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Subaru of Rochester
Rochester, MN
109 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3 service reviews
March 25, 2024
Huge shoutout to John S, one of the service managers. WOW and a huge thanks to him & his team for all the help with my vehicle last week. My crosstrek needed some warranty work & I live an hour away from WOW and a huge thanks to him & his team for all the help with my vehicle last week. My crosstrek needed some warranty work & I live an hour away from the dealership & can’t drive right now due to some health problems. He arranged for my car to be picked up by one of their staff and they absolutely took care of EVERYTHING! Can’t thank them enough! I don’t usually do reviews but really needed to for this!! More
by djaelt
July 19, 2023
The worst service and management - we brought our Subaru in while under warranty because it was burning oil. They replaced a part and charged us for it without running the actual diagnostic test. When we re in while under warranty because it was burning oil. They replaced a part and charged us for it without running the actual diagnostic test. When we returned because we were still having an issue a few months later (just out of warranty at this point by 1000 miles) they decided to run the diagnostic test then, with no explanation as to why they didn't do it the first time, and now want to charge us 5000-6000 to fix the problem. They have been stringing us along for months now telling us they are trying to do everything they can to help us with the warranty since we originally brought it in before the warranty was up. The manager doesn't return calls, you have to actual drive there to talk to them. They told Subaru that we're missing service records we've already provided to them. They told the claim service agent we're working with that they are going to help us out, meanwhile telling us they aren't. When the claims agent called the manager to ask why it was being denied, the response was that they couldn't tell us or her - despite the fact that they work for the same company. Seems like they charged us for something that didn't need to be replaced, pushed us out of warranty, and now they are just trying to ignore us and the claims agent? They have had zero response as to why this was handled the way it was or why they didn't run the full diagnostic in the first place. Awful experience, awful management. We would not recommend this place, nor would we return. More
by MH
Employees Worked With
Mike
February 18, 2022
First of all, worst dealership I have ever worked with. I went in with a certain budget and they doubled that budget for a car. I bought a car at Morries Minnetonka Subaru (great dealership) and I brought I went in with a certain budget and they doubled that budget for a car. I bought a car at Morries Minnetonka Subaru (great dealership) and I brought my car here for service since I’m from Rochester. I brought it in 5 times because my tires weren’t feeling right. EVERY SINGLE TIME they told me everything was fine. I took it down the road to Goodyear (would recommend them too) they told me my tire is going to explode because the tread on the inside was so wore down. It was only a matter of time before I got into a serious car accident. But everything was fine according to Subaru. They are the worst dealership I have ever dealt with and I now drive hours away for service to avoid their expensive games. One star is too high for them. More
by Molly
