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Subaru of Utica - Service Center

Utica, NY

4.7
505 Reviews
Call Service Center (315) 624-7774

505 Reviews of Subaru of Utica - Service Center

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July 02, 2024

Joanne is always helpful and friendly. Oil change... In and out within an hour. Very pleased More

by TAREYNOLDS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2024 -

Subaru of Utica responded

Thank you for sharing your experience with Subaru of Utica. We're happy to hear that Joanne provided you with helpful and friendly service during your recent oil change. Getting you in and out within an hour was our goal, and we're pleased to have met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again soon!

July 01, 2024

Really efficient got me right in for service. Katherine Soggs my service advisor was amazing! More

by harold.stone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine Soggs
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Jul 02, 2024 -

Subaru of Utica responded

That's great, Harold! We're very pleased to hear that Katherine left a memorable impression on you. If you ever need any further assistance down the road, feel free to reach out to our team at Subaru of Utica. Happy driving!

June 30, 2024

I have a warranty on my car that covers over 100 things but evidently this warranty didn’t cover. The person didn’t really look at my coverage he just told me it wasn’t covered. I have rental car coverage More

by MADELINEHANI
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Subaru of Utica responded

Thank you for sharing your feedback with us, Madelinehani. We're disappointed to hear about your experience with your warranty and rental car coverage. The frustration you may have experienced is understandable, and we would appreciate the opportunity to provide you with a five-star experience next time! When you may need our assistance, please don't hesitate to reach out. We are here to help!

June 30, 2024

Joanne Palmer is an absolute delight! So pleasant and so helpful. What an asset she is to your Subaru dealership. Very knowledgeable. More

by SMCCARTHY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Only dealt with the Service Department on my visit.
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Jul 01, 2024 -

Subaru of Utica responded

Wow, thank you for the glowing review of our team member, Joanne. It makes us proud to hear that Joanne provided such excellent service at Subaru of Utica! Your kind words mean a lot, and we'll be sure to share them with her. If you need assistance in the future, please don't hesitate to reach out!

June 27, 2024

This is a great place to have a vehicle serviced. The staff are efficient, friendly, and committed to excellence. The facility is new, very well maintained, and very comfortable. More

by GILMASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katy (I'm not sure of the spelling, or certain that was her name.)
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Jun 27, 2024 -

Subaru of Utica responded

Thank you for highlighting our efficient service and comfortable facility! If you need any assistance in the future, don't hesitate to reach out to us at Subaru of Utica. We look forward to providing you with excellent service again. Safe travels!

June 23, 2024

Great place to do business 👨‍💼 great job did not have to wait long nice job More

by ORIONSUSIE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Subaru of Utica responded

Reviews like yours put a smile on our faces at Subaru of Utica. Thank you for your recommendation and support. We hope to serve you again in the future and wish you safe travels!

June 22, 2024

They do not answer the phone at the service desk. I had to drive there to make an appointment. Then, no one called me when my called me regarding the need for new brakes. More

by BILL@READ.TAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Orbinati
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Perkins
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Jun 25, 2024 -

Subaru of Utica responded

Hello Bill, We apologize for the inconvenience you experienced with our service desk. We strive to provide timely communication, and it's disappointing to hear we fell short in this instance. Please reach out directly so I can assist you further and ensure your concerns are addressed properly. I will respond at the first opportunity. Thank you, Dan Perkins Service Manager danielperkins@carbonecars.com

June 20, 2024

My car was serviced in a very timely matter, The staff was friendly and helpful. More

by RCD1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Perkins
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Jun 20, 2024 -

Subaru of Utica responded

Thank you for the positive review! Our team at Subaru of Utica appreciates your support and welcomes you to visit again. Drive safe!

June 20, 2024

Staff is always very busy but still manage to be cheerfully friendly, give their full attention, and keep me updated. More

by EATOOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Perkins
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Jun 20, 2024 -

Subaru of Utica responded

Thank you for recognizing our hardworking team at Subaru of Utica! We're glad to hear that their friendly and attentive service made a positive impression. We appreciate your support and look forward to providing you with five-star service again!

June 19, 2024

Very polite and accommodating Assisted me with question regarding my hatch and showing me how to do it More

by ELAINE122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2024 -

Subaru of Utica responded

Elaine, we're happy to hear that our team at Subaru of Utica could assist you with your hatch and provide a polite and accommodating experience. If you need further assistance down the road, you know where to find us. Safe travels!

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