Subaru of Sterling

Lease of new Subaru Forester. Worked with Fernando Avila and will say the entire experience was very professional and ended with us leasing a new Forester. Unlike some of the other Worked with Fernando Avila and will say the entire experience was very professional and ended with us leasing a new Forester. Unlike some of the other experiences we had with car dealerships that ended with us leaving being frustrated with the salespeople, we left totally pleased with the entire process. We recommend him to anyone interested in a new vehicle. More

Great experience overall My husband and I came to the dealership on a Saturday afternoon, really just to look at the Forester to see if I liked it, but not intending to purcha My husband and I came to the dealership on a Saturday afternoon, really just to look at the Forester to see if I liked it, but not intending to purchase that day. Our salesman, Randall Tomblin really listening to what I needed in my next car, was incredibly helpful in walking through all the features, and his suggestions were spot on. I also appreciated that he listened to what I had to say, instead of only speaking with my husband (which unfortunately is what so many salespeople do). He was never pushy, but he did let us know about the promotions they had going on and when they expired. In the end, we decided to purchase the car, and while we were waiting for the financing guy, Randall showed us how to use all the features, paired our phones with the car, and made sure we were taken care of. Financing was taken care of quickly and efficiently. We never felt pressured to sign up for the additional warranties. Bottom line: Everyone we dealt with was very professional and courteous. I would highly recommend both the dealership and our salesman. More

A few steps short of a good experience Mark, the salesman was very courteous, informative and helpful. Can't say the same for their business person. He was polite but curt, shoved all sor Mark, the salesman was very courteous, informative and helpful. Can't say the same for their business person. He was polite but curt, shoved all sorts of maintenance and appearance options at us, which we didn't want but probably made a difference in his commission. Could have easily added 10% to the cost of the car. Definitely the low point in our experience. The car had been washed (it had probably been sitting out for 3 months) but there were streaks, especially on the windows, and at least one spot on the rear of the car that probably had had some sort of sticky sign on it. was obvious but ignored when I pointed it out. Guess I'll have to remove it. In short, much better than average sales person, very average dealership. More

New car buying Edvin was very helpful in the purchase of a new Subaru Forester. Very professional and courteous. Financing walk-through was also very quick compared Edvin was very helpful in the purchase of a new Subaru Forester. Very professional and courteous. Financing walk-through was also very quick compared to previously buying cars. More

I didn’t know I had a recall Because it was so long ago. My drivers side headlight was out and it’s very difficult to change on your own. I came in on Friday morning and waited. I Because it was so long ago. My drivers side headlight was out and it’s very difficult to change on your own. I came in on Friday morning and waited. I wasn’t even done my coffee and my car was done. I expected to pay for the work but Heather advised that it was under a recall so the bill was $0.00. My 2011 Outback has 182K miles on it and I have brought it here for all of my service. I’m very happy with how I am treated. More

Excellent service every time. Been doing business with Stohlman since 2006. Superb service department. Technicians are thorough and very skilled. Excellent customer relationship wo Been doing business with Stohlman since 2006. Superb service department. Technicians are thorough and very skilled. Excellent customer relationship work and communications from the service advisors. More

People make the difference I take my Subarus to Stohlman Subaru of Sterling for servicing because of Heather Thomas. The entire service department is great, but Heather is a re I take my Subarus to Stohlman Subaru of Sterling for servicing because of Heather Thomas. The entire service department is great, but Heather is a real stand out in a really excellent group. I especially appreciate her knowledge, efficiency, speed, and responsiveness. More

Easy purchase of a gently-used Subaru They don't have a large array of used Subaru's on offer - probably because they are such great cars, no-one wants to part with them! But what was on o They don't have a large array of used Subaru's on offer - probably because they are such great cars, no-one wants to part with them! But what was on offer was a competitive price, which subsequently dropped. The sales staff were easy to deal with, and took care of all the paperwork with ease. Big plus - it's a large showroom with a comprehensive Parts & Accessories shop, plus the Service Center looks good too. Only downside - would have preferred to finance the purchase through Stohlman, but they were unwilling/unable, so went through my bank instead. More