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Subaru of Utica - Service Center

Utica, NY

4.7
471 Reviews
Call Service Center (315) 624-7774

471 Reviews of Subaru of Utica - Service Center

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April 19, 2024

Can’t reach the service department by phone. They just don’t pick up, frustrating More

by MLAR437
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Subaru of Utica responded

Hello, I apologize for the difficulty you've had trying to reach us. Please contact me directly so I can learn more and assist you further, thanks. Dan Perkins - Service Manager - danielperkins@carbonecars.com

April 19, 2024

Always a pleasure doing business there. Will be back in a few months for another oil change. More

by DIXONMS911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Subaru of Utica responded

Thanks for being a valued customer at Subaru of Utica! We look forward to your next visit!

April 19, 2024

Very accommodating, and willing to explain a couple of questions I had about connecting my phone to my vehicle More

by MILLO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Subaru of Utica responded

We're glad to know our team at Subaru of Utica was able to assist with your questions about connecting your phone. We strive for clear communication and are always here if you need further help!

April 18, 2024

Took in our car w/o an appointment. Very friendly. Explain what they would do. What we thought was a problem really wasn't. The dead battery was caused by a dome light switch which w More

by OBE390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Subaru of Utica responded

We're happy to get you in when we can! Thanks for stopping by Subaru of Utica, and let us know if you need anything else!

April 18, 2024

Service rep Vincent was very courteous and thorough. Services were provided in a timely manner. Only request would be for technician to reset tire pressure to factory standards after rotating tires. More

by MALOWICKI
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Subaru of Utica responded

Thanks for your valuable feedback. We're glad to know Vincent provided you with excellent service at Subaru of Utica. Your suggestion about the tire pressure reset is noted and appreciated. Safe travels!

April 18, 2024

Timely service, friendly and helpful employees. and a nice waiting area. My car’s issue was easily resolved. More

by RECIOKATIE
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Subaru of Utica responded

Thank you for the kind words about our facility and service! Your satisfaction is our goal at Subaru of Utica!

April 17, 2024

Excellent as always. Repeat customer. Have never had a negative experience as of yet. Recommended. More

by RGMMCX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Subaru of Utica responded

Thank you for your loyalty to our shop! We are so grateful for your business and recommendation. We look forward to seeing you again! Drive safe.

April 17, 2024

I was supposed to meet with someone to go over some of the features of my car but no one saw me. I would like this opportunity at another time. More

by TACO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Subaru of Utica responded

We're sorry to learn about the missed appointment at Subaru of Utica. We'd be more than happy to reschedule and go over all your car's features with you. Please feel free to reach out so we can set up a time that works best for you! Dan Perkins - Service Manager - danielperkins@carbonecars.com

April 17, 2024

Joanne is always super nice and great with customer service care. Tech was thorough and polite. More

by JRENAYWASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
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Apr 17, 2024 -

Subaru of Utica responded

Thank you for the review! We are grateful for your business and hope to see you again if we can be of assistance in the future. Safe travels!

April 16, 2024

The service department was fast, efficient, and provided a video of check up. Vincent explained the service I needed and will need in the future. More

by MRSKHUBBARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Subaru of Utica responded

Thanks for the positive feedback! We're glad to know that Vincent and our Subaru of Utica service department were able to provide you with efficient and informative assistance. We hope to see you again.

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