505 Reviews of Subaru of Utica - Service Center
The service is great . The service staff are wonderful . My only complaint is that there are not enough service writers employed to answer the phone or return calls which The service staff are wonderful . My only complaint is that there are not enough service writers employed to answer the phone or return calls which I presume is a corporate decision More
I appreciated Joanne's helpful and courteous service, she not only listened but helped me understand the best options for my car. I did like the video of the state inspection that showed all the details. Alt not only listened but helped me understand the best options for my car. I did like the video of the state inspection that showed all the details. Although I have always trusted Subaru of Utica and have always received excellent service over the last 20+ years. More
The work was done as promised, on time, at the cost that they said that it would be they said that it would be More
Vincent was very professional in talking about what work I was having done. He was very clear so I understood the work. All staff were very friendly and the work was done timely. They ensured to ask my p I was having done. He was very clear so I understood the work. All staff were very friendly and the work was done timely. They ensured to ask my permission if other work may have been needed. The tech that did my video was very clear to show work being done as well as show the work that is recommended. I have already recommended them to others. More
Service department completed all requested services, found additional problems with the brakes and fixed them with explaining, sending videos, and keeping me up to date during service. found additional problems with the brakes and fixed them with explaining, sending videos, and keeping me up to date during service. More
Excellent and professional staff, they were courteous, informed and my car was completed ahead of what I expected. Thank you! informed and my car was completed ahead of what I expected. Thank you! More
Check-in was very smooth, the wait time was minimal, and I was kept in the loop at all times regarding progress on my car. The waiting room is very comfortable, too - a big plus for me. I was kept in the loop at all times regarding progress on my car. The waiting room is very comfortable, too - a big plus for me. More
Great dealership and people just sucks they are an hour away. but i still will buy from them again away. but i still will buy from them again More
Excellent and professional staff. Charging for a tire rotation is a bit… lol. Greed at best by the dealership. Especially when other dealerships do it for FREE. This is why I cannot g Charging for a tire rotation is a bit… lol. Greed at best by the dealership. Especially when other dealerships do it for FREE. This is why I cannot give 5 stars. Other than that great place with great staff doing great things. More
Friendly and fast service! Nice waiting area to sit and wait too! Thank you much! Nice waiting area to sit and wait too! Thank you much! More