Subaru of Utica - Service Center

Tyler is always very helpful, but overly busy. On Wednesday it appeared that he was the only service rep on duty for a couple of hours. On Wednesday it appeared that he was the only service rep on duty for a couple of hours. More

Very throughly and efficient. But they need to get a sectary just to answer the phones. Not very good customer service if a live person doesn’t pick up the phone where you have to But they need to get a sectary just to answer the phones. Not very good customer service if a live person doesn’t pick up the phone where you have to leave a message. Very unprofessional. Other thank that good service More

Experience was very good with the oil change. I did feel Tyler explained things to me when I asked questions regarding new tires and the pricing of them. I do need to call him, as I ended up fi I did feel Tyler explained things to me when I asked questions regarding new tires and the pricing of them. I do need to call him, as I ended up finding that coupon sent to me in the mail pertaining to the discount on my rotation, which they would not honor at the time unless I had the coupon. More

Great customer service! Fast service! Waiting area is comfortable with snacks and drinks. Play area is perfect for moms on the go Fast service! Waiting area is comfortable with snacks and drinks. Play area is perfect for moms on the go More

Vehicle serviced in minimum time! Friendly and professional associates! Thanks to Bob my salesman for being there! Friendly and professional associates! Thanks to Bob my salesman for being there! More

From the service advisor to the tech, service was done in a timely manner and was done right a timely manner and was done right More

Joanne, while under the duress of the pace in Service, exhibited impeccable professionalism. A+++++++ Tech! exhibited impeccable professionalism. A+++++++ Tech! More

They suck. Gave me a super dirty rental car after having me wait all day for a “clean” one. Don’t go here Gave me a super dirty rental car after having me wait all day for a “clean” one. Don’t go here More

This is the third Subaru I have bought at this dealership. Always very pleased with the service department. dealership. Always very pleased with the service department. More

As always, great customer service. The mechanics attention to detail prevented a catastrophic brake failure, so yes - we're very pleased. The mechanics attention to detail prevented a catastrophic brake failure, so yes - we're very pleased. More