Subaru of Utica - Service Center

Subaru of Utica responded

Thank you very much for trusting us with your tire repair needs. We're happy to have been able to help and get you safely back on the road following a valve stem replacement. Your feedback is sincerely appreciated, and we hope you'll choose to work with us again here at Subaru of Utica.

Subaru of Utica responded

Hello, Our goal is to help every guest as quickly as possible, and it's never the intention to have a customer feel as though their time is not valued. Though our team is qualified to work on vehicles of any brand, procuring information and parts from an OEM other than ours can take additional time. It's regrettable the possibility for a delay was not better communicated to you and that you were caused frustration. Your satisfaction is important to us, and I'd like to speak with you about your experience directly. Please email your preferred contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the earliest opportunity. Thank you, Dan Perkins Service Manager danielperkins@carbonecars.com

Subaru of Utica responded

Thank you, Stuart, for your business and critical feedback. Regrettably unforeseeable delays can occur sometimes when we are caring for your vehicle, and we sincerely appreciate your patience as we worked through them. Please know we are always striving to improve in every area and will work to do better when you next visit.

Subaru of Utica responded

Thank you very much for choosing us to care for your vehicle at Subaru of Utica. It was our pleasure to deliver you friendly, timely service and your feedback is much appreciated. Travel safe and we'll see you again whenever we can next be of service.

Subaru of Utica responded

Feedback like this widens smiles on everyone's face here at Subaru of Utica. We're thrilled to hear your service experience was smooth from start to finish, and our team will be very thankful to learn of your many commendations. It's always nice to hear guests enjoyed their wait as well, and that you found value in the ability to view the work being done to your car. Stay safe and we'll be ready with the same level of care whenever you next return.

Subaru of Utica responded

Thank you so much for continuing to work with our Subaru of Utica service team. We're delighted to be your trusted vehicle service provider, and it means a lot to us knowing the top-notch care you have received keeps you coming back. We'll be ready to help when it's time for that next new Subaru and are here for anything else you need along the way.

Subaru of Utica responded

It's important to us, Jenny, that our Subaru of Utica guests receive all the information they need to be confident in their choice to have us tend to their automotive needs. Vincent will love hearing his assistance allowed us to reach that objective working with you, and your feedback is very appreciated. Drive safe and reach out again whenever we can next be of help!

Subaru of Utica responded

It means a lot to us to be your trusted vehicle service provider at Subaru of Utica, and we truly appreciate receiving feedback like yours. Thank you very much for allowing us the opportunity to care for your Subaru. We're happy to have delivered you a fast and friendly visit, and it's great to know your enjoyed the cleanliness of our grounds. Safe travels and we'll see you again whenever we can next be of service.

Subaru of Utica responded

We appreciate your patience and understanding, and thank you very much for leaving us such thoughtful feedback. It's always nice to hear our Subaru of Utica service guests enjoyed their visit, and that the team's professional and courteous help shined. Please travel safe and consider us again for any future automotive needs.

Subaru of Utica responded

Thank you, TJ, for your positive feedback and trust in us with getting your car safely back on the road. It's awesome to hear you enjoyed fast, helpful and great customer service while we tended to your vehicle and we're happy to have been of help. Come back and see us at Subaru of Utica whenever we can next assist and we'll work even harder to earn that fifth star.