl explaining to me did it so quickly that I really did not get it. I know I am 66 and need a little more time to process but she needed to make sure I understood what she was explaining- perhaps say- " let me see you do it" . When training personnel for this job, you need to remind them that there are many baby boomers buying Subaru- it is all over AARP and they need to be patient and realize that we did not grow up with digital technology. It really was not totally her fault- they need to be trained properly. Today when I went back for the first service, Steve Ross was my advisor and he was so pleasant and patient. He explained everything that I asked. Thank you to all the the guys who helped me- you were very kind, knowledgeable and patient. More

Joseph Salerno In all sincerity, the only reason I keep going back to Subaru of Pembroke Pines Service Department could be summed up with three words, Joseph "Joe" S In all sincerity, the only reason I keep going back to Subaru of Pembroke Pines Service Department could be summed up with three words, Joseph "Joe" Salerno. The man is simply amazing! You guys (Subaru) should be counting their lucky stars that Joe is part of that service team. Don't get me wrong, the rest of the service team is good, but Joe, is unique. I have been visiting this dealership for over 3 years and I know that Joe will always have my back no matter what. This was further demonstrated two days ago. I had an emergency with the vehicle I leased (2018 Impreza), as the car would literally shut off while driving. Yes, you read that right. Luckily this did not occur while we were driving on the highway. Regardless, I took the vehicle (unannounced - given the severity of the issue) and Joe stopped what he was doing to take care of me. I explained to him what was going on with the vehicle and he immediately sprung into action... This is why I began this review stating, "...the only reason I keep going back to Subaru of Pembroke Pines Service Department could be summed up with three words, Joseph "Joe" Salerno. Having a seasoned, competent, and mature staff is a major component to the success of any organization. And I truly hope that Subaru of Pembroke Pines takes the time to appreciate the hard work and dedication that Joe has demonstrated with me and frankly, all of the other customers he has helped. Thanks! More

Great Service The service was great in terms of letting me know what would happen and also providing transportation back to my home and to the dealership again. Tha The service was great in terms of letting me know what would happen and also providing transportation back to my home and to the dealership again. That’s not something that my dealership in Seattle would have done. More

Subaru of Pembroke Pines Went in for service was done quick and right the first time. Great service minimal wait time friendly staff parts had to be ordered they where there w Went in for service was done quick and right the first time. Great service minimal wait time friendly staff parts had to be ordered they where there waiting when I arrived. More

Friendly and efficient Joe took care of my service needs efficiently . He was attentive to my scheduling needs with getting my vehicle fixed and me and my family on our way Joe took care of my service needs efficiently . He was attentive to my scheduling needs with getting my vehicle fixed and me and my family on our way. More

Service I came in for my 6000 miles service and met with Jaime who was very friendly and provided excellent customer service by explaining what the services c I came in for my 6000 miles service and met with Jaime who was very friendly and provided excellent customer service by explaining what the services consist of and they even washed my car. I was very pleased with the service and knowledge Jaime of service provided. I don't remember his last name. I will definitely come back! More

Makes servicing my car easy! Joe is the best. He explains everything and always communicates any concerns or issues! Makes servicing my car a positive experience. I always know th Joe is the best. He explains everything and always communicates any concerns or issues! Makes servicing my car a positive experience. I always know that I am driving a dependable automobile! More

Friendly service but wait time is excessive The staff is exceptionally friendly and the service is always great. However, I waited 4 hours for an oil change and brake fluid exchange, which was e The staff is exceptionally friendly and the service is always great. However, I waited 4 hours for an oil change and brake fluid exchange, which was excessive. I had an appointment at 9 am and my car wasn't ready until 1 pm. If they could improve wait time, it would be a 5 star review. More

Fantastic Service I Absolutely love everyone in the service department at Subaru pines. Would not take my car anywhere else when it needs major minor service thanks fo I Absolutely love everyone in the service department at Subaru pines. Would not take my car anywhere else when it needs major minor service thanks for always being there for me Joe and Chris and the others More