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Subaru of Utica - Service Center

Utica, NY

4.7
469 Reviews
Call Service Center (315) 624-7774

469 Reviews of Subaru of Utica - Service Center

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March 21, 2024

Excellent service from start to finish. Will be returning for future services Thank you Kim More

by KIMMCNAMARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonson Moreland
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Mar 21, 2024 -

Subaru of Utica responded

Earning customers for life is a core objective here at Subaru of Utica, Kim, and we're proud to hear you'll be back to see us again following a thoroughly excellent service experience. Thank you very much for your feedback and trust in the team with your car care needs. Safe travels and we'll see you again next time.

March 20, 2024

Joanne Palmer is outstanding she explains everything and she has great customer service. You can tell she really enjoys her job and she does it very well. Everyone is very nice. More

by BTHMRGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Subaru of Utica responded

Joanne always aims to help our Subaru of Utica guests enjoy informative, exceptional customer service and learning of your feedback will mean a lot to her. Thank you for the kind words and trust in us with your automotive needs. It's our pleasure to have provided you nice assistance throughout and we look forward to working with you again down the road.

March 20, 2024

Best Experience Ever! I highly recommend Joanne at Subaru Service! She is amazing at her Job! More

by JOANNEZPALMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 21, 2024 -

Subaru of Utica responded

Thank you for your feedback. We hope to work with you again in the future.

March 20, 2024

The dealership provides very good service. The waiting area was comfortable and the service did not take long. More

by GGOGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Subaru of Utica responded

It's our pleasure to be of service at Subaru of Utica, and we're happy to hear you enjoyed a job well done. Thank you for complimenting our waiting area and team's efficiency. Safe travels and we'll see you again next visit.

March 20, 2024

I was scheduled for a 930am appt and vehicle was not touched until 10:20. More

by DCUMMIN2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Stockbridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Perkins
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Mar 21, 2024 -

Subaru of Utica responded

Thank you for your business and critical feedback. Though we strive to begin and complete vehicle service in a timely manner, unforeseeable delays can regrettably occur at times. Your patience during this recent visit is sincerely appreciated. We're always working to improve in this area and will look to do better when you next visit.

March 20, 2024

Scheduling appointments, drop. Off and pick up were very easy. I like the fact that a video was sent about the visit. It was a maintenance appt for an oil change. Satisfied with th More

by KIKI072101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2024 -

Subaru of Utica responded

We're happy to hear everything went well with your oil maintenance visit, Kiki, and we appreciate the thoughtful feedback. It's always great to know when Subaru of Utica guests found value in our video service and enjoyed a seamless scheduling, drop-off and pick-up experience. Safe travels and we'll see you again next time we can be of assistance.

March 18, 2024

I purchased 2022 Subaru ascend off the truck. I have had all service done here. I couldn't be more pleased. Friendly, informative, very pleased with overall experience More

by SUNNYFIELDFARM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Subaru of Utica responded

Feedback like this widens smiles for all of us here at Subaru of Utica. Thank you very much for continuing to work with our team and taking the time to leave such kind feedback. We hope you continue to enjoy your Subaru Ascent, and our friendly, informative group is here to help with anything you need along the way.

March 17, 2024

Very pleased with service center waiting area (clean and modern, though snacks needed restocking) and personnel. Vincent took time to answer all/any questions I had regarding my new car's 1st service appt. More

by RRCLEVELAND68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Subaru of Utica responded

Thank you very much for the positive and constructive feedback. We're delighted to hear your first Subaru of Utica service experience was positive overall. Vincent will appreciate learning his thoroughly informative assistance was valued, and we'll work to make sure our snack area is replenished more regularly. Travel safe and we'll see you again next visit.

March 17, 2024

Pleased with the service I received. The staff were professional. The waiting room was very comfortable and clean. My experience was a pleasant one More

by FRANV80
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Subaru of Utica responded

Thank you, Fran, for leaving us the wonderful feedback. It was our pleasure to help you enjoy a comfortable wait and pleasant experience as we tended to your vehicle. Our team of professionals will be ready to repeat the performance whenever you next visit us at Subaru of Utica.

March 16, 2024

Tyler in service was amazing as usual. I had another excellent service experience at Subaru of Utica! More

by andy0429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Batista
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Mar 18, 2024 -

Subaru of Utica responded

Tyler will love hearing your experience working together at Subaru of Utica has always been amazing, Andy. Thank you very much for your kind feedback and continued trust in the team with your automotive needs. Drive safe and come see us again whenever we can next help.

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