Subaru of Utica - Service Center

A most pleasant and efficient morning was spent at the dealership showing my Subaru love . dealership showing my Subaru love . More

Subaru of Utica has always provided excellent service as well as customer service. My latest experience was no exception. well as customer service. My latest experience was no exception. More

Oil change ran late, tech apologized and service advisor apologized. Those efforts went a long way as acknowledgement is sometimes all it takes. Some places can’t be bothered to even say we’re aware we we apologized. Those efforts went a long way as acknowledgement is sometimes all it takes. Some places can’t be bothered to even say we’re aware we were running late More

Can’t reach the service department by phone. They just don’t pick up, frustrating They just don’t pick up, frustrating More

Always a pleasure doing business there. Will be back in a few months for another oil change. Will be back in a few months for another oil change. More

Very accommodating, and willing to explain a couple of questions I had about connecting my phone to my vehicle questions I had about connecting my phone to my vehicle More

Excellent service as always. Everything was explained in detail and was comfortable with my decision. Everything was explained in detail and was comfortable with my decision. More

I was extremely impressed with Joann (first contact before bringing the car in) and also Nick (who handled the repairs on the day you had the car), as Service Advisors. Lee, the Master Technician, before bringing the car in) and also Nick (who handled the repairs on the day you had the car), as Service Advisors. Lee, the Master Technician, was awesome! I received a video via text message whereby he did a video/audio walk-through of the issues found, repairs done, and the upgrades installed. That video demonstrated his level of expertise and professionalism! This video is a nice addition! I am a very pleased customer regarding these services! With regard to answering phone calls, I have found it difficult in the PAST to get an Advisor on the phone when I call. I realize the Service Department is very busy though! Note: I arranged my own rides, there and back, rather than waiting at the Dealership. More

Service rep Vincent was very courteous and thorough. Services were provided in a timely manner. Only request would be for technician to reset tire pressure to factory standards after rotating tires. Services were provided in a timely manner. Only request would be for technician to reset tire pressure to factory standards after rotating tires. More

Timely service, friendly and helpful employees. and a nice waiting area. My car’s issue was easily resolved. and a nice waiting area. My car’s issue was easily resolved. More