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Subaru of Utica - Service Center

Utica, NY

4.7
516 Reviews
Call Service Center (315) 624-7774

516 Reviews of Subaru of Utica - Service Center

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May 04, 2024

Vinny has always had my back! I also worked with Stenio who helped me get my Starlink set up. More

by CITRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Subaru of Utica responded

Thank you a bunch for your positive feedback! It's awesome to hear that Vinny has been such a reliable support for you. And kudos to Stenio for getting your Starlink all set up! We're glad we could assist you every step of the way. If you ever need anything else or just want to say hi, don't hesitate to reach out to us at Subaru of Utica. We're here for you, and we appreciate your continued support!

May 04, 2024

Amazing service with Joanne and the entire team. Will definitely recommend this dealership to everyone! More

by BYRONCORTEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kasey Eakins
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May 06, 2024 -

Subaru of Utica responded

It's wonderful that you received amazing service from Joanne and our team at Subaru of Utica! Your recommendation means a lot to us. Thank you so much for the review, and we look forward to providing you with five-star customer service again in the future!

May 04, 2024

Professional and courtesy along with helping explain what was done to my vehicle. Very satisfied and as always. Service hours are very convenient to a loyal customer base. More

by BPALLOTTIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Subaru of Utica responded

It brings us joy to read that you had a satisfying experience with our team at Subaru of Utica! We strive for professionalism and courtesy, so it's great that we hit the mark. Thank you for being a loyal customer. We look forward to serving you for years to come!

May 03, 2024

the service department continues to be outstanding . informative, friendly-despite working so hard-and thorough More

by JMCR63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : female parts person is wonderful! i forgot her name, sorry , Christopher Cardello, Dan Perkins, Bailee Haddad
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May 06, 2024 -

Subaru of Utica responded

It brings our team joy to hear that you've had consistently outstanding experiences with our service department at Subaru of Utica. We strive for friendly, informative and thorough service every time! Thank you for the review, and we look forward to providing you with five-star service during your next visit!

May 01, 2024

They were efficient and professional, clean, timely, and respectful. I felt confident in the work done More

by SWANSONJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Subaru of Utica responded

We're glad to know you had a positive experience at Subaru of Utica. Our team takes pride in providing efficient and professional service. Thanks for your feedback!

April 28, 2024

Any service that has been done to my cars has been done correctly and professionally. More

by KKOPEC5729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Perkins
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Apr 29, 2024 -

Subaru of Utica responded

Wonderful to hear! Thanks for the positive review! It makes our day.

April 28, 2024

I liked the video from the technician which showed and explained everything. The service advisor kept in good contact with me. More

by BONEFIXR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Subaru of Utica responded

We're glad to know you appreciated the video explanation from our technician and the consistent communication with our service advisor at Subaru of Utica. Thanks for sharing your experience!

April 26, 2024

Long wait but all was good with the service, also they have drinks and refreshments which helps when you get hungry when the wait is long More

by BSZES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I do not know the ones who worked on my car or their names
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Apr 29, 2024 -

Subaru of Utica responded

We appreciate your patience and understanding during the wait. We're glad to know you enjoyed our refreshments! Thank you for sharing your experience with us.

April 26, 2024

Very friendly and professional. I always feel like staff is working to hard to make my experience a positive one. More

by HOTVEDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Subaru of Utica responded

We're so glad to know that our team at Subaru of Utica has been able to provide you with a positive experience! We always strive for friendliness and professionalism. Thanks for the review!

April 25, 2024

They were very kind and kept me updated on my car . I was very pleased More

by DEBORAHLMAYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Subaru of Utica responded

Thank you for taking the time to share your experience, Deborah! We appreciate your trust and hope you will choose us again in the future. Safe travels!

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