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Subaru of Utica - Service Center

Utica, NY

4.7
341 Reviews
Call Service Center (315) 624-7774

341 Reviews of Subaru of Utica - Service Center

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December 06, 2023

Had an issue with return of leased vehicles at this dealership in the past for 2 vehicles consecutively. Late payment notices. Collection calls for paperwork that should have been handled. So far since More

by GJLEPAGE
Recommend Dealer
Yes
Employees Worked With
Justin Malagese
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Dec 06, 2023 -

Subaru of Utica responded

Thank you very much for the feedback. We're happy to hear that so far previous issues you encountered leasing a vehicle have not been present following your experience with us here at Subaru of Utica. Your choice to work with our team is very appreciated, and we are here to help with anything you need moving forward. Please do not hesitate to reach out for support at any time. Travel safe and enjoy the road.

Helpful
December 06, 2023

The Subaru Service Team was thorough and efficient in their work. It is a pleasure doing business with them. Thanks! More

by GOODBREAD1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Subaru of Utica responded

It was our pleasure to be of service to you as well! Thank you for trusting us with your automotive needs and taking the time to leave the kind feedback regarding the thorough and efficient assistance you received. Safe travels and we'll see you next visit here at Subaru of Utica.

Helpful
December 02, 2023

Professional and efficient with friendly people. Would highly recommend. I love the service they have More

by CHERYLPZAMMIELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Dec 03, 2023 -

Subaru of Utica responded

Hello Cheryl, Thank you very much for the recommendation. It means a lot to us knowing we have your trust, and your compliments regarding the friendliness and professionalism shown by our team make us proud. We love having you here at Subaru of Utica and look forward to your next return. Until then, safe travels!

Helpful
December 02, 2023

Subaru of Utica exemplifies superior service and the best made car for upstate New York. More

by DTSCHMITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
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Dec 03, 2023 -

Subaru of Utica responded

Wow, thank you so much for the very kind feedback! We're thrilled to hear you enjoyed superior service here at Subaru of Utica while working with Mike, and that your vehicle is well suited to meet your needs. Enjoy the road, travel safe and come back to see us again whenever we can next be of assistance.

Helpful
December 02, 2023

We have been a Honda family for over 25 years and I have to say you guys are absolutely great. We recently bought a Subaru and it’s been a really good vehicle. I may always own one. The service center reps More

by CMBLMB22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez and Tyler
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Dec 03, 2023 -

Subaru of Utica responded

Hello, We're thrilled to hear you're enjoying your Subaru after giving us a try. Thank you very much for the awesome feedback for Vinny and the team here at Subaru of Utica. Your satisfaction as our service guest is of the utmost importance to us, and we'll make sure you continue to enjoy a friendly atmosphere at every opportunity. Travel safe and we'll see you again next visit!

Helpful
December 02, 2023

Tyler Davis helped in the service department. He explained everything to me and was very pleasant. Thank you Tyler. I spoke with Michael Green about the new 2024 Crosstrek. I bought my last C More

by RECURVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
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Dec 04, 2023 -

Subaru of Utica responded

Hello, Thank you for working with us to care for your Crosstrek. Tyler will be proud to hear the informative and pleasant assistance you received while we tended to its needs earned your compliments. Michael and the team will be ready when its time for your next new vehicle and we look forward to the opportunity to assist. Safe travels and we'll see you again next visit here at Subaru of Utica.

Helpful
December 01, 2023

Everyone at Commercial Drive Subaru was very friendly and helpful. Service was quick and everything was explained clearly. More

by GGOGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent, Kevin
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Dec 01, 2023 -

Subaru of Utica responded

Keeping our Subaru of Utica service guests comfortable and getting them back on the road in the timeliest manner possible are high priorities, and we're proud that showed during your recent visit. Thank you very much for complimenting the friendly and informative assistance you received from the team. Drive safe and please consider us again for any future automotive needs.

Helpful
November 30, 2023

I have always had a great experience at Subaru of Utica from sales to service they always go above and beyond! More

by EHADITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Snyder
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Nov 30, 2023 -

Subaru of Utica responded

It's feedback like this from a familiar face that truly brightens the day here at Subaru of Utica. Thank you very much for the kind words and continued trust in our sales and service teams with your time and business. We're always here and ready to help with whatever you next may need, and we'll see you again next visit.

Helpful
November 30, 2023

Everyone at the Commercial Drive Subaru dealership is friendly and very helpful. I always feel welcome when I visit and get my Forester serviced. Keep up the great work! More

by NIKO.AD.1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor- service
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Dec 01, 2023 -

Subaru of Utica responded

We know it can be stressful needing vehicle maintenance and repairs, and our team strives to help guests remain comfortable throughout every visit. Thank you very much for trusting us with your automotive needs here at Subaru of Utica and leaving the kind review. Travel safe and we'll see you again next visit.

Helpful
November 26, 2023

I've been a loyal customer for nearly thirty years. The team here is the very bet! More

by KIMBERLYFLINT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Glerup
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Nov 26, 2023 -

Subaru of Utica responded

Hello Kimberly, It means the world to us to have maintained your trust for nearly three decades now. Thank you very much for your longtime support and kind feedback. We'll make sure to continue providing you the very best assistance possible through many years to come here at Subaru of Utica.

Helpful
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