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Subaru of Pembroke Pines - Service Center
Pembroke Pines, FL
990 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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990 Reviews of Subaru of Pembroke Pines - Service Center
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April 18, 2019
The customer Service rep JASMINE was rude and disrespectful, The service manager (Chris) does not return calls, or leave messages on the rare occassion he decides to call. Took 2 weeks to get apt, had to call CS The service manager (Chris) does not return calls, or leave messages on the rare occassion he decides to call. Took 2 weeks to get apt, had to call CS in NJ and complain to get my service and recall handled.Treated like a barbarian!!!!!! WORST experience ever. Last time too. All I wanted was a Saturday APPT was told by Jasmine only important customers are allowed Saturdays, I just just wait 2-3 hours in the lobby. I was insulted, disrepected, laughed at, ignored, ridiculed for 2 weeks. It took calling NJ to get this service done!! All I wanted was service on a Saturday, get recall handled and thats it. I only wanted what was needed nothing more nothing less. I had to get upset to the degree that I was physically ill. Even though I was given a credit ny NJ, which I appreciated. I rather call make an appointment take my car get it serviced and go home. This place is a disgrace, this will be my first and last Subaru, And I make sure I tell EVERYONE what a horrible Company Subaru is.Jasmine should be FIRED!!!! SHe is the lowest form of a person I have dealt with in a very long time. Maybe some Customer Service training would help ( I doubt, she can be helped). More
by VAYLOR2824
Verified CustomerEmployees Worked With
DIego, Jasmine (has no right dealing with humans), Chris the mgr (LOL)
April 18, 2019
Cost of service is a bit excessive. They do quality work. Customer service was great and they acted in a friendly and professional manner. I would recommend this dealership to other suba They do quality work. Customer service was great and they acted in a friendly and professional manner. I would recommend this dealership to other subaru owners. More
by GSCOTTYS4
Employees Worked With
Joel Castillo
April 17, 2019
My problem was dismissed and not resolved I will be calling Subaru corporate to address my problem I have no more to say at this tie. I should not be forced to add more I will be calling Subaru corporate to address my problem I have no more to say at this tie. I should not be forced to add more More
by DIANELUB
Employees Worked With
Jaime
April 17, 2019
Excellent I am 73 years old. once owner of many different cars ( Simca, Volvo, VW, Jeep, Isuzu, KIA, Honda ). I never experienced such an excellent service f I am 73 years old. once owner of many different cars ( Simca, Volvo, VW, Jeep, Isuzu, KIA, Honda ). I never experienced such an excellent service from any of the mentioned cars dealers. Your service surpassed all my expectations from an auto dealership. More
by mcabrera2
Employees Worked With
Marat "Mark" Binder
April 15, 2019
Joe in service is amazing. Quick and efficient. Quick service and a user friendly wait area. Makes the process pleasant. Joe is the best service rep that works there. The valet gets overwhelmed some Quick service and a user friendly wait area. Makes the process pleasant. Joe is the best service rep that works there. The valet gets overwhelmed sometimes. More
by MKOZLIN1
Employees Worked With
Joe in service
April 13, 2019
Worse service ever Purchased the car with a burned bumper due to exhaust too close to bumper, was promised a new part by salesman and manager and all they did was scrape Purchased the car with a burned bumper due to exhaust too close to bumper, was promised a new part by salesman and manager and all they did was scraped with I guess an old rusty knife the burned section of the bumper, really mess up repair for a $40.000 car More
by sirus1224
Employees Worked With
Steven Ross
April 13, 2019
Great experience taking care of recall fixes. Everything from making the appointment to having the work done was perfect. All of the staff I encountered were courteous and professional. Steven a Everything from making the appointment to having the work done was perfect. All of the staff I encountered were courteous and professional. Steven asked if I had recently had an oil change (I hadn't), and reminded me of when it was recommended, but he did not pressure me to do it there and then. The car was washed before it was returned to me, and while I waited I was kept informed of progress. The waiting area was very clean and comfortable. I don't live close by, but I'll come back here when I need Subaru service again. More
by MJR012
Employees Worked With
Steven Ross, and others whose names I don't know.
April 13, 2019
LOVE SUBARU I love my Subaru. I’ve never had anything even close to an unpleasant experience at Subaru of Pembroke Pines. I plan to keep my Forester for quite a w I love my Subaru. I’ve never had anything even close to an unpleasant experience at Subaru of Pembroke Pines. I plan to keep my Forester for quite a while and will keep returning here for service. More
by Customer
Employees Worked With
Steven Ross
April 13, 2019
Joe's the best!!! Thorough, expert, timely, reasonable, & super service. Service manager Joe could not be more friendlier if he tried! Not only is he a good listener, b Thorough, expert, timely, reasonable, & super service. Service manager Joe could not be more friendlier if he tried! Not only is he a good listener, but he's understands what people are trying to say. It's a pleasure working with him! More
by CTS.1971
Employees Worked With
Service manager Joe
April 13, 2019
Excellent service The moment you arrived until they delivered the car to you Very professional and courteous people Give a clear explanation of the process They m The moment you arrived until they delivered the car to you Very professional and courteous people Give a clear explanation of the process They make sure you leave happy More
by Punena57#
Employees Worked With
Chris Vasquez and Jaime
