Subaru of Sherman Oaks

I have been to this shop twice now and both times my experience has been excellent. I admit my Subaru is new (1 year old) and thus doesn't need too much maintenance but I have not had these guys try to experience has been excellent. I admit my Subaru is new (1 year old) and thus doesn't need too much maintenance but I have not had these guys try to sell me anything extraneous for my car. The service team is friendly, and take care of their customers in good time. They have a very nice waiting area complete with Wireless High Speed Internet connection, TV, nice, comfortable couches, water and coffee. It is very apt and not too much and not too little. This balance is what I like about this place. I think the mechanics are competent and have a good idea about what the vehicle needs. And they don't forget the details. I went to this dealership primarily for getting my Subaru's maintenance done - and because my vehicle had a recall for back middle seatbelts which they fixed. I like my Subaru and I will be taking my car to this Dealership for my maintenance in the future as well. More

You have to love these guys! They get you in and out on-time. They beat Jiffy Lube in oil change $$$ price PLUS give me a REAL 50 point vehicular inspection EACH time. Plus they wash my car! I've been d on-time. They beat Jiffy Lube in oil change $$$ price PLUS give me a REAL 50 point vehicular inspection EACH time. Plus they wash my car! I've been driving for 40 years. ...been to a lot of dealers ....these guys are top notch. They treat our old 125,000 mile subaru just as well. I am very happy to have this opportunity to say thank you! More

I bought my second Forester from them and also have my service there. They are always friendly and answer my questions even if they seem trivial. I have never had to wait for an appointment and one visit service there. They are always friendly and answer my questions even if they seem trivial. I have never had to wait for an appointment and one visit I needed a loaner which they provided. They are a smaller dealership and I feel that the service is great. When I bought my new car this year, I was never pressured and that is something that I did not find at other car dealers. I will continue to use them for all my service needs. More

Dealership provides excellent work, and has very courteous employees. I have been going to the this dealership for three years, and even when I have had to take my car to other places, they have no courteous employees. I have been going to the this dealership for three years, and even when I have had to take my car to other places, they have not only corrected the initial problem, but also worked on others that I was not aware of, that could have become potential issues in the future!!! More

I bought my car from this dealer and have had all my ongoing maintenance provided by their service department. I have been delighted with both the staff and the quality of the service. They never push f ongoing maintenance provided by their service department. I have been delighted with both the staff and the quality of the service. They never push for unnecessary service or add-on, as has happened in the past with other cars and dealers in my experience. I have always gotten my car back in a short time and never felt I had to wait an unreasonable time for any of my service, even when I have brought the car in without an appointment and later in the day. I recommend them to any Subaru owner without hesitation. More

Service representatives are excellent. Very polite, personable and accomodating. Services discounts over the internet are appreciated. I will continue to use their facility for all my service needs. personable and accomodating. Services discounts over the internet are appreciated. I will continue to use their facility for all my service needs. More

Shop needs to create bundle price for lets say three or more service/maintanance items. They currently add up the individual cost of each service. Thus the cost escalates to an unacceptable level and the c more service/maintanance items. They currently add up the individual cost of each service. Thus the cost escalates to an unacceptable level and the customer declines and you loose the job. As an example: recently I asked the cost on a 2011 Subaru Forester non turbo with auto trans for a power steer fluid change, rear differential fluid change, front differential fluid change (not the auto trans fluid)(just the gear oil). They added individual charge to come with approx.$345.00. Thats outrageous, and I declined. Would have paid max $225-$240. Once the vehicle is up on the lift, the front and rear differential fluid drain/refill is a very quick job using maybe four or less quarts of gear oil. Pwr steer fluid change would take a little longer, but total fluid for the system is .7 quarts or about 23.5 ounces. See my point? Can call me for more info at 818-882-9659 Wayne Minnehan More

I was impressed by the responsiveness when I first inquired about available Outbacks via the internet service. Follow-on phone conversations were friendly and informative that culminated in a very po inquired about available Outbacks via the internet service. Follow-on phone conversations were friendly and informative that culminated in a very positive experience when my wife and I went to the dealership to take delivery of our new car. All around we were extremely happy with the professional, yet personal treatment by all those we interacted with at Subaru of Sherman Oaks. We would certainly go back and our very happy we our new Outback! Scott McVey More

Fast service while waiting. Had parts in stock. Replaced parts under warranty with no problem. The waiting room could use a little updating with current magazines and maybe a computer for customer internet parts under warranty with no problem. The waiting room could use a little updating with current magazines and maybe a computer for customer internet use. More

Professional, caring, dedicated people. Would not take my Subaru anywhere else---when I'm ready for a new car ,this is the place I would go to first. Subaru anywhere else---when I'm ready for a new car ,this is the place I would go to first. More