Subaru of Sterling

Took care of it all! I called to make an appointment for an oil change and safety inspection and inquired about the status of the an airbag recall on the car. Parts have b I called to make an appointment for an oil change and safety inspection and inquired about the status of the an airbag recall on the car. Parts have been hard to come by and Stohlman was working on a limited number of cars as the replacement parts came in. The service rep was able to schedule me for the airbag replacement on the same day as my oil change/safety inspection. I called in on a Thursday and I received and appointment for the following Wednesday. The dealership offered me a loaner for the day and the gas was on them. I have been with Stohlman of Herndon (now Sterling) for years now and have always received exemplary service from them. I highly recommend them! More

Amazing Customer Service Fernando Avila is an excellent salesman for Stohlman Subaru. While consulting with another rep about purchasing a 2017 Subaru, he passed out. Quickl Fernando Avila is an excellent salesman for Stohlman Subaru. While consulting with another rep about purchasing a 2017 Subaru, he passed out. Quickly Stohlman management addressed the medical issue and substituted in Fernando. Fernando was very calm and reassuring; took me on a test drive; and addressed my questions professionally and respectfully. He balanced his concerns about his co-worker with my needs as a buyer. There was no pressure to make the deal that day, so we completed the trans actions 2 days later. Wow, I love the 2017 Subaru Forester. Thanks Fernando!!! Mike, Sam and Aka were grand as we dealt with ensuring my husband had a test drive and we finalized the transaction. Thanks to a wonderful team. By the way, your receptionist is terrific, too!!! More

Thanks to Mark Doyle My first Subaru and first new car purchase in 10 years. Impressed with Stohlman Sterling dealership. Spent couple of cold April days looking and test My first Subaru and first new car purchase in 10 years. Impressed with Stohlman Sterling dealership. Spent couple of cold April days looking and test driving models. Enjoyed my search and purchase of 2016 Crosstrek; Mark Doyle made the experience very pleasurable. Pleased he was there upon delivery of vehicle. More

Quality People Quality Work Tom Wimmer and the service department are down to earth, quality people. They are totally upfront with the consumer concerning workmanship, price and Tom Wimmer and the service department are down to earth, quality people. They are totally upfront with the consumer concerning workmanship, price and time frame for service to be completed. We have owned and purchased multiple Subaru's from this dealership not only because we are a Subaru family but primarily because we know we will receive great service as we have over the past 10 years. Not only that, they are very nice people to deal with. More

Exceeded expectations! Stohlman is topnotch in every sense: honest, fair, friendly, efficient. Every step of the way, I felt respected and listened to, and these folks made Stohlman is topnotch in every sense: honest, fair, friendly, efficient. Every step of the way, I felt respected and listened to, and these folks made the entire process enjoyable and easy. From the moment I walked into the showroom to driving my dream car off the lot, I am totally confident I made the BEST decision. Mike O. was an outstanding ambassador for the company- kind, knowledgeable, and helpful. Tom G. (manager) was terrific as well. While sales is obviously the business, I felt like everyone there was genuinely happy for me that I was getting such an excellent car and that they appreciated that I felt so proud and happy to be able to make the purchase. I offer Stohlman the highest recommendation, and Mike O. is a gem. I LOVE MY CAR! More

Responsive, quick, customer-irented Visiting Sales but needled an oil change on my other car. At first, didn't look like we could get in without an appointment but Heather and Tom found Visiting Sales but needled an oil change on my other car. At first, didn't look like we could get in without an appointment but Heather and Tom found a way. Made it a very convenient visit. That's the way service should be! Thanks guys More

Chris La Porte rocks!!! Chris La Porte made this the easiest car buying experience we've ever had, bar none! His offer was better than 100% of the competition. And he got Chris La Porte made this the easiest car buying experience we've ever had, bar none! His offer was better than 100% of the competition. And he got us exactly what we wanted: make, model, trim, color, everything. Two trips to the dealership: One, 10- minute trip where he let me take the new car to work for couple hours, and then the second trip to pick up the car with all paperwork and processing done within an hour. Amazing! More

Always solid I got my airbag replaced as part of the recall. Nice to be shrapnel-free. They got me in within a week after I called to find out what was happening s I got my airbag replaced as part of the recall. Nice to be shrapnel-free. They got me in within a week after I called to find out what was happening since the Subaru of America letter in December 2015. The tech even set the clock! (problematic because I usually have it 10 minutes fast, but I appreciate the attention to detail :) ). Their parts guys are also always friendly and helpful. n.b. for the CPO question - I looked at them, but they were outside my price range for used, and I do a lot of my own work so the warranty is less cost-effective for me. More

Service with a Smile This is our first Subaru and will not be our last one. The folks at Stohlman Subaru are very knowledgeable of their product from the sales staff to t This is our first Subaru and will not be our last one. The folks at Stohlman Subaru are very knowledgeable of their product from the sales staff to the Service Staff. We recently brought our 2016 Outback in for the 6,000 service. Tom, the Service Manage, is what I call Super First Class when it comes to knowing your customer and being of assistance to accommodate their respective needs. We had to adjust our service due to a family emergency and Tom assisted us to make it happen to our needs. When we brought in our Outback for its 3,000 complementary service, Tom was just as accommodating. Since we purchased our Outback last November, we have recommended Stohlman to some of our friends who were in the market for a new car, primarily due to the super service by Tom and his staff. More