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Subaru of Utica - Service Center

Utica, NY

4.7
476 Reviews

476 Reviews of Subaru of Utica - Service Center

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June 05, 2024

Managers Chris Cardillo and Dan Perkins truly provide the backbone of this Dealership Operations. Both have been instrumental in my continued purchases of Subi’s over the years. Further, the current work ov More

by JZZAMNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Gold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Perkins
Jun 05, 2024 -

Subaru of Utica responded

Thank you for your continued support and kind words about Chris, Dan, and Lee! We're delighted to hear that Subaru of Utica has consistently met your expectations. We look forward to serving you again in the future!

June 05, 2024

Staff were very kind,explained all the features of our new vehicle. Even text messaged me after the sale to see how things were going. More

by SANDRACAMBRIDGE38
Recommend Dealer
Yes
Employees Worked With
Robert Ortizo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Borelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Subaru of Utica responded

Sandra, we're delighted to hear that our team at Subaru of Utica provided such attentive service and follow-up. Enjoy your new vehicle!

June 02, 2024

Very easy to get in and out of the service dept. thank you Subaru of Utica. More

by ONEAPRIL1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Subaru of Utica responded

Thank you! We appreciate your business and recommendation. It means the world to us. Come see us again if we can be of assistance in the future. :)

June 02, 2024

It’s always a good experience when I get my car serviced. Vincent Gonzalezis most helpful and professional More

by MARYBFROGGY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Subaru of Utica responded

Mary, we're delighted to hear that Vincent provided you with such a positive service experience at Subaru of Utica. Thanks for sharing your feedback!

May 30, 2024

Friendly, fast and wonderful customer service. Service always done at a high standard. Always pleased with service staff. More

by JENDEPROS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Perkins
May 30, 2024 -

Subaru of Utica responded

Thank you for sharing your positive experience with Subaru of Utica! We're delighted to hear that our service team consistently meets your expectations. We look forward to serving you again soon!

May 29, 2024

Joanne was knowledgeable, polite, and respectful. Inspection took a little longer than anticipated. Nice waiting area. More

by HUSKYFAN83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Subaru of Utica responded

Thank you for the feedback! We're glad to hear Joanne provided excellent service and that you enjoyed our waiting area. Apologies for the longer-than-expected inspection time, we'll work on improving this aspect.

May 29, 2024

All I expected from my appointment was taken care of in a timely manner. Thank You! More

by ETROST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Subaru of Utica responded

Thank you for the kind words. Come visit us anytime!

May 26, 2024

She is very helpful person. One time I came just before they closed and Joanna did everything to help me with my car. More

by DWORAK.DOROTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Subaru of Utica responded

Thank you for sharing your experience! We're glad to hear Joanna went above and beyond to assist you at Subaru of Utica. We appreciate your support!

May 26, 2024

The Service manager moved my car forward when I told him that l could not wait any longer. An hour later my car had not been serviced. That helped me. When I show up at my appointment on time, I expect the More

by AHPOSTEAU5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Subaru of Utica responded

Thank you for sharing your experience. We apologize for the delay and appreciate your patience. Your feedback helps us improve, and we hope to provide a more timely service in the future.

May 23, 2024

I had a appointment at 915 for a oil change I dropped off my car at 0730 I came to pick up my car at lunch time and had to till 120 I realize they are not a quick line but 4 hours for a oil change is terribl More

by MIKEWOLZMUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Perkins
May 24, 2024 -

Subaru of Utica responded

Mike, I'm sorry to read about your experience with the oil change and follow-up. We strive for efficient service and clear communication, so it's disappointing that we didn't meet those expectations this time around. I'd like to discuss this further with you if possible - please reach out at your earliest convenience. Thank you, Dan Perkins - Service Manager - danielperkins@carbonecars.com

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