Subaru of Utica - Service Center

I think Joanne is a really good advisor. She apologizes for delay in waiting to get checked in when I came 3/8 for my oil change. She also made the next appointment for the service Recall fo She apologizes for delay in waiting to get checked in when I came 3/8 for my oil change. She also made the next appointment for the service Recall for 4/18. She was very helpful and courteous. I can’t say the same for Tyler when I came in for service for the Recall. I was extremely dissatisfied with the service he provided while my car was dropped off on 4/18 and was not finished till Tuesday 4/22. I had respond to that survey just 2 days ago and mentioned they forwarded these results to you Daniel. I also left my complete name as well from Ann larsen. To provide my phone nbr as well you can reach me at 3153357804.. thanks for reaching out. More

Great service, stands by the work. Friendly, thorough. I trust Subaru of Utica to make sure my 2017 Impreza is running top notch and safe. Friendly, thorough. I trust Subaru of Utica to make sure my 2017 Impreza is running top notch and safe. More

The sales room was full of energy and lively when I went. The sales person who took care of me, Brad Glerup was a good combination of informality and information. He responded to my questions clearly. I j The sales person who took care of me, Brad Glerup was a good combination of informality and information. He responded to my questions clearly. I just picked up my car after undercoating from Vincent Gonzalez so the interaction wasn't extensive but he was outgoing as well as being clear and concise in his communication More

Simple process to make an appointment. Staff is always friendly and courteous. Have been consistently pleased with services. Staff is always friendly and courteous. Have been consistently pleased with services. More

Tyler Davis was courteous and informative, the waiting area was clean and comfortable and I enjoyed the video of the work done on the car. I would not hesitate to return for future service. area was clean and comfortable and I enjoyed the video of the work done on the car. I would not hesitate to return for future service. More

Love that I can drop off and wait at home for a text. Thank you for the video showing repairs and possible future fixes that may be needed. Thank you for the video showing repairs and possible future fixes that may be needed. More

Joanne was so understanding and her greeting when I got there (with no appointment) was amazing. Everyone that was involved ( mechanic, car loaner & Joanne) was very friendly, understanding and quick. A to there (with no appointment) was amazing. Everyone that was involved ( mechanic, car loaner & Joanne) was very friendly, understanding and quick. A total turn around from when I was there last when it was Carbon's and I swore I would never return there again. So glad a friend convinced me to try Utica Subaru. More

Always a great experience at the service desk. Everyone is extremely knowledgeable, professional and efficient. Tyler and Joanne are the best! Everyone is extremely knowledgeable, professional and efficient. Tyler and Joanne are the best! More

Always excellent service in a timely fashion whether I leave the car for pick up later in the day, or wait for it over a cup of coffee and snack in the waiting room. leave the car for pick up later in the day, or wait for it over a cup of coffee and snack in the waiting room. More

Dealership charges a $80. 00 diagnostic fee for everyone that comes in for service. Even if you tell them what is wrong with the vehicle before they start service. 00 diagnostic fee for everyone that comes in for service. Even if you tell them what is wrong with the vehicle before they start service. More