Subaru of Sterling - Service Center

Not trustworthy or worth the price I brought my Subaru in to troubleshoot a potential problem with my transmission. They couldn't reproduce the problem, but the error code for the check I brought my Subaru in to troubleshoot a potential problem with my transmission. They couldn't reproduce the problem, but the error code for the check engine light indicated that it MAY be a problem with a part that may mean that another part needs to be replaced. So they recommended replacing it--for $2600. I chose not to have that work done. They apparently also noted that I my control arm bushings were torn and that I needed new brake pads and rotors (another $1800+). I specifically asked about my transmission fluid and if it was checked, if the level was good, etc. They said it was all fine. A few days later, I did need to have that part replaced, but did so at another shop. They troubleshot the problem and were able to pinpoint it to the actual part and describe to me in detail what was wrong and how they knew that was what was wrong (something Stohlman could not do). They also quoted me $1500 for the same work that Stohlman wanted me to pay $2600 for--using the same new Subaru OEM part. They noted that the transmission fluid was solid black and that it was very noticeable. I asked them to check the control arm bushings and the brakes and they said that neither needed replaced (despite Stohlman claiming that they did). When I called back to Nick to ask him why the discrepancy, he was dismissive and told me I was wrong and that the other place wasn't using Subaru parts (which isn't true). On top of all of this, they had my name, address and phone number in their system from 10 years earlier and never even tried to confirm if the information was still correct (none of it was--including my name). My information has been updated in the Subaru database as well as the other Stohlman Subaru database, but apparently their systems don't link and their service reps only check to make sure they know what number to call you back at. I will never bring my vehicle back to this Subaru dealer for service. More

Excellent Service Every Time Purchased two Subaru Foresters. One in 2015 and one in 2014. Whenever either needs servicing, the appointment times are always spot on, the Service Purchased two Subaru Foresters. One in 2015 and one in 2014. Whenever either needs servicing, the appointment times are always spot on, the Service Department personnel are professional and very accommodating. Service is always done correctly. More

Outstanding service, again Once again we had our 2016 Outback serviced at at Stohlman’s Sterling location. Nothing could have been improved upon! The advisor explained what was Once again we had our 2016 Outback serviced at at Stohlman’s Sterling location. Nothing could have been improved upon! The advisor explained what was due, directed me to the great waiting area and before I knew it, they were finished. I wouldn’t consider taking our car anywhere else for service. More

Exceptional My service experiences never leaving me guessing if the work was done correctly. Service department are pleasant and very well versed on all aspects o My service experiences never leaving me guessing if the work was done correctly. Service department are pleasant and very well versed on all aspects of what is needed for your car. Thank you Heather and Tom More

Always a great experience I brought my car in for two recalls and Nick Everly, Thomas Wimmer and the staff are always a pleasure in terms of interaction. Because of the work i I brought my car in for two recalls and Nick Everly, Thomas Wimmer and the staff are always a pleasure in terms of interaction. Because of the work involved I was provided with a loaner car for the week - this was most appreciated. We have purchased 3 Subaru’s through Stohlman and the staff as well as service is why we keep coming back! More

Above and beyond Tom the service manager went above and beyond for the service of our Subaru Outback 2011. Brought in for an airbag recall and provided much more servi Tom the service manager went above and beyond for the service of our Subaru Outback 2011. Brought in for an airbag recall and provided much more service than expected! Appreciate that I know Tom from many years of help and service at Stohlman Heather was very helpful in find a day to provide a loner so I could get to work for the day. Thanks Steve C More

From start to finish a most pleasant experience. The staff is courteous, efficient and professional. the work on my car was complete and well done. The facilities are best in class. Thank you! The staff is courteous, efficient and professional. the work on my car was complete and well done. The facilities are best in class. Thank you! More

Excellent service experiences Our family has been coming to Stohlman Subaru for over 10 years (back when this location was in Herndon). Tom has been there with us the whole time p Our family has been coming to Stohlman Subaru for over 10 years (back when this location was in Herndon). Tom has been there with us the whole time providing excellent customer service. We have always had excellent service experiences and have trusted the service department. It's nice to go somewhere where they know us by name (due to customer longevity, not because of frequency of issues). He and the service department have been very good about making sure we can utilize current service promotions as well when we come in for maintenance or repairs. Tom has been key at keeping us informed on news that was coming in about the Ascent over the last 3 years. He even was able to provide input for us from a service point of view based on what he has seen since it has been out. We found that very helpful for our recent vehicle search and is an asset to Stohlman's sales. He predicted that would be our next vehicle - looks like he was right :) More

Trustworthy and Pleasant Nelson, our dedicated service person is service oriented, attentive, helpful, professionals. When needed, Tom, the service manager will always back hi Nelson, our dedicated service person is service oriented, attentive, helpful, professionals. When needed, Tom, the service manager will always back him up. They are trustworthy and pleasant. love servicing our Forester at this dealership. Wish we could use them for our Honda as well! Just recently expanded their shuttle service to include Leesburg - now it is really perfect! More

Very fast service. I did not have an appointment, and a young man took my car in. Sorry I forget his name. I am sure they are all very nice. Thank you so much. I hav I did not have an appointment, and a young man took my car in. Sorry I forget his name. I am sure they are all very nice. Thank you so much. I have extended warranty, so no charge!! More