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Subaru of Utica - Service Center

Utica, NY

4.7
500 Reviews

500 Reviews of Subaru of Utica - Service Center

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June 08, 2025

Great customer service in every aspect, service or sales. ...very attentive to customers' questions and needs. More

by MADIA4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Subaru of Utica responded

Thank you for highlighting the attentive service at Subaru of Utica! We're happy to know our team met your expectations in both sales and service. We appreciate your support!

June 05, 2025

Great service department. Did inspection and checked what was requested. Thank you for great service people. More

by GRACELYNLOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Subaru of Utica responded

Thank you for the kind words about our service department at Subaru of Utica! We're glad to hear that everything was checked and completed as requested. We appreciate your support!

June 04, 2025

Very impressive Subaru dealership and I've been to several! Everyone was professional and knowledgable. My car issues were explained clearly --with video!! I could watch the tech service my car. So c More

by lsillick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Subaru of Utica responded

Thank you for sharing your experience with Subaru of Utica! We're happy to hear that our team provided clear and professional service, complete with video explanations. We take pride in maintaining a clean environment and are glad it made an impression on you. Safe travels until we see you next time!

June 04, 2025

brought it in to check Ac on my 25 crosstrek . Very professional, explained everything perfectly , knowledgeable and friendly. Josh the service manager was the best!! Salvatore also fantastic!! More

by MARK@FREDFCOLLIS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvatore, Josh
Jun 04, 2025 -

Subaru of Utica responded

We're glad to hear that Josh and Salvatore provided such a professional and friendly experience at Subaru of Utica. Thank you for trusting us with your Crosstrek's AC check!

June 01, 2025

Very professional, 0 wait time at the desk, in my car was finished before promised! More

by RIGHONESTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Subaru of Utica responded

It makes our day to see that our team is exceeding expectations at Subaru of Utica! Your time is important to us, and we are thrilled to see we could get you in and out promptly. Thank you for five stars and come again soon!

May 26, 2025

Fast efficient Center was comfortable for waiting. Wifi worked seamlessly. Technician texted work done with explanation. Very thorough More

by ANNMARIE62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvatore Marsalla
May 28, 2025 -

Subaru of Utica responded

We're glad to hear that your visit was efficient and comfortable at Subaru of Utica! It's great to know the WiFi worked well and our technician kept you informed. Thank you for sharing your experience with us!

May 23, 2025

I didn’t realize that I had scheduled my appointment for the wrong day and when I brought my car in, they told me that my appointment was actually in 2 weeks, which was the earliest time slot I had seen onl More

by S.NEOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salvatore Marsala
May 27, 2025 -

Subaru of Utica responded

We're so glad our team at Subaru of Utica could accommodate your urgent needs and get you back on the road quickly! Your kind words about our friendly staff mean a lot to us. Thank you for choosing us, and we're here whenever you need assistance in the future!

May 19, 2025

Salvatore was very friendly to work with in making sure what we needed was done! More

by HOWECAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Subaru of Utica responded

It is great to see that Salvatore could get everything you needed done in a friendly manner! Thank you for five stars and visit us again soon at Subaru of Utica!

May 17, 2025

The service was good. Can’t believe you charge for rotating tires and charge $35 for the service. More

by JBMHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Subaru of Utica responded

Hello, We are happy to hear that the service our team completed was satisfactory and appreciate your feedback regarding the charges. Please feel free to reach out if you have any additional concerns! Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

May 11, 2025

Had an oil change and tire rotation appointment at 11:40. At 1:00 I noticed my car still in the bay. I asked if that was my vehicle and why it had not been taken back yet. The gentleman apologized and my car More

by CHELLABOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know the names but the gentleman in the service dept was pleasant
May 15, 2025 -

Subaru of Utica responded

Hello, I apologize for the delay and any inconvenience it caused during your visit. We appreciate your patience and understanding, and I'm glad we could offer a discount as a gesture of goodwill. Your feedback regarding the video is helpful as well, and we look forward to meeting those expectations next time. If you have further concerns or questions about our services, please feel free to reach out anytime. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com