Subaru of Sterling

Oscar did a great job in service. But this review is of the dealership itself. This dealership has had a ton of turnover in the service department and in sales since it transitioned But this review is of the dealership itself. This dealership has had a ton of turnover in the service department and in sales since it transitioned from Stohlman to Lithia. I enjoyed the level of customer service and relationship building that Stohlman enjoyed during their ownership. Ever since Lithia purchased the dealership, virtually all of the employees have turned over, you never know who you are going to be dealing with. It is nearly impossible to speak directly with a Service Advisor "live" and they frequently do not return calls. If you need to ask a question, you are better off driving to the dealership and asking your questions in person, because you can't reach anyone during the day on weekdays. It has been frustrating. Lithia is more interested in cranking out volume and performance metrics than building relationships, in my opinion. Service people who normally were familiar with your car are no longer around. You almost have to start out building a new relationship every time you visit the dealership. More

Service personnel are personable and professional, especially Seth. Prices have gone up since change in ownership. Wish they were more proactive in pointing out discounts. especially Seth. Prices have gone up since change in ownership. Wish they were more proactive in pointing out discounts. More

Staff was Great, incredible service and also kept me informed highly recommend Subaru of Sterling informed highly recommend Subaru of Sterling More

Subaru of Sterling analyzed the unusual problem, provided some solutions, obtained the needed parts and communicated with me to reach a workable w some solutions, obtained the needed parts and communicated with me to reach a workable w More

I was VERY pleased with my visit to Subaru of Sterling. They did a thorough job with my service appointment -- including some rather important repairs that required attention. I feel safer driving the ca They did a thorough job with my service appointment -- including some rather important repairs that required attention. I feel safer driving the car knowing it was well taken care of and got all the service it needed. Kevin couldn't have been nicer and more accommodating. I have always used this dealer for service and will continue to do so. There is none better and I hope it stays that way. (One small complaint --they didn't reset the clock after installing a new battery!) More

When I had the oil changed and inspection, I waited and a few weeks later I took it in for other work and they brought me home and a neighbor took me to pick up the car in the late afternoon when the work a few weeks later I took it in for other work and they brought me home and a neighbor took me to pick up the car in the late afternoon when the work was finished. More

Employees were polite and efficient. Went out of their way to accommodate, even though I was drop in. Went out of their way to accommodate, even though I was drop in. More

Service personnel were courteous and thorough with explanations and efficiently performed services required. Prices a bit high, but to Subaru specs explanations and efficiently performed services required. Prices a bit high, but to Subaru specs More

Very friendly and inviting environment. Always a good experience at Subaru! Sales and service are great! Always a good experience at Subaru! Sales and service are great! More

This is one of the best dealerships to do business with. The staff is very friendly and knowledgeable. It's always a pleasure to bring my car in for service. The staff is very friendly and knowledgeable. It's always a pleasure to bring my car in for service. More