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Subaru of Utica - Service Center

Utica, NY

4.7
499 Reviews

499 Reviews of Subaru of Utica - Service Center

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July 22, 2025

It was a busy day but Joanne and the other staff were friendly, helpful and timely--thank you! More

by JAMARTINEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Subaru of Utica responded

We are so pleased to hear that Joanne and the team provided helpful and timely service. Thank you for five stars and come again soon to Subaru of Utica!

July 19, 2025

Very courteous service. Completed the work in a timely manner. They have a very nice waiting area a TV and drinks! More

by RETMIL21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rosato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Gold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Stockbridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Dombrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Subaru of Utica responded

Thank you for the great review! We appreciate your business and hope to see you again at Subaru of Utica.

July 18, 2025

Tyler is always very helpful, but overly busy. On Wednesday it appeared that he was the only service rep on duty for a couple of hours. More

by KB2VLP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 18, 2025 -

Subaru of Utica responded

Thank you for reviewing Subaru of Utica. It is great to hear that Tyler has consistently provided you with helpful service, and we appreciate your feedback. Safe travels until next time!

July 16, 2025

Very throughly and efficient. But they need to get a sectary just to answer the phones. Not very good customer service if a live person doesn’t pick up the phone where you have to More

by KELLY_STRNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Subaru of Utica responded

Kelly, we appreciate your feedback and will share it with our team. Thank you for choosing Subaru of Utica!

July 14, 2025

Experience was very good with the oil change. I did feel Tyler explained things to me when I asked questions regarding new tires and the pricing of them. I do need to call him, as I ended up fi More

by WANBWRITR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Subaru of Utica responded

We appreciate your positive feedback and 5-star rating! Thank you for choosing Subaru of Utica and let us know if you need further assistance with the coupon. Safe travels until next time!

July 13, 2025

Great customer service! Fast service! Waiting area is comfortable with snacks and drinks. Play area is perfect for moms on the go More

by ALCAST87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Subaru of Utica responded

Thank you for reviewing Subaru of Utica! We appreciate your business and hope to see you again. Have a great day!

July 02, 2025

Vehicle serviced in minimum time! Friendly and professional associates! Thanks to Bob my salesman for being there! More

by PEANUTS3351
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Subaru of Utica responded

It is nice to hear that your service experience was efficient and pleasant at Subaru of Utica! It's great to know Bob and the team took good care of you. Thanks for choosing us!

July 01, 2025

From the service advisor to the tech, service was done in a timely manner and was done right More

by KRAZYKATLADY082
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Gold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Subaru of Utica responded

Thank you for sharing your experience with Subaru of Utica! It is a pleasure working with you, and we look forward to next time!

June 27, 2025

Joanne, while under the duress of the pace in Service, exhibited impeccable professionalism. A+++++++ Tech! More

by GREG_AUFFREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Subaru of Utica responded

Thank you for recognizing Joanne's professionalism at Subaru of Utica! We're proud to have her on our team and appreciate your feedback.

June 24, 2025

They suck. Gave me a super dirty rental car after having me wait all day for a “clean” one. Don’t go here More

by KALEIGH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Subaru of Utica responded

Hi Kaleigh, I'm sorry to hear about your experience with the rental car. We strive for cleanliness and efficiency, so it's disappointing to know we fell short. Please reach out if you'd like us to address this further or have any other concerns. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

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