Subaru of Pembroke Pines - Service Center

This time around I didn’t have to wait 3 hours to get my truck back from an oil change and tire rotation. The inside was nicely detailed but the outside not so much. Looks like it was put through a car wash truck back from an oil change and tire rotation. The inside was nicely detailed but the outside not so much. Looks like it was put through a car wash and not thoroughly washed. Water spots everywhere. The tires were shined on the driver side only. They forgot to shine the passenger side. More

My husband Pedro Marcelo always took care of all of our automobiles he passed away on February 18th due to Covid-19 Subaru contact me to let me know that the part was in that he ordered it was under war automobiles he passed away on February 18th due to Covid-19 Subaru contact me to let me know that the part was in that he ordered it was under warranty my passenger side selt belt I went in and and spoke to Steven Ross had to explain to them and he explained to me that Subaru is a part of our family and then they will continue to take care of our car I went in and they took care of the car they washed it and checked everything to make sure that the car was up to all mantance & gave me a 10 percent discount and this is why my husband chose to purchase a Subaru for me THANK U ALL More

Always a pleasure to have my car serviced at Pembroke Subaru. Everyone is so professional and the service manager is very hands on and exceptional Subaru. Everyone is so professional and the service manager is very hands on and exceptional More

The service team was very responsive even though we did not have an appt. They were conscientious that we traveled from far away, we will be back not have an appt. They were conscientious that we traveled from far away, we will be back More

Had a pleasant visit at the dealer for service on an outback. I was accommodated very nicely and their waiting was really good. One thing that needs tweaking is with the communication when your vehicle outback. I was accommodated very nicely and their waiting was really good. One thing that needs tweaking is with the communication when your vehicle is ready. More

Mr. Salerno Listen to everything that I spoke about my Mr. Salerno Listen to everything that I spoke about my vehicle, there no complaints just my concerns. He immediately took action into assisting me a Mr. Salerno Listen to everything that I spoke about my vehicle, there no complaints just my concerns. He immediately took action into assisting me and my car needs. He took the time to even search if the vehicle had any re-calls on which it turned out it did. His timing approximation of the vehicle job completion was on point and my car was returned to me with immaculate shine :) This is my reason to give Subaru of Pembroke Pines a 5 Star service from beginning to end to a truly satisfied customer. Sincerely, Ms. Cruz More

Joe Salerno did a great job at applying the warranty claim to the service. I am happy with how the car drives. The car always comes out of the shop feeling really nice. claim to the service. I am happy with how the car drives. The car always comes out of the shop feeling really nice. More

Made my appointment 3 weeks in advance and made sure they had the part in stock for the warranty work. I confirmed the appointment a day before as always. I get to the service department 15min early and they had the part in stock for the warranty work. I confirmed the appointment a day before as always. I get to the service department 15min early and they then decided to tell me they do not have the parts that are needed for the warranty work and that it would take 3 to 5 business days for them to have the parts. More

I have a 2020 Forester with only 800 miles on it, so it's totally under warranty. The first time it wouldn't start, Roadside Assistance came and jumped it. The second time I had to have RA come with a fla totally under warranty. The first time it wouldn't start, Roadside Assistance came and jumped it. The second time I had to have RA come with a flat bed to take the car to the dealership to find out what was wrong. Should have been easy, right? Nope, RA wanted to charge me $175 before they'd schedule a tow so I called Subaru. Girl I spoke with said nothing they can do, it's up to RA how much they want to charge. Had to ask for her supervisor, who agreed that the tow is supposed to be free! Finally got the car towed in. Once it was fixed, someone at Subaru was supposed to come pick my husband up so he could drive the car home but I had a hard time finding anyone at Subaru who understood that and would send someone. Finally they did, I got my car back, and it is fixed. But they obviously did not wash it like they're supposed to do with every service. What I don't understand is why some people at Subaru seem to have no idea what is covered under their warranty so I had to keep pushing to find someone who does! It should NOT be that difficult! P.S. I don't remember the name of the person in the service dept so just picked one from the list so I could submit this review. More

Fantastic service! Elba was my service advisor and she welcomed me like family. She was thorough in explaining what maintenance was recommended and ensured that my experience brought minimal inconvenienc welcomed me like family. She was thorough in explaining what maintenance was recommended and ensured that my experience brought minimal inconvenience. I can not be more satisfied with my experience. More