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Subaru of Sterling
Sterling, VA
571 Reviews
Conveniently located in Sterling, VA, the team at Subaru of Sterling understands the needs of customers in the Northern Virginia, Herndon, Ashburn, and Chantilly, VA, areas. At Subaru of Sterling, we offer a searchable online inventory of new Subaru cars, like the Legacy, Impreza, Crosstrek, Forester, Outback, BRZ and WRX along with well-maintained used cars in Northern Virginia by today's top manufacturers. Come on in and schedule a test drive! Our sales staff will help you find that new Subaru or Certified Pre-Owned vehicle that you have been searching for.
For years, the financial staff at Subaru of Sterling has offered expert advice for those seeking an affordable Subaru car loan or lease in the Sterling, VA, area. Our service doesn't just stop there. Our local area customers can come in and take advantage of our knowledgeable Subaru service technicians and a fully-stocked inventory of Subaru auto parts in Sterling, VA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 571 reviews
March 17, 2017
Horrible experiences all round. We purchased our vehicle from this dealership on the 31st of December, we waited five hours to sign for our 2015 Subaru Legacy. Our sales person seeme We purchased our vehicle from this dealership on the 31st of December, we waited five hours to sign for our 2015 Subaru Legacy. Our sales person seemed to have no idea what he was doing and the manager seemed scatter brained. The entire purchasing process was a pain from the beginning, we should have taken that as a notion to leave. About two months later we were on a road trip and had some electrical issues with the car, luckily its a certified car and so we took it to the closest Subaru dealership in North Carolina, they told us we needed a new Caliper. So i called Stohlman Subaru, they told us they would replace it no issues. We dropped the car off, we provided the documentation from the previous dealership stating the issue code and part number needed Tom told us they would fix it. We left the car with them for six days, in those six days i called twice, the first time i was told they were also fixing the emergency break because it was bad, then i called and they told me they were driving it around and couldn't find an issue. When we finally got the call saying it was ready for pick up Tom told us all they had done was reset the car. Six days and all you did was reset the car. Upon arriving to pick up the car, an EXCESSIVE amount of miles had been put on the car, and Tom had miraculously gone home, even though he was the manager dealing with our issues. Jay had no idea what they had even done to the car. Nobody could give us a valid reason as to why they hadn't put the Caliper in the car like we had already been told was going to be fixed as well as where the emergency break claim had come in. How do you screw up not once, but twice? More
by lorna090
Employees Worked With
Tom Wimmer, Jay Valenzuela
March 12, 2017
Great service! Mr. Loweth, Mr. Palacios and Mr. Shahzad were very helpful and accommodating. The service was overall very satisfactory and we highly recommend them t Mr. Loweth, Mr. Palacios and Mr. Shahzad were very helpful and accommodating. The service was overall very satisfactory and we highly recommend them to our family and friends. More
by JimmyTiu
Employees Worked With
Keilan Palacios, Doug Loweth, David Jennings
March 10, 2017
The experience was much better than my expectations. This was my wife and I's first car buying experience. We went into it expecting a stereotypical nightmare in which outgoing, pushy salesmen would try This was my wife and I's first car buying experience. We went into it expecting a stereotypical nightmare in which outgoing, pushy salesmen would try to get us to buy a car we didn't want or need and that it would take forever to find a vehicle that we were happy with. These assumptions could not have been further from the truth. Randy, David, and Keilan were friendly, not at all pushy, and offered excellent advice that informed us about the car buying experience and made us much more confident in our purchase. We did not feel rushed in our search, but once we had chosen a vehicle these men worked efficiently to produce the necessary paperwork for the transaction; once we had picked our car we were driving away with it within an hour and a half! We could not be happier with our new car, and the experience we had in finding it. We highly recommend this dealership. More
by Taylor Roman
Employees Worked With
Keilan Palacios, Randy Zemany, David Jennings
March 09, 2017
Buying Made Easy Purchasing a car through Stohlman Subaru in Sterling was easy. Fernando Avila was my sales representative, Koffi was the sales manager who ratified m Purchasing a car through Stohlman Subaru in Sterling was easy. Fernando Avila was my sales representative, Koffi was the sales manager who ratified my purchase, and David Jennings in the business office were courteous and professional as we negotiated the transaction/purchase. Throughout the process, Fernando's knowledge about the vehicle and his desire to help me make an informed purchase, without being pushy, was what made him stand out from the other dealerships I've visited. I'm looking for a similar and positive experience from the service department as well and will write about that in my next review. More
by TPG
March 08, 2017
Sales & Service You get a great deal on a new car three so far. Outstanding service when needed. The service is always done right the frist time and the people in the You get a great deal on a new car three so far. Outstanding service when needed. The service is always done right the frist time and the people in the service dept. are always there to help you. More
by flash7
March 05, 2017
Excellent, friendly service. 5-star quality dealership. Use them. Ask for Randy - excellent salesperson. Keilan the sales manager is extremely good. They are very helpful and hone 5-star quality dealership. Use them. Ask for Randy - excellent salesperson. Keilan the sales manager is extremely good. They are very helpful and honest dealers. More
by Astro
Employees Worked With
Keilan Palacios, Randy Zemany
March 05, 2017
It was not painful Salesman was exactly how one would hope his car salesperson would be, courteous, extremely helpful, informative, and honest. No haggling. Also famil Salesman was exactly how one would hope his car salesperson would be, courteous, extremely helpful, informative, and honest. No haggling. Also family like atmosphere there. More
by debbie
Employees Worked With
March 03, 2017
awesome I have bought many new vehicles in my time and this was by far the best experience I had to date. Mike and Sam did an awesome job. thanks again guys! I have bought many new vehicles in my time and this was by far the best experience I had to date. Mike and Sam did an awesome job. thanks again guys! I love my BRZ More
by BRZ#1
Employees Worked With
Sam Kasraie, Mike Onyeador
March 02, 2017
Excellent customer service This was the third car we bought from Mark. Once again, we had a good experience. Great customer service! We would recommend Mark. This dealership als This was the third car we bought from Mark. Once again, we had a good experience. Great customer service! We would recommend Mark. This dealership also has a very good service department. Heather Thomas is always helpful. More
by Bassman1
February 27, 2017
Excelente I have purchased about 5 cars, and I can say that was one of my best experiences, beginning to end. Professional, I have no hesitation to recommend my I have purchased about 5 cars, and I can say that was one of my best experiences, beginning to end. Professional, I have no hesitation to recommend my family and friends to buy a car at Sterling Subaru. I love every one there. I give A+ with confidence. More
by Lia1246
Employees Worked With
Other Employees :
Charlie Damron, , Tom Wimmer, Jay Valenzuela, Sam Kasraie, Heather Thomas, Joe Durso, Yasmihn Bonilla
