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Subaru of South Hills

McMurray, PA

3.3
493 Reviews

3260 Washington Rd.

McMurray, PA

15317

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Showing 493 reviews

August 19, 2022

I purchased a 2014 Subaru with 95k miles almost a year ago. I have since put $1800 into this vehicle to keep it on the road! Everything from bearings, to calipers, brakes 2x, tires although did not not More

by jlca
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Clay
Aug 23, 2022 -

Subaru of South Hills responded

Hello, We appreciate you voicing your concerns, and I’m sorry to hear you have not been able to reach us to discuss them. This is not the level of care we want our guests to receive, and I’d like to speak with you personally regarding your feedback. Please reach out to me directly at the number below when you are available. Thank you, Michael Hull General Manager 501-779-4519

August 09, 2022

Getting out the door of this dealership cost me eight hours of my life for a $2,500 used car with 183,000 miles. The sales person should have already known the costs of going to the notary and how long t More

by bertuccice24
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wayne
Aug 10, 2022 -

Subaru of South Hills responded

Hello, Your feedback and business are appreciated. We understand your time is valuable, and it is regrettable to learn of the frustration you and your daughter were caused. Please feel free to reach out to me at the number below if you would like to discuss your experience personally. I hope to hear from you. Michael Hull General Manager 501-779-4519

Aug 26, 2022 -

bertuccice24 responded

Michael, since my last correspondence I was finally able to get the car into my mechanic. I would appreciate a conversation with you at your earliest convenience. I would hate to post something I couldn't take back about the dealership. I previously sold Subarus and love them. It's the only car I want my daughter to drive because they're so safe... Not this one! My phone number is 740-381-7800. Thank you, Connie Bertucci

July 25, 2022

Terrible customer service! !! We have bought multiple cars from here including one earlier just this month. I had called from work today to start the purchase of a car and they More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay
Jul 26, 2022 -

Subaru of South Hills responded

Hello Chris, Your frustration regarding the experience you have detailed is understandable. It is regrettable that a vehicle you were working by phone to purchase was sold to another guest prior to your deal being finalized. This was the result of our inventory being in high demand currently along with our team not communicating internally the availability and interest of this vehicle. I can assure we do appreciate all our guests, especially those who return to work with us through the years. There’s a reason you have been a longtime guest of ours, and I’d like to speak with you and attempt to earn back your business. When you are available, please contact me at the number below. Thank you, Michael Hull General Manager 501-779-4519

Jul 28, 2022 -

Chris responded

Saying your sales managers did not communicate properly is a poor, bs excuse. They are simply a bunch of sleazy, arrogant, and dishonest salesman. If they didn't know it was already in the process of being sold then they are not very good at their jobs. That's the customer service that gives car salesmen the negative stereotype that everyone associates them with. You sold one car out from underneath me so why in the world would I trust you again or want to give you my business? I think I'll just let everyone I know and work with how you do business instead.

July 22, 2022

Friendly, professional, knowledgeable as well as genuine in wanting to get us the vehicle we were there for as quick as possible. Also great coffee machine in lobby while we waited. More

by frantz8489
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Almonte
Jul 22, 2022 -

Subaru of South Hills responded

Hello Frantz, We always enjoying seeing our Subaru of South Hills visitors get on the road quickly behind the wheel of the vehicle they wanted most. Thank you very much for complimenting our friendly, professional, genuine and knowledgeable assistance. It's our pleasure to have worked with you, and we wish you safe and exciting travels ahead. Please be sure to let us know whenever we can be of assistance with anything else down the road.

June 24, 2022

Greg Johnson was the best sales person very kind considerate personable. The whole Subaru dealership was fantastic the finance department was great would definitely do business there again I cannot More

by Ammancin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Johnston, Kevin Clay
Jun 24, 2022 -

Subaru of South Hills responded

We here at Subaru of South Hills are excited to learn you enjoyed a fantastic dealership experience working with our Sales Team. Thank you for your five-star review and congratulations on your new vehicle. We look forward to welcoming you back for any future needs.

May 14, 2022

Untrustworthy, unprofessional, needs to be boycotted. Record all dealings. DO NOT deal with this Subaru More

by northington.tonya
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas Cuteri, Ihor Koval
May 16, 2022 -

Subaru of South Hills responded

Tonya, we’re concerned to hear about your recent experience and would like to learn more. Please reach out to me at 501.779.4519 so that we can discuss this further. Michael Hull General Manager

April 12, 2022

Robert Clay was great! He was very helpful and made sure to make my experience less stressful and made sure he made it possible for me to get the car I wanted. More

by Steph
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert, Clay
Apr 14, 2022 -

Subaru of South Hills responded

Hi Steph, We love hearing about our amazing Subaru of South Hills guests driving away happily in the car they wanted. Thank you very much for trusting us with your business. Robert will certainly appreciate the compliment and be happy to know he helped take the edge off during your visit. Travel safe, have fun and come back to see us again down the road.

March 14, 2022

I worked with Justin to help me with my new car purchase. He was very patient and did not rush or pressure me to make a decision. He made the process super easy and took the time to explain various features More

by rnholbert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Mar 14, 2022 -

Subaru of South Hills responded

Hello, Thank you for taking the time to leave Justin and the Subaru of South Hills team such kind feedback. It was our pleasure to provide pressure-free help while assisting you in your choice between two vehicle models. We wish you many safe and fun travels in your awesome new Outback and hope that you'll stop by and see us again down the road.

February 16, 2022

Greg Johnston was a real pleasure to work with for our purchase of a Crosstrek Sport. Greg is professional, genuinely friendly and very knowledgeable. He takes the time to fully explain the vehicle's fe More

by EAP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivor Koval, Alex Kazmierczak, Gregory Johnston
Feb 22, 2022 -

Subaru of South Hills responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Kevin Clay | General Manager

February 12, 2022

Wayne Jelinek at Subaru of South Hills is the best! We were in the market for a Forrester. He led us through all of the Forrester possibilities including the expensive models and not so expensive models. More

by wenbellz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Jelinek
Feb 16, 2022 -

Subaru of South Hills responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Kenneth Nutter | Service Manager

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