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Subaru of Sterling

Sterling, VA

4.5
592 Reviews
Call Dealership (571) 620-3972
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21736 Auto World Circle

Sterling, VA

20166

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592 Reviews of Subaru of Sterling

November 23, 2025

Quick a nd efficient welcome. Great interview with service advisor. And, about an hour later, my SUPER-U was ready!! Thank you so much! More

by rhw1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service writer was a woman.
Report | Print
Nov 24, 2025 -

Subaru of Sterling responded

We're so happy you are pleased with our service! Thanks for trusting the Subaru of Sterling team with your SUPER-U! See you next time!

November 20, 2025

Jorge was very helpful and informative. When I had an emergency come up, he quickly arranged for a loaner car. More

by kthop7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Alvarez
Report | Print
Nov 21, 2025 -

Subaru of Sterling responded

Thank you for sharing your positive feedback about Jorge! We are happy to hear that we could get you set up with a loaner at Subaru of Sterling. Please let us know if you need anything else! Safe travels.

November 19, 2025

Service Advisor Natalie Porter and David Lee were FANTASTIC and provided me EXCEPTIONAL CUSTOMER SERVICE, hands down. They both kept me in the loop with the status of my vehicle and made me feel righ More

by Dave.penrod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lee
Report | Print
Nov 20, 2025 -

Subaru of Sterling responded

Hearing that you had such a great visit, Dave.penrod, truly means a lot. Natalie and David will be so glad to know their communication and care made you feel right at home throughout your service. We appreciate you for choosing Subaru of Sterling, and we look forward to welcoming you back anytime.

November 19, 2025

Clean, comfortable waiting room with drinks and snacks. Staff is helpful and pleasant. Service on car was done well. More

by moreen.mcvicker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Dent, Omid Ahmadi, Robert Luu
Report | Print
Nov 19, 2025 -

Subaru of Sterling responded

It is lovely to hear this, Moreen. We are glad you enjoyed the clean and comfortable waiting area and that the team at Subaru of Sterling provided helpful service throughout your visit. Thank you for sharing your experience, and we look forward to welcoming you back again soon.

November 18, 2025

Always able to get in for quick and courteous service. All employees seen customer focused and the waiting room is quiet and comfortable. More

by glhowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arvin Nano, David Lee, Robert Luu
Report | Print
Nov 19, 2025 -

Subaru of Sterling responded

Thank you for your thoughtful feedback! We are grateful for your business and look forward to seeing you again at Subaru of Sterling. Safe travels!

November 18, 2025

Pleasant helpful staff, nice waiting area, go above and beyond what's expected. Very pleased. More

by private
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arvin Nano
Report | Print
Nov 18, 2025 -

Subaru of Sterling responded

We appreciate you for sharing your experience. It’s wonderful to hear that our staff at Subaru of Sterling went above and beyond and that the waiting area made your visit comfortable. We look forward to assisting you again in the future.

November 16, 2025

My car's service went very smoothly, the mechanic made a video of the underside of the car showing that the train is clean, no leaks. More

by doantnghi55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lee
Report | Print
Nov 17, 2025 -

Subaru of Sterling responded

Thank you for sharing your feedback about the video inspection at Subaru of Sterling Service Center! We hope to welcome you back again down the road! Take care!

November 13, 2025

I have taken my care to this dealership for over 10 years. Great honest staff. Never had a bad experience and I have owned 4 Subaru'. More

by Novaman123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arvin Nano, David Lee, Robert Luu
Report | Print
Nov 14, 2025 -

Subaru of Sterling responded

It is wonderful to hear that Subaru of Sterling has consistently provided honest and reliable service over the past 10 years. Your long-term trust means so much to us, and we look forward to continuing to serve you and your Subaru vehicles for many years to come.

November 12, 2025

David was very professional and detailed the work that was performed. Great service. Thank you. More

by Fayala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lee
Report | Print
Nov 13, 2025 -

Subaru of Sterling responded

It is wonderful to hear that David provided you with such professional and detailed service, Fayala. We are glad you had a great experience at Subaru of Sterling and appreciate your kind words. We look forward to serving you again soon.

August 28, 2025

Very rude (especially voice tone), disrespectful, behavior is unacceptable. Not coming back, plenty of other places that have polite staff and more competitive pricing More

by customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Lee
Report | Print
Aug 29, 2025 -

Subaru of Sterling responded

It's disheartening to hear about your experience with our team. We strive for respectful and courteous interactions, so it's concerning that we fell short here. Please feel free to reach out directly, as we'd like the opportunity to address this matter further. Thank you, David Littleton - Fixed Operations Manager - davidlittleton@lithia.com

Sep 17, 2025 -

customer responded

Thank you for your response to my review. I am writing to follow up on the ongoing issue with my TPMS sensor. I was under the impression this matter was being addressed, but since the issue was not resolved and the warning light has returned, I am formally requesting a resolution as follows: Given that the sensor issue has not been fixed after multiple visits, I have lost confidence in this service center. To resolve this, I request a partial refund to cover the difference in price for the TPMS sensor replacement and compensation for the time and inconvenience this has caused. That is in addition to your employee is being very rude during service. I believe we have talked on the phone and I also emailed, but I guess it was ignored, as no response was received. Well since I have lost the trust at this Subaru service and won't be coming back, what you could do is what has been requested on the phone and in the email, which is to post a partial refund for the difference in price for the TPMS sensor replacement and compensation for my time and inconvenience.

Sep 18, 2025 -

Subaru of Sterling responded

Thank you for following up and sharing your concerns. I’m sorry to hear about the ongoing TPMS sensor issue and your experience with our team. I would like to discuss this further with you so we can fully understand your concerns. Please reach out to me directly at your earliest convenience. Best, Megan McDuffie - General Manager - meganmcduffie@lithia.com

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