Subaru of Utica - Service Center

Check-in was very smooth, the wait time was minimal, and I was kept in the loop at all times regarding progress on my car. The waiting room is very comfortable, too - a big plus for me. I was kept in the loop at all times regarding progress on my car. The waiting room is very comfortable, too - a big plus for me. More

Great dealership and people just sucks they are an hour away. but i still will buy from them again away. but i still will buy from them again More

Excellent and professional staff. Charging for a tire rotation is a bit… lol. Greed at best by the dealership. Especially when other dealerships do it for FREE. This is why I cannot g Charging for a tire rotation is a bit… lol. Greed at best by the dealership. Especially when other dealerships do it for FREE. This is why I cannot give 5 stars. Other than that great place with great staff doing great things. More

Friendly and fast service! Nice waiting area to sit and wait too! Thank you much! Nice waiting area to sit and wait too! Thank you much! More

Very good Vincent did all the things I needed and requested. I am a satisfied customer. I.am impressed by the care that was given to my vehicle inside and out. And the video was awesome. requested. I am a satisfied customer. I.am impressed by the care that was given to my vehicle inside and out. And the video was awesome. More

Was courteous and my car was completed sooner than expected. Really appreciated that and not having to wait very long. expected. Really appreciated that and not having to wait very long. More

Friendly service, flexible, and got me home and back when my car was done. Extensive maintenance, which is an investment, but they've kept my car running and repaired for six years now. my car was done. Extensive maintenance, which is an investment, but they've kept my car running and repaired for six years now. More

Vincent was courteous and explained the situation thoroughly. The dealership has left me confused on more than one occasion about what was being repaired. I brought it in in January because there was thoroughly. The dealership has left me confused on more than one occasion about what was being repaired. I brought it in in January because there was a lot of engine noise and the check engine and traction lights were one, and cruise control, traction control and brake lights were all flashing. This tells you little about what the problem is. In January, I thought the noise would be alleviated, but they replaced an oil regulator and indicated that there were loose components in the exhaust system and they tightened up a plate. However the noise persisted. When I brought it back this time, I once again asked about the noise. there had been a check engine light the day before, but not on the day of the repair. I was told that the knock sensor needed to be replaced, and that there were either one or two repairs to the exhaust system that could cost $900 or $1400 for the entire repair. On both occasions, I was confused about what the order of operations was and what was the more serious repair. The noise seems to be coming from the exhaust system for what the service department said on both occasions. However, another problem was repaired each time. I understand that it was the problem indicated by the check engine log, and apparently these problems were more serious than the exhaust noise. However, I don't want the muffler or any part of the exhaust system to fall off the car! ALL IN ALL, GOOD WORK! However, I would like to feel more informed about the seriousness of all repairs and the total cost, before the estimate comes back with the cost of only part of the repair. I would have liked to be presented with the entire cost of the knock sensor AND the exhaust with the estimate. More

The staff at Subaru of Utica was very from the and they kept me up to date on my repairs kept me up to date on my repairs More

Very professional and pleasant to deal with. The wait was minimal and had a very comfortable area for waiting in. The wait was minimal and had a very comfortable area for waiting in. More