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Subaru of Sterling
Sterling, VA
568 Reviews
Conveniently located in Sterling, VA, the team at Subaru of Sterling understands the needs of customers in the Northern Virginia, Herndon, Ashburn, and Chantilly, VA, areas. At Subaru of Sterling, we offer a searchable online inventory of new Subaru cars, like the Legacy, Impreza, Crosstrek, Forester, Outback, BRZ and WRX along with well-maintained used cars in Northern Virginia by today's top manufacturers. Come on in and schedule a test drive! Our sales staff will help you find that new Subaru or Certified Pre-Owned vehicle that you have been searching for.
For years, the financial staff at Subaru of Sterling has offered expert advice for those seeking an affordable Subaru car loan or lease in the Sterling, VA, area. Our service doesn't just stop there. Our local area customers can come in and take advantage of our knowledgeable Subaru service technicians and a fully-stocked inventory of Subaru auto parts in Sterling, VA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 568 reviews
February 10, 2020
Quick, efficient service provided. I've always been pleased with the quality and professionalism of the service I've received at Stohlman of Sterling in the 3 1/2 years since I purchase I've always been pleased with the quality and professionalism of the service I've received at Stohlman of Sterling in the 3 1/2 years since I purchased a 2016 Impreza there. I was also happy that the service staff reached out to me after the car got a little parking-lot scrape and I had scheduled a service appointment there to let me know that the dealership does not do painting and body work on site, thus saving me a wasted trip there. More
by Richard H
Employees Worked With
Tom Wimmer, Heather Thomas
February 06, 2020
Efficient recall servicing Quick, responsive, no pressure. Turned around a recall procedure as promised. Better than experience with other service departments. Took care of all Quick, responsive, no pressure. Turned around a recall procedure as promised. Better than experience with other service departments. Took care of all issues so I did not have to come back. More
by THP_1302
Employees Worked With
Tom Wimmer, Heather Thomas
February 04, 2020
Poor communication from both service tech staff and Service manager. There is obviously a disconnect between HR hiring and job requirements for customer facing positions Service manager. There is obviously a disconnect between HR hiring and job requirements for customer facing positions More
by RG1976
Employees Worked With
Tom Wimmer, Heather Thomas
January 30, 2020
I was so glad to find this dealership. Stohlman is a 1st class and beautiful dealership. I told them the car I wanted and explained I did not want to play the games my local dealership was doing to me 1st class and beautiful dealership. I told them the car I wanted and explained I did not want to play the games my local dealership was doing to me. I came in and the price quoted was the price I paid and saved money. The manager was professional and Tommy Stith, the salesman has been nothing but nice even after the sale. I really respect this person and when it’s time to buy again I know I am using him. I have only used the service department twice but every time I can’t think of a way they could make it any better. And I have worked in the automotive industry for 30 years. It’s been over a year since I purchased a car there and the same employees are still working at this dealership. It says a lot in the car industry. More
by RaisrX
Employees Worked With
Tommy Stith. 5 stars, Heather Thomas
January 06, 2020
Improve your Techs communication skills Talking to customers needs skills. Your employees need a lot of improvements in this regards. Train them on how to talk respectively to their customer Talking to customers needs skills. Your employees need a lot of improvements in this regards. Train them on how to talk respectively to their customers. Also, it is non of their business on where I take my car to change my car's oil. Make your price reasonable and competitive and I will come to you. What a joke. More
by Inspection2020
Employees Worked With
Tom Wimmer
December 21, 2019
First Routine Maintenance Pulled up to the gate for first routine maintenance on my 2019 Forester ( oil change, tire rotation, cost around $100), they took the car, did the tir Pulled up to the gate for first routine maintenance on my 2019 Forester ( oil change, tire rotation, cost around $100), they took the car, did the tire rotation and oil change. Quick , clean, reasonably priced for such things I suppose.. Pleasant time in the waiting room. Done in under an hour. Professional staff. I was generally happy until they told me that a software update for the car, if ever needed, might have to be downloaded by me or them and might take a long while to accomplish. The service tech also told me that they don't routinely monitor software updates on a per vehicle basis. I would think that this would just come along with routine maintenance. Oh well...so far so good. More
by jd
Employees Worked With
Nick Everly
December 21, 2019
Fantastic Service! Isaac provided the highest level of care by any service advisor, at any dealership I highly Recommend Stohlman Subaru for great quality service. care by any service advisor, at any dealership I highly Recommend Stohlman Subaru for great quality service. More
by oshapt
Employees Worked With
Isaac
December 16, 2019
Service department is the BEST! Took my car in with a whining sound in the fan only when the heat was on. This is the kind of problem where almost all service departments would tell Took my car in with a whining sound in the fan only when the heat was on. This is the kind of problem where almost all service departments would tell you some story about how the sound was normal. The staff at Stohlman Subaru immediately said it was a faulty fan and it was replaced, No more whining sound! Every time I've gone in for a scheduled service, recall etc... the work was done promptly and correctly. Service is the heart of any dealership. Thanks Stohlman. More
by cap57
Employees Worked With
Tom Wimmer
November 22, 2019
The sales/service staff of this location has sold me and my family on the value of being a life long STOHLMAN Subaru customer in the short period of time we've know them. I must give credit when credit is d my family on the value of being a life long STOHLMAN Subaru customer in the short period of time we've know them. I must give credit when credit is deserved. When we started the sales process on my first Subaru, a 2019 Forester, and I would have never thought that 6 months later, we would own 2 more, a 18 crosstrek and a 19 legacy. I just cant say enough about the team. Mark is the best sales guy I've even had the pleasure of working with, and Heather, in service, has just been amazing. If you want to buy a Subaru...You need to buy it from this location. I've been to at least 5 of them in the DMV area and would be a mistake to go elsewhere.... More
by Acriscenti
November 21, 2019
Great service My 2011 Outback had something draining the battery that I just replaced on November 1 while away in New York. The driver’s seat also had a broken adju My 2011 Outback had something draining the battery that I just replaced on November 1 while away in New York. The driver’s seat also had a broken adjustment switch that happened at the car wash in late October. I made an appointment for Tuesday morning but when my car failed to start again on Monday morning I decided to drop it off early that afternoon instead of Tuesday. Nick looked at my car right away and said he thought the battery drain was because of the broken seat switch. I was prepared to leave the car there since I had no appointment for Monday but Nick got my car in right away and it was all fixed in about an hour. It doesn’t get much better than that. Nick Everly and the young man who sits next to him really took car of me. Thanks! More
by Jim O
Employees Worked With
Nick Everly , Tom Wimmer
