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Subaru of Utica - Service Center

Utica, NY

4.7
508 Reviews
Call Service Center (315) 624-7774

508 Reviews of Subaru of Utica - Service Center

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August 15, 2025

I PURCHASED A SUBARU A FEW WEEKS AGO AND THE STARTER WENT ON IT SO I HAD TO TAKE IT IN, JOANNE IN THE SERVICE DEPT WAS AWESOME, SHE WENT ABOVE AND BEYOND HELPING ME, I WOULD NOT RECOMMENT STEVE THE SALESMAN More

by sharonr4712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEVE DEGRACE WOULD NOT RECOMMENT HIM
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August 12, 2025

It took 3 1/2 hours to replace/change 1 tire That is really not acceptable customer service More

by REBECCABEAN6280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not know name of tire technician
Report | Print
Aug 14, 2025 -

Subaru of Utica responded

Hello, We apologize for the wait times you experienced during your recent service visit. Your time is important to us, and we are sorry for any inconvenience caused. We would like to make things right if you could please reach out to me directly at your convenience. I hope to hear from you soon for the opportunity to earn back your business. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

August 09, 2025

I always have had a positive experience at this dealership. Vincent is always a pleasure to deal with....professional, knowledgeable and a gentleman. More

by CARLMARILOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2025 -

Subaru of Utica responded

Thank you for sharing your wonderful feedback about Vincent and our team! We love hearing from satisfied customers and we hope to see you again at Subaru of Utica!

August 06, 2025

Meticulously maintained my vehicle during recent service. Clear concise recommendations on what needed to be done. More

by K75SUPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2025 -

Subaru of Utica responded

Thank you for sharing your great experience with our service team! We appreciate your business and we look forward to seeing you again at Subaru of Utica!

August 04, 2025

Best place to service vehicle at! Definitely will be coming again! They are very fast More

by CAYLEECROSSMAN05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rosato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Gold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Stockbridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Dombrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2025 -

Subaru of Utica responded

Thank you for your kind words about our service team at Subaru of Utica. See you again soon!

August 03, 2025

Very professional and pleasant, got me right in for my appointment. I look forward to brining my car back. More

by KEBATEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2025 -

Subaru of Utica responded

We're glad you had a professional and pleasant experience at Subaru of Utica! We look forward to working with you again. Safe travels!

August 02, 2025

Excellent service and work always enjoy visiting such quality dealer fast service . Very clean and good lighting. More

by Melven53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2025 -

Subaru of Utica responded

Thank you for sharing this great feedback! We’re delighted to hear that our team made your visit comfortable and efficient. We look forward to welcoming you back to Subaru of Utica!

August 01, 2025

Awesome service they are the best I have dealt with. Bravo! I will keep coming. More

by NBORELLI59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rosato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Gold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2025 -

Subaru of Utica responded

Thank you for your glowing review! It is a pleasure working with you, and we can't wait to welcome you back again in the future! See you next time at Subaru of Utica.

July 25, 2025

The staff there are always pleasant and helpful when I come in. I brought my car from the dealership. They always are efficient! More

by FOREVRMORE86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2025 -

Subaru of Utica responded

Thank you for choosing Subaru of Utica! We are thrilled to hear our team is always efficient and helpful. Safe travels until next time!

July 22, 2025

It was a busy day but Joanne and the other staff were friendly, helpful and timely--thank you! More

by JAMARTINEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2025 -

Subaru of Utica responded

We are so pleased to hear that Joanne and the team provided helpful and timely service. Thank you for five stars and come again soon to Subaru of Utica!

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