Nick Orbinati
Nick Orbinati at Subaru of Utica
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Nick Orbinati

Parts Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
49 Reviews
4.8

49 Reviews

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49 Reviews of Nick Orbinati

May 03, 2024

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Service is always prompt, efficient and knowledgeable. Always very satisfied with delivery. I love the video that explains work completed. More

by EHADITY
Service Price Transparency
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Recommend Dealer
Yes

April 28, 2024

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I liked the video from the technician which showed and explained everything. The service advisor kept in good contact with me. More

by BONEFIXR
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Recommend Dealer
Yes
Apr 29, 2024

Subaru of Utica responded

We're glad to know you appreciated the video explanation from our technician and the consistent communication with our service advisor at Subaru of Utica. Thanks for sharing your experience!

April 25, 2024

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They were very kind and kept me updated on my car . I was very pleased More

by DEBORAHLMAYO
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

Apr 25, 2024

Subaru of Utica responded

Thank you for taking the time to share your experience, Deborah! We appreciate your trust and hope you will choose us again in the future. Safe travels!

April 25, 2024

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Fast service and friendly staff. Very easy to enter the service area and waiting area More

by LORENALENARD
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Recommend Dealer
Yes

Other Employees Tagged: Nick Rosato, Joe Batista

Apr 26, 2024

Subaru of Utica responded

Thanks for taking the time to share your review, Lorena! We hope to see you again.

April 25, 2024

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Had A Great Experience If I Have Any Issues Again I Will Certainly Go There Again Thanks More

by SANDYINNY
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Recommend Dealer
Yes

Other Employees Tagged: Joanne Palmer

Apr 26, 2024

Subaru of Utica responded

This is wonderful to hear! It was a pleasure serving you. Safe travels until we see you again.

April 23, 2024

Dealership Rating
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I was very pleased with the service. I drop the vehicle off and picked up the cross track in the evening. Only negative thing is that when I try calling back few times couldn't get threw More

by ONEIDADHARSHI
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Davos, Tyler Basset , Not sure which Taylor was helping. Please look at the records

Apr 23, 2024

Subaru of Utica responded

We're so glad you were pleased with our service and happy to hear you appreciated the videos. We apologize for any inconvenience regarding communication, we'll certainly work on improving this aspect. Thanks for your feedback!

April 22, 2024

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Excellent service. Advisor was very knowledgeable. Vehicle was completed in a timely manner and correctly the first time! More

by JONSON42633
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Recommend Dealer
Yes
Apr 22, 2024

Subaru of Utica responded

We're glad to know you had an excellent service experience at Subaru of Utica! Our team always aims for timely and accurate work. Thanks for the positive feedback, we appreciate it!

April 20, 2024

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Oil change ran late, tech apologized and service advisor apologized. Those efforts went a long way as acknowledgement is sometimes all it takes. Some places can’t be bothered to even say we’re aware we we More

by LIBBIEMAC
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joanne Palmer, Tyler Basset

Apr 22, 2024

Subaru of Utica responded

We appreciate your understanding and patience during the delay. Our team always strives to communicate effectively with our customers, so we're glad that their apologies were well received. Thank you for sharing this feedback!

April 19, 2024

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Can’t reach the service department by phone. They just don’t pick up, frustrating More

by MLAR437
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

Apr 19, 2024

Subaru of Utica responded

Hello, I apologize for the difficulty you've had trying to reach us. Please contact me directly so I can learn more and assist you further, thanks. Dan Perkins - Service Manager - danielperkins@carbonecars.com

April 19, 2024

Dealership Rating
Employee Rating

Always a pleasure doing business there. Will be back in a few months for another oil change. More

by DIXONMS911
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

Apr 19, 2024

Subaru of Utica responded

Thanks for being a valued customer at Subaru of Utica! We look forward to your next visit!

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