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Subaru of Utica - Service Center

Utica, NY

4.7
476 Reviews
Call Service Center (315) 624-7774

476 Reviews of Subaru of Utica - Service Center

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May 22, 2024

The staff are friendly and professional. Tyler reviewed all of the information so that I could make an informed decision, the building is always clean and organized, More

by MCKERNAN.BARBARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Subaru of Utica responded

We're glad to know you had a positive experience with our team at Subaru of Utica, and that Tyler was able to provide all the information needed for your decision. We appreciate your feedback about our clean and organized facility too!

May 21, 2024

Great staff and service as always Very helpful and up front and flexible with my schedule More

by ARNEUMANN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Subaru of Utica responded

Reviews like this make our day! Thanks for taking the time to share, and we hope to see you again in the future if we can be of assistance.

May 21, 2024

Employees are always professional and very polite. They keep you informed on your progress and any problems. More

by BETSY.BROWN12759
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Subaru of Utica responded

Betsy, we appreciate your kind words about our team at Subaru of Utica. We always aim to keep you well-informed and provide top-notch service. Thanks for the review!

May 20, 2024

Jeanne Palmer was very pleasant and informative. She explained things and went over services in detail. It was nice that she was honest and made references to her own experiences. More

by CINDI4175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Subaru of Utica responded

We're glad to know that you had a positive experience with Jeanne at Subaru of Utica. Her honesty and detailed explanations are indeed valuable! Thanks for sharing your feedback, we appreciate it!

May 16, 2024

Excellent service and friendly, knowledgeable people working there. Good experience. Would recommend this dealership to my family and friends. More

by KAHAMELINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Subaru of Utica responded

Kahameline, we're so glad to know you had a good experience at Subaru of Utica and found our team friendly and knowledgeable. Thanks for recommending us to your family and friends!

May 16, 2024

I truly have peace of mind whenever I get work done! And I LOVE the videos they send to show what needs work. More

by LEIGH1669
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Subaru of Utica responded

We're glad to know you appreciate our video updates and that they give you peace of mind. Thanks for trusting Subaru of Utica with your vehicle's needs!

May 16, 2024

I have always had a good experience with the service . . The service reps and technicians have been knowledgeable and courteous. More

by SROUNDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Subaru of Utica responded

We're glad to know you've consistently had a good experience with our service team at Subaru of Utica. We appreciate your feedback and look forward to continuing the trend!

May 16, 2024

They figured out a difficult fix for noise going over bumps and got the job done right. They have quality service advisors and mechanics for sure... More

by HLTMFRYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Subaru of Utica responded

We're glad to know our team at Subaru of Utica was able to diagnose and fix the issue with your vehicle. We pride ourselves on having skilled service advisors and mechanics, so it's great that you noticed! Thanks for sharing this positive review.

May 15, 2024

Everyone was very knowledgeable and was able to fix my brakes quickly and accurately on the same day I brought my car into the shop. More

by ILACOOP44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Subaru of Utica responded

We're glad to know our team at Subaru of Utica was able to assist with your brakes efficiently and accurately. Thanks for trusting us with your vehicle, we appreciate the positive feedback!

May 13, 2024

Quick, easy, and professional service. I had an excellent experience. The waiting room was comfortable and I enjoyed the snacks provided. Would recommend.. More

by GGOGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
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May 13, 2024 -

Subaru of Utica responded

We're glad to know you had a quick and easy experience at Subaru of Utica! It's great that our waiting room and snacks added to your visit. Thanks for recommending us, we appreciate it!

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